Marketing Association to Host Webinar: Email Support & Writing Course on June 24, 2026

Marketing Association Co., Ltd., which provides contact center outsourcing services (HQ: Taito-ku, Tokyo, Representative Director: Hirokazu Nakazono), will hold a webinar titled 'Taught by an Email Support Outsourcing Company! Email Correspondence & Writing Course' on Wednesday, June 24, 2026.

Details and applications are available here.

After application, the participation URL will be sent via auto-reply.

[What You Will Learn]

We are holding a free online course to learn the basics of email support.

In this course, we will lecture customer support representatives on the know-how of email correspondence in contact centers.

The course is structured as 'lecture video + review test'. After learning the knowledge through videos, you will take a review test to ensure steady understanding.

This is an introductory session explaining effective sentence structure and writing techniques.

It is recommended not only for those with little experience in email support but also for those who want to improve the quality of their correspondence. Please feel free to join us!

*This is a webinar, so participants' faces and voices will not be displayed, please rest assured.

[Participation & Survey Benefits]

Those who answer the survey after the course will receive a 'Collection of Frequently Used Email Templates for Customer Support' as a gift. Please take this opportunity to apply!

[Recommended For]

- Those who have never learned the basics of email support
- Those who want to overcome a lack of confidence in email support
- Those who are unsure if they are corresponding appropriately as a support representative
- Those who are not confident in writing email text
- Those who want to use it as training for employees in charge of customer windows

[Flow of the Course]

1. The Zoom participation URL will be sent via email before the event.
2. On the day, the instructor will host the session and participants will watch lecture videos.
3. A review test will be conducted to confirm the content covered in the videos (using Zoom's polling function).
4. Explanation of the review test will be provided.

[Seminar Schedule and Content]

Time / Content
13:55~ Access starts
14:00~14:05 Seminar starts, opening
14:05~14:15 'Decoding Customer Emails' (Video, review test, explanation)
14:15~14:30 'Writing Emails - Sentence Structure' (Video, review test, explanation)
14:30~14:50 'Writing Emails - Power Writing' (Video, review test, explanation)
14:50~15:00 Closing

[Holding Overview]

Date/Time: Wednesday, June 24, 2026, 14:00-15:00 (Access from 13:55)
Venue: Online (using Zoom)
Fee: Free
Host: Marketing Association Co., Ltd.