Lifenet Insurance becomes the first in the insurance industry to be selected for 'Zaikai BEST AI 100'
Lifenet Insurance has been selected for the 'Zaikai BEST AI 100' for the first time in the insurance industry, recognized for its AI-driven customer service improvements and internal operational efficiency.
📋 Article Processing Timeline
- 📰 Published: May 27, 2026 at 15:30
- 🔍 Collected: June 1, 2026 at 00:40 (105h 10m after Published)
- 🤖 AI Analyzed: June 2, 2026 at 00:02 (23h 22m after Collected)
Lifenet Insurance Co., Ltd. announced its selection for the 'Zaikai BEST AI 100' at the Zaikai BEST AI AWARD, a first for the insurance industry. The award recognizes companies achieving outstanding results through AI technology. Lifenet was honored for its concrete achievements in both internal operations and customer service, including the introduction of conversational AI and AI voice bots in its contact center, as well as the company-wide adoption of proprietary LLM tools and 'Google Workspace with Gemini.' Since July 2024, the company has deployed these tools, reaching a 100% internal utilization rate. Moving forward, the company plans to introduce AI coding to further improve system development and productivity. In customer service, the introduction of AI voice bots in November 2025 reduced customer wait times from 95 to 65 seconds and enabled 24-hour processing for certificate reissuance.
FAQ
What is Lifenet Insurance's management philosophy?
To operate honestly and provide easy-to-understand, affordable, and convenient products and services.