Nearly 90% of Apartment Residents Want to Help Reduce Redeliveries, but Auto-Lock Systems Stand in the Way [Linough Survey]

Linough Inc. (Headquarters: Bunkyo-ku, Tokyo; CEO: Kiyoshi Takizawa), in conjunction with the Ministry of Land, Infrastructure, Transport and Tourism's (MLIT) 'Redelivery Reduction PR Month' in April, conducted a survey on redelivery and 'okihai' (unattended delivery) awareness among apartment residents nationwide. The results reveal that approximately 90% of residents in auto-lock buildings are highly motivated to 'cooperate in reducing redeliveries' and express a need for unattended delivery services. However, the survey also suggests that the 'facility constraint' of auto-lock systems creates a situation where residents 'want to use unattended delivery but cannot.'

■ Survey Summary

■ Background of the Survey

On March 3, 2026, the Ministry of Land, Infrastructure, Transport and Tourism published recommendations from the 'Study Group on Comprehensive Logistics Policy for Fiscal Year 2030' (*1), emphasizing the importance of 'reviewing business practices and changing consumer behavior for the optimization of logistics as a whole.' The Ministry has designated April as 'Redelivery Reduction PR Month' to promote diverse delivery methods through public-private partnerships. While improving this environment is urgent, auto-lock apartment buildings face structural challenges that easily lead to redeliveries, such as the difficulty of leaving packages at the door when residents are away and the frequent lack of space in parcel lockers. This survey was conducted to quantitatively visualize the reality of redeliveries caused by housing facilities and their impact on residents, with the goal of identifying concrete improvements for sustainable logistics.

■ Nearly 90% of Auto-Lock Apartment Residents Respond: 'I Want to Help Solve the Redelivery Issue'

Regardless of housing type, it has become clear that many residents recognize redeliveries as a social issue that increases the burden on drivers and places a strain on the environment. Against the backdrop of this high level of awareness, a vast majority of residents feel they would like to cooperate if there were a way to solve the problem.