LINE WORKS Launches Sales of AI Voice Monitoring Phone Service "NAVER CareCall" for Seniors

LINE WORKS Corporation (Headquarters: Shibuya-ku, Tokyo; Representative Director and President: Takeshi Shimaoka), which provides the business communication tool "LINE WORKS" and various AI products, announced that it has started selling "NAVER CareCall" (pronounced: NAVER CareCall), an AI voice monitoring phone service provided by its affiliate, NAVER Cloud Japan Corporation, starting April 1 (Wednesday).

About "NAVER CareCall"

"NAVER CareCall" is a high-precision AI voice monitoring phone service provided by NAVER Cloud Japan. It targets seniors who require care, with AI automatically making regular calls and engaging in natural conversations, similar to talking with a person, to provide safety checks, health status monitoring, and psychological support.

Users (seniors/those being monitored) can easily use the service as it only requires a phone, eliminating the need to learn new dedicated equipment or operating methods.

*Product introduction site: https://line-works.com/carecall/

Pilot Experiment Conducted in Izumo City, Shimane Prefecture

Prior to this official launch, NAVER Cloud (NAVER Cloud Japan's Korean corporation) and Izumo City, Shimane Prefecture, signed a business agreement last July. With the cooperation of welfare providers in Izumo City, the effectiveness of the service was verified over approximately nine months, targeting about 70 seniors residing in the city. Izumo City is a super-aging society where over 30% of the population is 65 or older, facing a shortage of personnel to meet increasing care needs.

The verification results showed high user satisfaction, with comments such as "I felt encouraged when I was down," "I felt a sense of security as if I was being watched over," and "It increased opportunities for conversation, which was good." Care managers also reported positive feedback, stating, "We were able to quickly grasp users' falls and injuries and respond promptly," confirming its effectiveness in the field.

LINE WORKS YouTube channel has released interview videos with welfare providers and users.

Video URL: https://youtu.be/Mz9J6vXq7v4

Background of Provision

Japan is experiencing rapid aging and a declining birthrate, with seniors aged 65 and over expected to account for approximately one-third of the population by 2050. The importance of monitoring and supporting the daily lives of seniors is increasing year by year.

On the other hand, welfare providers, who are responsible for care, face severe labor shortages, with many struggling to secure personnel. This situation prevents them from adequately performing essential tasks.

LINE WORKS aims to contribute to solving these social issues through the handling of this service.

This service is primarily provided to welfare providers, reducing the workload of care managers in making phone calls to users and recording their health status. This allows them to concentrate on following up with seniors who require human interaction.

Furthermore, in regions where it was difficult to support seniors due to labor shortages, a small number of staff can efficiently perform monitoring tasks, enabling care for a larger number of seniors.

Features of "NAVER CareCall"

・ Achieves health status assessment and safety confirmation through natural dialogue

Based on the content of conversations, it confirms safety and analyzes health status, allowing care providers to quickly identify seniors who require care through the management screen.

・ Provides warm communication based on conversation history

With high-precision speech recognition and synthesis technology, it enables "natural conversations like talking to a person," including emotional expressions and considering past conversations and context. This not only effectively monitors health status but also contributes to the emotional care of seniors and the alleviation of loneliness.

・ Records conversation content with high accuracy in text and audio

Conversation content via this service is accurately transcribed and recorded as text data. The audio of conversations is also saved, allowing for review of interactions in the necessary format.

・ Streamlines report creation tasks using summary function and recorded data

Conversation content is automatically summarized for smooth review. Utilizing the recorded text data streamlines report creation tasks, contributing to reducing the workload of care managers and welfare providers.

Usage Image of "NAVER CareCall"

AI automatically calls the target person and confirms their health status through conversation. The conversation content is transcribed, automatically recorded and analyzed. If health abnormalities or signs are detected, the responsible person is notified.

Sales Price

Please inquire via the inquiry form on the following website.

*Product introduction site: https://line-works.com/carecall/

Future Plans

LINE WORKS plans to strengthen sales of this service and consider providing various other services that further reduce the workload of care managers and welfare providers.

Furthermore, efforts are underway to enable this service to be utilized in the future for large-scale safety confirmations during disasters and for providing evacuation information.

Through these initiatives, we aim to contribute to solving various issues in local communities.

About NAVER Cloud Japan Corporation

NAVER Cloud Japan Corporation is the Japanese subsidiary of NAVER Cloud, established to expand the various products offered by NAVER Cloud into the Japanese market.

About LINE WORKS Corporation LINE WORKS Corporation provides the business communication tool "LINE WORKS," AI products, and LINE WORKS family products managed by the LINE WORKS platform. We are committed to providing services that cater to the needs of various industries and business scenarios, while also striving for further social implementation of AI technology through cutting-edge AI technology research.

Company Profile

Company Name: LINE WORKS Corporation

Headquarters: Shibuya Sakura Stage SHIBUYA Tower 23F, 1-1 Sakuragaoka-cho, Shibuya-ku, Tokyo

Established: June 2015

Representative Director: Takeshi Shimaoka

Capital: 5.52 billion JPY

URL: https://line-works.com/

*Company names and product names mentioned are trademarks or registered trademarks of their respective companies.

*The information contained in this press release is current as of the announcement date. It is subject to change without notice, so please be aware.