Event

1st "Customer Support & Customer Success Staff Networking Event - Building Systems to Streamline Inquiry Handling" to be Held on July 17, 2026!

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published Jul 2, 2026 9:00 PM ・ Updated Jul 2, 2026 12:30 PM ・ 8 min read ・ Source: PR TIMES

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1st "Customer Support & Customer Success Staff Networking Event - Building Systems to Streamline Inquiry Handling" to be Held on July 17, 2026! — Image: PR TIMES

PRIMARY SOURCE PR TIMES View source Distributor: PR TIMES
Published: Jul 2, 2026

Marketing Association Co., Ltd. (Headquarters: Taito-ku, Tokyo; President and CEO: Hirokazu Nakazono, hereinafter "our company"), which provides agency services for inquiry operations, will co-host the real event "1st Customer Support & Customer Success Staff Networking Event - Building Systems to Streamline Inquiry Handling" on July 17, 2026 (Fri) with PR TIMES Inc., which provides the customer support tool "Tayori".

Details and application here

[Overview]

We will hold an information exchange and networking event for those involved in inquiry operations across various industries!

The first session will feature a seminar on the theme of "Building Systems to Streamline Inquiry Handling".

Mini Seminar Content

- Marketing Association Co., Ltd.

"Achieve Operational Efficiency! How to Utilize Customer Response Outsourcing"

- PR TIMES Inc.

"Reduce Inquiry Volume! The Right Way to Connect FAQ x Chatbot x Forms to Dramatically Increase Customer Self-Service Rates"

After the seminar, we will have a Q&A session and networking time.

This is an opportunity for customer support and customer success representatives to exchange information and consult with the co-hosting companies.

We encourage anyone who wishes to share accumulated know-how or resolve concerns and questions to attend!

[Co-hosting Companies]

- PR TIMES Inc.

- Marketing Association Co., Ltd.

[Participation & Survey Benefits]

Seminar materials from each company will be presented upon survey completion!

Recommended for:

- Those who want to exchange information with others involved in the same inquiry operations

- Those who want to exchange opinions on operational structures and system development

- Those who want to learn about the latest trends and case studies

- Those looking for business partners and gathering information

- Those who want to improve person-dependent responses

- Those whose inquiry departments are not running smoothly due to resource shortages

- Those operating a CS department with a small team

[Networking Event Schedule and Content]

Time

Day's Schedule

17:45 –

Doors Open

18:00 – 18:05

Opening Remarks, Schedule, Precautions, and Information Regarding the Survey

18:05 – 18:45

Seminar - Marketing Association Co., Ltd.

- PR TIMES Inc.

18:45 – 18:50

Survey Completion

18:50 – 18:55

Room Transition

19:00 –

Networking Event

19:45 –

Closing Remarks

Around 20:00

Wrap-up

Details and application here

[Event Overview]

Name: 1st Customer Support & Customer Success Staff Networking Event

- Building Systems to Streamline Inquiry Handling -

Date and Time: July 17, 2026 (Fri) 18:00 – 20:00 (Doors Open: 17:45 –)

Venue: Yorimichi Kaigishitsu Suidobashi Branch

Address: B1F, TKi Bldg., 3-3-1 Kanda Misaki-cho, Chiyoda-ku, Tokyo 1010061

JR Chuo Line (Rapid) Suidobashi Station - 4 min walk

Tokyo Metro Hanzomon Line Jimbocho Station - 7 min walk

Fee: Free

Co-hosted by: PR TIMES Inc., Marketing Association Co., Ltd.

[Notes]

- Please submit [2 business cards] at reception.

- As this is a very popular networking event each time, participation is limited to [2 people per company]. Thank you for your understanding.

- We may refuse participation if the secretariat determines that the applicant belongs to a competing company. Thank you for your understanding.

Details and application here

Company Overview

Company Name: Marketing Association Co., Ltd.

President and CEO: Hirokazu Nakazono

Location: Nansei Ueno Bldg. 1F, 3F, 4F, 1-1-15 Ikenohata, Taito-ku, Tokyo

Capital: 17.5 million yen

Business Description: BPO services including call center outsourcing and e-commerce operation outsourcing

Corporate Site: https://ma-inc.jp/

Call Center Outsourcing Service: https://ma-inc.jp/service/customer_support_plus/lp/

E-commerce Operation Outsourcing Service: https://lp.ma-inc.jp/ec

Media for learning e-commerce operation know-how "Naruhodo! Makasete EC"

https://makasete-ec.jp/naruhodo/

FACT BOX

Source: PR TIMES
Category: Event

AI 圖像理解（模型對圖片的判讀，非新聞原文事實） / AI image understanding / AI 画像理解

模型對圖片的判讀，非新聞原文事實 / Model interpretation of images, not source-article facts / モデルによる画像判読で、ニュース原文の事実ではありません

以下為AI對圖片的理解非新聞原文事實

The image is a promotional banner for an event titled '1st Customer Support & Customer Success Representative Exchange Meeting' focused on streamlining inquiry responses. It includes event details like date, time, and location, along with logos of the co-hosting companies.

Promotional banner for the '1st Customer Support & Customer Success Representative Exchange Meeting' on July 17, 2026, detailing the event's theme, date, time, and venue.
Logos for 'Tayori' and 'Marketing Association'.

Editorial & Verification Standards

The Washin AI News desk structures and reviews this article under the following standards.

Start only from primary sources (official PR, disclosures, wire services)
Numbers and proper nouns machine-checked against the source (number-completeness check)
Company names and tickers verified via registry (Registry/TWSE/Wikidata)
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Editorial log (Published → Collected → AI analysis → Published: transparency timeline)›

Announced　Jul 2, 2026 9:00 PM — Distributor PR TIMES
Collected　Jul 2, 2026 12:24 PM
AI structured & analyzed　Jul 2, 2026 12:24 PM
Desk-reviewed & published　Jul 2, 2026 9:00 PM

FAQ

What are the key facts in this article?

Where is the primary source?

PR TIMES: https://prtimes.jp/main/html/rd/p/000000400.000128388.html

When was it published?

Jul 2, 2026

Cite this article — HOW TO CITE

Washin AI News Desk“1st "Customer Support & Customer Success Staff Networking Event - Building Systems to Streamline Inquiry Handling" to be Held on July 17, 2026!”AI News by Washin Village（和心村）, Jul 2, 2026. https://aeo.washinmura.jp/ai/ma-inc-jp/en/news/2026-07-02-%E7%AC%AC1%E5%9B%9E-%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88-%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9%E6%8B%85%E5%BD%93%E8%80%85%E4%BA%A4%E6%B5%81%E4%BC%9A-%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%AF%BE%E5%BF%9C%E3%82%92%E5%8A%B9%E7%8E%87

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