330,000 Specified Skilled Workers, AI Supports with "TOMO" Service Launch

Lumiq Inc. (Headquarters: Shibuya-ku, Tokyo, Representative: Kohei Oshima) launched "TOMO," an AI agent for registered support organizations, supervising organizations, and accepting companies, on March 31, 2026.

TOMO autonomously handles consultations, outreach, and the generation of support records for foreign talent, enabling staff to concentrate on support tasks that only humans can perform. It supports multiple languages and will be provided to 11,208 registered support organizations nationwide.

Service URL: https://tomo.lumiq.co.jp

---

▪️ Background of Development

There are 336,000 specified skilled foreign workers (as of end of June 2025), a 33% increase year-on-year. Many support organizations operate with a small number of staff.

With the implementation of the "Ikusei Rodo Seido" (Training and Employment System) in April 2027, the acceptance quota will further expand, and transfers will become possible. The era will come when support organizations will be judged not by "how many people they accept," but by "how many people they retain."

Meanwhile, many of the 11,208 registered support organizations nationwide operate with a small number of staff, constantly busy with quarterly regular interviews and daily consultation responses. They are truly concerned, but immediate tasks take precedence, leaving no time for outreach or record-keeping. These challenges prevent the quality of support from improving.

TOMO was developed as a service where AI takes over the entire support operation.

---

▪️ Features of TOMO: "Another Support Staff Member"

TOMO is not a "tool" that only moves when given instructions. It handles consultations itself, reaches out itself, and keeps records itself. It is "another staff member" who moves autonomously within the organization.

1. AI Handles Consultations

It responds to worker consultations in 12 languages. Since it provides answers based on past consultation history and information from the affiliated company, there is no need to ask from scratch each time. In situations requiring human judgment, the AI creates a draft and presents it to the staff. Staff members only need to review and send it. After responding, it automatically follows up and ensures resolution.

2. AI Handles Outreach Too

It regularly asks all workers, "How are you doing lately?" in their native language. Instead of waiting for consultations, TOMO initiates contact. If a worker selects "I'm having trouble," the consultation response automatically starts. This cycle, where outreach triggers consultations and consultations become records, is the core of TOMO.

3. AI Also Handles Records

From outreach to consultations and document creation, everything is automatically linked. Even without staff intervention, consultation records, performance summaries, interview preparation sheets, and interview reports accumulate through daily interactions. Records required for audits are always at hand.

4. Supports Staff Judgment

All results of consultations, outreach, and records handled by AI are collected on the dashboard. With condition scores, warning signals, and prioritized task lists, staff can confidently decide "who needs care" and "what to do next."

---

▪️ Representative Comment

── Kohei Oshima, Representative, Lumiq Inc.

"Through discussions with registered support organizations, I learned that many organizations face the challenge of 'wanting to provide more careful support, but not having enough hands.' TOMO is another staff member who takes on that part where hands are tied. First, we aim to deliver TOMO to support organizations nationwide and jointly transform the quality of support for foreign talent."

---

▪️ Future Outlook

Towards the implementation of the "Ikusei Rodo Seido" (Training and Employment System) in April 2027, we will deliver TOMO to support organizations nationwide. Additionally, we plan to publish industry reports based on the data accumulated by support organizations.

Furthermore, to improve the quality of support even before workers arrive in Japan, we will promote collaboration with sending organizations in their home countries. We aim to overcome not only language barriers but also cultural barriers. By creating a system where workers can learn about Japanese laws, living etiquette, and workplace rules before coming to Japan, we aim to prevent troubles after arrival and create an environment where workers can smoothly adapt to life in Japan.

---

▪️ About Lumiq

For foreigners living in Japan, words that resonate.

For supporting companies, reliable systems.

There are still places in this society where light does not reach.

Lumiq uses the power of technology to bridge these gaps one by one.

Light up every detail.

---

【Service Overview】

Service Name: TOMO

URL: https://tomo.lumiq.co.jp　

Launch Date: March 31, 2026

Target Users: Registered support organizations, supervising organizations, accepting companies, Japanese language schools

Supported Languages (12 languages in total): Vietnamese, English, Chinese, Indonesian, Tagalog, Burmese, Nepali, Thai, Cambodian, Mongolian, Spanish, Portuguese

【Company Overview】

Company Name: Lumiq Inc.

Location: EX Ebisu Nishi Building 5F, 2-8-4 Ebisu Nishi, Shibuya-ku, Tokyo

Representative: Kohei Oshima

Established: December 2025

Business Description: Development and provision of SaaS for foreign talent support

URL: https://lumiq.co.jp　

Contact for this matter

Lumiq Inc.

Contact Person: Taichi Sekine

E-mail: info@lumiq.co.jp