KPMG Japan Launches 'Interpersonal Dialogue Navigation Agent' Leveraging Formalization of Tacit Knowledge
KPMG Consulting and Azusa Audit Corporation have launched an 'Interpersonal Dialogue Navigation Agent' that formalizes tacit knowledge to support the entire interpersonal communication process.
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- 📰 Published: May 20, 2026 at 20:35
- 🔍 Collected: May 20, 2026 at 12:02
- 🤖 AI Analyzed: May 20, 2026 at 12:13 (11 min after Collected)
## KPMG Japan Launches 'Interpersonal Dialogue Navigation Agent' Leveraging Formalization of Tacit Knowledge
KPMG Consulting and Azusa Audit Corporation, member firms of KPMG in Japan, have been providing an 'Agent for Formalizing Tacit Knowledge' to address challenges such as the difficulty of passing on tacit knowledge and declining business quality due to over-reliance on specific individuals.
KPMG has now launched the 'Interpersonal Dialogue Navigation Agent,' which leverages and accumulates knowledge systematized by the previous agent to support the entire communication process—from preparation to face-to-face dialogue and post-meeting reflection.
In recent years, corporate challenges have become increasingly diverse and complex. It is critical to build a systematic organizational framework to achieve high-quality communication rather than relying solely on individual capabilities. However, due to the real-time nature of face-to-face interaction, this area has historically remained highly dependent on individual skills and experience. In response to this trend, KPMG Japan has developed this AI agent system.
### Key Features
This service utilizes accumulated knowledge to provide AI agent support during real-time dialogues, in addition to pre-meeting preparation and post-meeting reflection.
- **Real-time assistance based on conversation content**: Using past conversation history and veteran expertise, the AI analyzes real-time transcripts to suggest deep-dive questions and remind the user of missed points, enabling accurate identification of customer needs.
- **Data collection and knowledge integration**: By systematically organizing and visualizing transcriptions, tacit knowledge is efficiently formalized. This structured data is stored in a Knowledge DB for continuous utilization.
- **Preparation of pre-briefings using knowledge**: By cross-referencing past hearing history, CRM data, and industry trends, the AI generates anticipated questions and response strategies. This improves meeting quality while reducing preparation time.
### Application Examples
- Improved consistency and fairness in hiring interviews.
- Higher closing rates through navigation based on successful proposal models.
- Enhanced compliance and governance in insurance sales by preventing missed explanations.
- Increased preparation efficiency and communication quality for 1-on-1 meetings.
### About KPMG Japan
KPMG Japan is the collective name for the member firms of KPMG International in Japan, comprising ten professional firms across audit, tax, and advisory sectors.
KPMG Consulting and Azusa Audit Corporation, member firms of KPMG in Japan, have been providing an 'Agent for Formalizing Tacit Knowledge' to address challenges such as the difficulty of passing on tacit knowledge and declining business quality due to over-reliance on specific individuals.
KPMG has now launched the 'Interpersonal Dialogue Navigation Agent,' which leverages and accumulates knowledge systematized by the previous agent to support the entire communication process—from preparation to face-to-face dialogue and post-meeting reflection.
In recent years, corporate challenges have become increasingly diverse and complex. It is critical to build a systematic organizational framework to achieve high-quality communication rather than relying solely on individual capabilities. However, due to the real-time nature of face-to-face interaction, this area has historically remained highly dependent on individual skills and experience. In response to this trend, KPMG Japan has developed this AI agent system.
### Key Features
This service utilizes accumulated knowledge to provide AI agent support during real-time dialogues, in addition to pre-meeting preparation and post-meeting reflection.
- **Real-time assistance based on conversation content**: Using past conversation history and veteran expertise, the AI analyzes real-time transcripts to suggest deep-dive questions and remind the user of missed points, enabling accurate identification of customer needs.
- **Data collection and knowledge integration**: By systematically organizing and visualizing transcriptions, tacit knowledge is efficiently formalized. This structured data is stored in a Knowledge DB for continuous utilization.
- **Preparation of pre-briefings using knowledge**: By cross-referencing past hearing history, CRM data, and industry trends, the AI generates anticipated questions and response strategies. This improves meeting quality while reducing preparation time.
### Application Examples
- Improved consistency and fairness in hiring interviews.
- Higher closing rates through navigation based on successful proposal models.
- Enhanced compliance and governance in insurance sales by preventing missed explanations.
- Increased preparation efficiency and communication quality for 1-on-1 meetings.
### About KPMG Japan
KPMG Japan is the collective name for the member firms of KPMG International in Japan, comprising ten professional firms across audit, tax, and advisory sectors.
FAQ
Who is this navigation agent for?
Professionals involved in interpersonal communication, such as sales representatives, interviewers, and managers conducting 1-on-1s.
What data is it trained on?
It utilizes past hearing records, CRM information, industry trends, and the expertise of veteran employees.
Is security ensured?
It is designed to meet the needs of enterprises that prioritize compliance and governance, as expected from KPMG Japan.