Fukuoka City x LINE Yahoo Communications: Fukuoka City LINE Official Account to Provide Nishitetsu Train and JR Kyushu Operation Information in Collaboration with "Fukuoka Support"

LINE Yahoo Communications Corporation (Headquarters: Hakata Ward, Fukuoka City, hereinafter referred to as "our company") is collaborating with Fukuoka City to expand the public transportation operation information distribution function on the Fukuoka City LINE Official Account, in conjunction with "Fukuoka Support," the official portal site provided by Fukuoka City.

Previously, by setting reception preferences on "Fukuoka Support," it was possible to receive operation information for the Fukuoka City Subway and Fukuoka City Ferry on the Fukuoka City LINE Official Account. Starting April 1, 2026, this service will newly support operation information for Nishitetsu Trains and JR Kyushu (Fukuoka/Kitakyushu area).

This will allow citizens to collectively check delay information for multiple transportation systems in the Fukuoka metropolitan area via LINE, enabling smoother travel decisions during commutes and school commutes.

■ Background

Fukuoka City provides "Fukuoka Support," an official portal site that delivers necessary information in a push format tailored to each citizen's attributes and needs, and promotes highly convenient information dissemination through LINE integration.

Our company supports the integration of this service with the Fukuoka City LINE Official Account and is working to build a system that allows citizens to receive information set up on "Fukuoka Support" via LINE.

Previously, operation information for public transportation covered the Fukuoka City Subway and Fukuoka City Ferry. Now, operation information for Nishitetsu Trains and JR Kyushu will be added. This will cover major public transportation in the Fukuoka metropolitan area and improve convenience for citizens' travel.

■ Public Transportation Operation Information in the Fukuoka Metropolitan Area Available via LINE

Notifications will be sent from the Fukuoka City LINE Official Account when delays or suspensions occur, based on the transportation systems and reception times set by users. Through the Fukuoka City LINE Official Account, which Fukuoka citizens use daily, it will be possible to check operation information for multiple transportation systems collectively.

・Target Transportation Systems: Fukuoka City Subway, Fukuoka City Ferry, Nishitetsu Train, JR Kyushu (Fukuoka/Kitakyushu Area)

・Reception Methods:

(1) Scheduled Notifications: Up to twice a day, operation (voyage) information will be notified at specified times.

(2) Instant Notifications: Notifications will be sent when there is a change in operation (voyage) information (Fukuoka City Subway and Fukuoka City Ferry only).

■ How to Use

(1) Add the Fukuoka City LINE Official Account as a friend.

(2) Log in to "Fukuoka Support" or register as a new user.

(3) Go to "Notification Settings" → "Notification Destination" → Turn on LINE notifications (Set up LINE integration).

(4) Select "Received Information" → "Public Transportation Operation Information."

(5) Select the transportation systems to use and the reception times.

＜Reference＞

・LINE Yahoo Communications Supports Integration of Fukuoka City Official Portal Site "Fukuoka Support" and Fukuoka City LINE Official Account Using Data Integration Platform

https://lycomm.co.jp/ja/press/2024/103011

■ Overview of Smart City Project "LINE SMART CITY"

As a wholly-owned subsidiary of LINE Yahoo Corporation, our company is responsible for a wide range of operations, including the operation, testing, customer support, and marketing of LINE Yahoo related services. In addition to these business activities, we are promoting the smart city initiative "LINE SMART CITY," which aims to solve regional issues in collaboration with local governments, companies, research institutions, and citizens, primarily in Fukuoka City, where our headquarters is located.

This initiative began with the signing of a partnership agreement with Fukuoka City in 2016, and to date, we have promoted over 120 initiatives closely related to citizens' lives, such as information dissemination and digitalization of various procedures utilizing LINE technology.

With the project concept "Fukuoka is nice. Even more.", we leverage the power of communication unique to LINE to not only provide convenient services but also to expand experiences that foster affection and pride for the city.

Official Website: https://smartcity.lycomm.co.jp/p/top

＜Company Profile＞

Company Name: LINE Yahoo Communications Corporation

Headquarters Location: JR JP Hakata Building 12F, 8-1 Hakata Station Central Street, Hakata Ward, Fukuoka City, Fukuoka Prefecture

Representative: Yusuke Suzuki, President & CEO

Capital: 490 million yen (as of April 2024)

Establishment Date: November 18, 2013

Number of Employees: 1,599 (as of April 2025)

Related Offices: LINE Yahoo Corporation Hachinohe Office, Tokyo Office, Kochi Office, Kitakyushu Office, Oita Office, Naha Office, etc.

Main Business Activities: Operation of services provided by LINE Yahoo Corporation

(Customer support, testing, monitoring, creative, business planning, etc.)

Web URL: https://lycomm.co.jp/