Lumission Launches 'President's Alter Ego' Service to Address Introduction Dependence, Low Continuation Rates, and Personalization in Consulting Firms

Overview
Lumission Inc. (Minato-ku, Tokyo) has started providing the management support service 'President's Alter Ego (for Consulting Firms)'.
This service aims to organize and make shareable and reproducible the sales, proposals, customer support, customer management, and management decisions of consulting firms within the organization.
Currently, the consulting industry is facing management issues such as reliance on introductions, varying quality among consultants, lack of continuation contracts, non-reproducible proposals, and low profitability despite sales.
However, many companies are structured to depend on specific presidents or top consultants, and are often overwhelmed by daily customer responses and project executions, leaving little time for management improvements or business planning.
Additionally, focusing too much on customer support can weaken aspects such as continuation contract design, introduction lines, LTV design, product design, and organization, leading to unstable sales and lower profit margins.
This service offers free registration and provides consulting firm-specific management analysis, visualization of gross profit, LTV, continuation rate, and revenue structure, customer relationship design that generates introductions and continuation contracts, decision-making criteria to move away from personalized sales and consulting, and free management consultations as many times as needed.
Unlike simple sales support, this service supports management design that simultaneously organizes customer relationships, revenue, sales, organization, and management.
▶ Service Official Website
https://lp.lumission.world/
Background
Currently, the consulting industry is facing complex corporate management issues while seeing a rapid increase in consulting firms and freelance consultants.
On the other hand, issues such as increased competition making differentiation difficult, management relying on introductions, low continuation contract rates, difficulties in talent development, and varying service quality are becoming more serious.
In particular, there are cases where the provision of consulting becomes an end in itself, and the maximization of customer results or the establishment of long-term relationships is not achieved.
As a result, issues such as one-off projects, lack of introductions, lower profit margins, and personalization are occurring.
We believe that the background to these issues is that the value provision design and management judgment criteria after consulting are not organized.
Therefore, we have started providing the 'President's Alter Ego (for Consulting Firms)' service to organize the decision-making criteria for sales, customer support, and management, and to support making them reproducible within the organization.
New Features for Consulting Firms
1. Added 'Continuation Contract Diagnosis' for Consulting Firms
Most consulting firms rely on introductions or one-off projects and face challenges in stabilizing sales.
This function analyzes continuation contract rates, customer LTV, introduction rates, cancellation rates, and upsell rates, and visualizes why continuation contracts are not increasing and where customer churn occurs.
2. Added Top Consultant Analysis Function
It is not uncommon for a few consultants to generate most of the revenue.
This function organizes proposal methods, customer responses, project management, hearing methods, and contract acquisition processes, and supports the creation of a system that can reproduce the success patterns of top consultants within the organization.
3. Added Introduction Dependence Diagnosis Function
While consulting firms have a high introduction ratio, there is a risk that sales will drop sharply if introductions stop.
This function analyzes introduction ratios, new customer acquisition ratios, advertising dependence, repeat rates, and introduction occurrence lines, and visualizes improvement points for building a stable customer acquisition base.
4. Added Customer Result Maximization Map
After consulting contracts, issues such as invisible results, lack of continuation contracts, and lack of introductions may arise.
This function organizes post-contract customer experiences and visualizes result creation points, continuation contract points, and introduction occurrence points.
Changes in Adopting Companies (Example)
Companies utilizing this package have seen improvements in continuation contract rates, customer LTV, standardized proposal quality, and profit margins.
Additionally, some companies have visualized the risk of sales being biased towards specific customers or introductions through continuation contract diagnosis and introduction dependence diagnosis, leading to the construction of stable customer acquisition and revenue structures.
Furthermore, by utilizing the top consultant analysis function, proposal know-how and customer responses that were previously dependent on individuals can be shared within the organization, leading to the resolution of personalization and improved reproducibility.
We believe that the background to these results is the linguisticization of management judgment criteria and the systematization of customer relationship design.
As a result, the transition from management that depends on the president or a few consultants to management that generates results across the entire organization is progressing.
The continuation contract diagnosis, introduction dependence diagnosis, top consultant analysis, and customer result maximization map added this time are industry-specific analysis functions developed based on common issues extracted from past support results.
Why Provide for Free
We advocate for '5-Way Good Management,' which views corporate management from five perspectives: good for the company, good for employees, good for customers, good for society, and good for the next generation.
Consulting firms are important entities that support the growth and transformation of companies, and their value is greatly related to the development of Japanese companies as a whole.
Therefore, we have started providing free registration to offer opportunities to support the organization and customer value of management decisions.
▼ President's Alter Ego Free Registration
https://lp.lumission.world/
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