AI Contact Center 'HARMONY Ver1.07' Released, Utilizing Generative AI!

Logical Arts Co., Ltd. (hereinafter, Logical Arts, Headquarters: Osaka City, Osaka Prefecture, Representative Director: Mitsuhiro Shirogaki) released the AI Contact Center 'HARMONY Ver1.07' on April 1, 2026.

HARMONY is the latest system based on Amazon Web Services' cloud-based contact center service 'Amazon Connect', providing essential functions for contact center operations such as customer management, call history management, predictive dialing, seat maps, and performance analysis, along with generative AI-powered functions like transcription, call summarization, and conversation minute generation.

Ver1.07 incorporates new features such as compatibility with the latest LLMs (Large Language Models), enhanced seat maps tailored to organizational structures, and multi-prompt support that allows optimal instructions for each task, further reducing the workload on operators.

New Features Updated in Ver1.07

1. Compatible with the Latest LLMs (Significantly Improved AI Accuracy and 80% ACW Reduction)

Newly supports OpenAI's "ChatGPT-5.4", "ChatGPT-5.4-mini", "ChatGPT-5.4-nano", Anthropic's

"Claude 4.5 Haiku", "Claude 4.6 Sonnet", "Claude 4.6 Opus", and various Microsoft Azure OpenAI models.

Users can select the model's inference level from "Lightweight", "Balanced", and "Precise", and it also supports adaptive thinking mode, allowing optimization of inference time and model accuracy.

With the improved performance of the models, the accuracy of various AI functions such as conversation minute generation, AI automatic input, and category tagging has dramatically increased.

This achieves an 80% reduction in After Call Work (ACW).

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