Approx. 60% Express Anxiety About Online Medical Consultations; Fostering Patient Satisfaction is Key

Leverages Inc., which operates the online medical platform "LevCli" (https://levcli.jp/), conducted a survey targeting 520 individuals who have experienced in-person hospital visits within the past year, regarding their intentions to use online medical consultations. 〈Survey Summary〉

1. Approximately 60% responded with anxiety towards online medical consultations, emphasizing the importance of fostering patient satisfaction with consultations.
2. About 40% expressed a desire to use facilities offering online medical consultations.
3. Over 50% of hay fever patients responded, "I want to use online medical consultations," with expectations for convenience in continuous treatment.

1. Approximately 60% Express Anxiety Towards Online Medical Consultations; Fostering Patient Satisfaction is Key

When asked if they felt anxiety towards online medical consultations, "Yes (20.8%)" and "Somewhat yes (36.0%)" combined accounted for approximately 60%. The proportion of people feeling anxious was highest among those in their 50s at about 58.6% across all age groups. On the other hand, among those in their 20s, approximately 1 in 4 (27.0%) responded "Somewhat no (12.5%)" or "No (14.5%)", indicating a tendency for younger generations to be more receptive to online medical consultations. Reasons for feeling anxious included "I feel that subtle changes in complexion or affected areas may not be accurately conveyed through the screen (58.6%)" and "It is difficult to judge whether a medical institution or doctor is trustworthy (53.9%)". Starting from April 2026, based on amendments to the Medical Care Act, a notification system for "Online Medical Consultation Facilities" will be implemented. Keywords: Online medical consultation, Medical DX, Labor shortage, Labor force, Medical treatment, IT, Hospital, Hay fever, Doctor maldistribution