330,000 Specified Skilled Workers: AI-Powered "TOMO" Launched to Support Foreign Talent
AI handles consultations, outreach, and record-keeping, allowing staff to focus on human-only support.
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- 📰 Published: March 31, 2026 at 19:10
Lumiq Inc. (Headquarters: Shibuya-ku, Tokyo; Representative: Kohei Oshima) launched "TOMO," an AI agent for registered support organizations, supervising organizations, and accepting companies, on March 31, 2026.
TOMO autonomously handles consultation responses, outreach, and generation of support records for foreign human resources, enabling staff to concentrate on support tasks that only humans can perform. It supports multiple languages and will be provided to 11,208 registered support organizations nationwide.
Service URL: https://tomo.lumiq.co.jp
---
## ▪️Background of Development
### The number of specified skilled workers reached 336,000 (as of end of June 2025), a 33% increase year-on-year. Many support organizations operate with a small staff.
With the "Ikusei Shuro" (Nurturing Employment) system to be enforced in April 2027, the acceptance quota will further expand, and transfers will also become possible. The era is coming when support organizations will be judged not by "how many people they accept" but by "how many people they retain."
On the other hand, many of the 11,208 registered support organizations nationwide operate with a small staff, constantly busy with quarterly regular interviews and daily consultation responses. They genuinely care, but immediate tasks take precedence, leaving no time for outreach or record-keeping. These challenges are hindering the improvement of support quality.
TOMO was developed as a service where AI takes over support operations entirely.
---
## ▪️Features of TOMO: "Another Support Staff Member"
TOMO is not a "tool" that only moves when given instructions. It responds to consultations, reaches out, and keeps records on its own. It is "another staff member" that operates autonomously within the organization.
### 1. AI handles consultations
It responds to worker consultations in 12 languages. Since it answers based on past consultation history and information about the affiliated company, there's no need to ask from scratch each time. In situations requiring human judgment, the AI drafts a response and presents it to the staff. Staff only need to review and send it. After responding, it automatically follows up to ensure resolution.
### 2. AI handles outreach
It regularly sends "How are you doing lately?" in their native language to all workers. Instead of waiting for consultations, TOMO proactively creates contact points. If a worker selects "I'm in trouble," the consultation process automatically starts. Outreach becomes a trigger for consultation, and consultation becomes a record. This cycle is the core of TOMO.
### 3. AI handles record-keeping
From outreach to consultation and document creation, everything is automatically linked. Even without staff intervention, consultation records, performance summaries, interview preparation sheets, and interview reports accumulate through daily interactions. Records required for audits are always readily available.
### 4. Supports staff judgment
The results of consultations, outreach, and record-keeping handled by AI are all gathered in a dashboard. With condition scores, warning signals, and prioritized task lists, staff can confidently determine "who needs care" and "what to do next."
---
## ▪️Representative's Comment
── Kohei Oshima, Representative Director, Lumiq Inc.
"Through conversations with registered support organizations, I learned that many organizations face the challenge of 'wanting to provide more thorough support but lacking the resources.' TOMO is that 'other staff member' who takes on the tasks they can't manage. Our first step is to deliver TOMO to support organizations nationwide and work together to transform the quality of support for foreign human resources."
---
## ▪️Future Outlook
Towards the enforcement of the Ikusei Shuro system in April 2027, we will deliver TOMO to support organizations nationwide. We also plan to publish industry reports based on data accumulated by support organizations.
Furthermore, to enhance the quality of support even before workers arrive in Japan, we will promote collaboration with sending organizations in their home countries. This involves overcoming not only language barriers but also cultural barriers. By creating a system where workers can learn about Japanese laws, living etiquette, and workplace rules before coming to Japan, we aim to prevent troubles after arrival and create an environment where workers can smoothly adapt to life in Japan.
---
## ▪️About Lumiq
For foreigners living in Japan, words that convey.
For supporting companies, reliable systems.
There are still places in this society where light has not reached.
With the power of technology, we will bridge that gap one by one.
That is Lumiq.
Light up every detail.
---
## 【Service Overview】
Service Name: TOMO
URL: https://tomo.lumiq.co.jp
Launch Date: March 31, 2026
Target Audience: Registered support organizations, supervising organizations, accepting companies, Japanese language schools
Supported Languages (12 languages in total): Vietnamese, English, Chinese, Indonesian, Tagalog, Myanmar, Nepali, Thai, Cambodian, Mongolian, Spanish, Portuguese
## 【Company Overview】
Company Name: Lumiq Inc.
Location: EX Ebisu Nishi Building 5F, 2-8-4 Ebisu Nishi, Shibuya-ku, Tokyo
Representative: Kohei Oshima
Established: December 2025
Business Description: Development and provision of SaaS for foreign human resource support
URL: https://lumiq.co.jp
## Contact for this matter
Lumiq Inc.
Contact Person: Taichi Sekine
E-mail: info@lumiq.co.jp
TOMO autonomously handles consultation responses, outreach, and generation of support records for foreign human resources, enabling staff to concentrate on support tasks that only humans can perform. It supports multiple languages and will be provided to 11,208 registered support organizations nationwide.
Service URL: https://tomo.lumiq.co.jp
---
## ▪️Background of Development
### The number of specified skilled workers reached 336,000 (as of end of June 2025), a 33% increase year-on-year. Many support organizations operate with a small staff.
With the "Ikusei Shuro" (Nurturing Employment) system to be enforced in April 2027, the acceptance quota will further expand, and transfers will also become possible. The era is coming when support organizations will be judged not by "how many people they accept" but by "how many people they retain."
On the other hand, many of the 11,208 registered support organizations nationwide operate with a small staff, constantly busy with quarterly regular interviews and daily consultation responses. They genuinely care, but immediate tasks take precedence, leaving no time for outreach or record-keeping. These challenges are hindering the improvement of support quality.
TOMO was developed as a service where AI takes over support operations entirely.
---
## ▪️Features of TOMO: "Another Support Staff Member"
TOMO is not a "tool" that only moves when given instructions. It responds to consultations, reaches out, and keeps records on its own. It is "another staff member" that operates autonomously within the organization.
### 1. AI handles consultations
It responds to worker consultations in 12 languages. Since it answers based on past consultation history and information about the affiliated company, there's no need to ask from scratch each time. In situations requiring human judgment, the AI drafts a response and presents it to the staff. Staff only need to review and send it. After responding, it automatically follows up to ensure resolution.
### 2. AI handles outreach
It regularly sends "How are you doing lately?" in their native language to all workers. Instead of waiting for consultations, TOMO proactively creates contact points. If a worker selects "I'm in trouble," the consultation process automatically starts. Outreach becomes a trigger for consultation, and consultation becomes a record. This cycle is the core of TOMO.
### 3. AI handles record-keeping
From outreach to consultation and document creation, everything is automatically linked. Even without staff intervention, consultation records, performance summaries, interview preparation sheets, and interview reports accumulate through daily interactions. Records required for audits are always readily available.
### 4. Supports staff judgment
The results of consultations, outreach, and record-keeping handled by AI are all gathered in a dashboard. With condition scores, warning signals, and prioritized task lists, staff can confidently determine "who needs care" and "what to do next."
---
## ▪️Representative's Comment
── Kohei Oshima, Representative Director, Lumiq Inc.
"Through conversations with registered support organizations, I learned that many organizations face the challenge of 'wanting to provide more thorough support but lacking the resources.' TOMO is that 'other staff member' who takes on the tasks they can't manage. Our first step is to deliver TOMO to support organizations nationwide and work together to transform the quality of support for foreign human resources."
---
## ▪️Future Outlook
Towards the enforcement of the Ikusei Shuro system in April 2027, we will deliver TOMO to support organizations nationwide. We also plan to publish industry reports based on data accumulated by support organizations.
Furthermore, to enhance the quality of support even before workers arrive in Japan, we will promote collaboration with sending organizations in their home countries. This involves overcoming not only language barriers but also cultural barriers. By creating a system where workers can learn about Japanese laws, living etiquette, and workplace rules before coming to Japan, we aim to prevent troubles after arrival and create an environment where workers can smoothly adapt to life in Japan.
---
## ▪️About Lumiq
For foreigners living in Japan, words that convey.
For supporting companies, reliable systems.
There are still places in this society where light has not reached.
With the power of technology, we will bridge that gap one by one.
That is Lumiq.
Light up every detail.
---
## 【Service Overview】
Service Name: TOMO
URL: https://tomo.lumiq.co.jp
Launch Date: March 31, 2026
Target Audience: Registered support organizations, supervising organizations, accepting companies, Japanese language schools
Supported Languages (12 languages in total): Vietnamese, English, Chinese, Indonesian, Tagalog, Myanmar, Nepali, Thai, Cambodian, Mongolian, Spanish, Portuguese
## 【Company Overview】
Company Name: Lumiq Inc.
Location: EX Ebisu Nishi Building 5F, 2-8-4 Ebisu Nishi, Shibuya-ku, Tokyo
Representative: Kohei Oshima
Established: December 2025
Business Description: Development and provision of SaaS for foreign human resource support
URL: https://lumiq.co.jp
## Contact for this matter
Lumiq Inc.
Contact Person: Taichi Sekine
E-mail: info@lumiq.co.jp
FAQ
What problems does TOMO solve?
TOMO's AI handles consultations and record-keeping for foreign workers, alleviating the burden on support organizations and improving support quality.
How many languages does it support?
It supports a total of 12 languages, including Vietnamese, English, and Chinese, facilitating smooth multilingual communication.
Is it related to the Ikusei Shuro system?
Yes, it addresses the needs for expanded acceptance and retention support of foreign talent under the Ikusei Shuro system, effective April 2027.