Kotozna Accelerates Practical Deployment of Next-Gen AI Concierge in Japan, Singapore, and the U.S.

Kotozna Inc. (Headquarters: Minato-ku, Tokyo; CEO: Genri Goto; hereinafter "Kotozna") is deploying multilingual guidance services powered by its AI concierge and AI avatar platform in Japan, Singapore, and the United States.

Kotozna is rolling out multilingual guidance services using AI concierge and AI avatar platforms in Japan, Singapore, and the U.S.

This release highlights implementation cases with the Tokyo Convention & Visitors Bureau (TCVB), Jewel Changi Airport, and Miyako Hotel Los Angeles.

Over the past year, Kotozna has significantly enhanced its AI avatar platform. It now delivers more natural and reliable multilingual support across diverse sectors including tourism, hospitality, retail, transportation, and public services.

Notably, response times have been reduced to approximately 3–5 seconds, minimizing wait times and enabling smoother conversations. Additionally, the accuracy of recognizing proper nouns—such as tourist attractions, facility names, and brand names—frequently mentioned in user inquiries has been improved, reducing mishearings and misidentifications and enabling more accurate guidance.

Genri Goto, CEO of Kotozna, stated:

"The cases introduced today demonstrate that AI can deliver consistent, accurate information in multiple languages while also enhancing user satisfaction. Moving forward, we will continue to provide more natural and user-friendly AI concierge services across various industries."

■ Supporting International Visitors at Tokyo Station Yaesu Exit Bus Terminal

Starting June 2026, the Tokyo Convention & Visitors Bureau (TCVB) has introduced Kotozna’s AI avatar solution at the Yaesu Exit Bus Terminal of Tokyo Station.

On digital signage, the AI assistant "YAE (Yae)," specialized in the Yaesu district and Tokyo tourism, is operational. Visitors can ask questions in Japanese, English, Chinese, and three other languages to receive tourism information and guidance on nearby attractions.

This solution supports the creation of an environment where international visitors can explore Tokyo with greater confidence and discover local attractions.

AI Assistant "YAE (Yae)" at Tokyo Station Yaesu Exit Bus Terminal

■ Delivering Multilingual Guidance at Jewel Changi Airport, Enhancing Visitor Experience

In Singapore, Kotozna’s AI avatar kiosks have been deployed at Jewel Changi Airport, a premier integrated commercial and tourist destination in Asia. The kiosks feature an AI avatar named "Jewel Man" capable of responding in 12 languages. It handles various visitor inquiries, including restaurant recommendations, facility information, tourist guidance, and indoor navigation.

Currently, each kiosk conducts an average of approximately 120 conversations per day, supporting a diverse international visitor base. Users can instantly obtain necessary information through natural conversation, contributing to reduced workload at information counters.

AI Avatar "Jewel Man" at the integrated complex Jewel Changi Airport

■ Enhancing Guest Services at Miyako Hotel Los Angeles

Since May 2026, Miyako Hotel Los Angeles has implemented Kotozna’s in-room QR concierge service. Guests can instantly access hotel information, room guides, and local tourism details directly from their smartphones without downloading any app.

Supporting 109 languages, the service improves convenience for international guests and reduces repetitive tasks for hotel staff, contributing to greater operational efficiency.

QR Concierge Service at Miyako Hotel Los Angeles

■ AI Concierge Pioneering the Next-Generation Customer Experience

Amid worsening labor shortages, increasing numbers of inbound tourists, and rising expectations for personalized service, strengthening customer support with AI is no longer a future option but an essential strategy for business growth.

Kotozna’s AI concierge platform efficiently delivers multilingual information, enabling users to quickly and accurately access the information they need, when they need it.

Through deployments in Japan, Singapore, and the U.S., Kotozna supports improvements in multilingual guidance and hospitality quality while enhancing operational efficiency. By leveraging AI, the company contributes to higher user satisfaction without increasing operational burdens.

About Kotozna Inc.

Official Website: https://www.kotozna.com/ja/about

Representative: CEO Genri Goto

Established: October 2016

Capital: 70,000,000 JPY (as of December 31, 2025)

Headquarters: 3F, Hulic JP Akasaka Building, 2-5-8 Akasaka, Minato-ku, Tokyo

Business: Providing multilingual communication support services powered by generative AI

Inquiries: sales@kotozna.com

Company Website: https://www.kotozna.com/ja