Marketing Association to Host Free Online Seminar on Phone Support Manners and Techniques on May 29, 2026

Marketing Association Inc., a company providing outsourced call center services, will hold a webinar titled “Taught by a Call Center Company: Practical Course on Phone Support Manners and Techniques” on Friday, May 29, 2026. The free online course is designed for customer support staff and teaches the fundamentals of phone support using know-how from a professional call center operator. The program consists of lecture videos and review tests, allowing participants to learn key concepts through video and then reinforce their understanding through quizzes. As an introductory course, it covers appropriate wording, proper use of honorific language, and practical techniques for handling phone calls. It is recommended both for people with limited phone support experience and for those who want to improve the quality of their phone interactions. Since the event is a webinar, viewers’ faces and voices will not be shown. Participants who complete the post-event questionnaire will receive a guidebook titled “Perfect Your Phone Support: A Phone Support Know-How Collection Created by a Call Center Company.” The seminar is recommended for people who have never learned the basics of phone support, want to overcome discomfort with phone calls, are unsure whether they are using appropriate operator language, lack confidence in correct honorific usage, or want to use the course for training employees who handle customer inquiries. The session flow includes receiving a Zoom participation URL by email before the event, watching course videos moderated by the instructor on the day, taking review tests using Zoom’s polling function, and receiving explanations of the test answers. The seminar will be held online via Zoom on Friday, May 29, 2026, from 2:00 p.m. to 3:00 p.m., with access opening at 1:55 p.m. Participation is free. The organizer is Marketing Association Inc. Marketing Association Inc. is headquartered at Nansei Ueno Building 1F, 3F, and 4F, 1-1-15 Ikenohata, Taito-ku, Tokyo. The company has capital of 17.5 million yen and provides BPO services including outsourced call center operations and e-commerce operations support.