Kotozna Adds "Orchestration Function" to TPG 2.0, Integrating Dispersed Organizational Information

Kotozna Inc. (Headquarters: Minato-ku, Tokyo; CEO: Genri Goto; hereinafter Kotozna) is pleased to announce the release of the new "Orchestration function" for its generative AI-powered multilingual communication platform, "Kotozna TPG 2.0."

This function enables organizations such as companies and local governments to integrate information dispersed across multiple departments and categories onto a single AI chatbot. Users can access necessary information through a single point of contact in a natural conversational format, while information providers can improve operational efficiency and manageability.

Diagram of the "Orchestration function": A parent bot analyzes user questions and automatically links them to child bots responsible for specific specialized areas such as tax, insurance, leave systems, and childcare support, thereby integrating dispersed information into a single AI chatbot.

Background of development

In companies and local governments, information is often managed dispersedly by department and business area. For example, internal guidance often sees "tax," "insurance," "employment rules," and "leave systems" managed separately. Similarly, in local government services, "pensions," "taxes," "insurance," "waste separation," and "childcare support" are handled by different contact points.

Such dispersion of information creates challenges for users, who may "not know where to inquire" or "find it difficult to reach the information they need."

To solve these problems, Kotozna has developed the "Orchestration function," which can integrate multiple related information domains and build an AI chatbot that provides optimal information according to purpose and objective.

About the Orchestration function in TPG

The Orchestration function adopts an architecture consisting of a "parent bot" and multiple "child bots."

The central parent bot handles conversations with users, analyzes their questions, and automatically links them to child bots that specialize in specific areas such as tax, insurance, leave systems, and childcare support.

This allows users to smoothly access necessary information through a single chatbot, without having to be aware of multiple contact points.

Genri Goto, CEO of Kotozna Inc., stated: "With the Orchestration function, companies and local governments can provide information spanning multiple domains in an easy-to-understand manner through a single AI chatbot. For users, it becomes a 'one-stop window,' and for operators, it enables flexible and efficient information management and operation."

Key features of the Orchestration function

Unified user experience

Users can smoothly access information across multiple categories through a single conversational interface.

Efficient information management

While maintaining information management by department, it reduces redundant information management and improves operational governance.

Automatic linking based on question content

Analyzes user questions and automatically links to the optimal category or AI bot, providing highly relevant answers.

Scalable AI architecture

Even when adding new business areas or categories, the scope of AI utilization can be flexibly expanded without impairing user operability.

Anticipated use cases

Local governments/public services

An AI portal for residents that comprehensively guides them through pensions, taxes, insurance, waste separation, childcare support, etc.

Tourism/Hospitality

A multi-functional concierge bot that provides integrated information on accommodation, transportation, local information, etc.

Internal helpdesk

An employee support bot that comprehensively guides them through tax, insurance, employment rules, leave systems, etc.

Product support

Customer support AI integrating multiple SKUs and product lines.

Kotozna will continue to enhance the functions of "Kotozna TPG 2.0" as a generative AI platform that combines accuracy, operability, and scalability, supporting the practical application of AI in companies and local governments.

Kotozna TPG 2.0 Sign-up (User Registration)

https://www.kotozna.com/ja/tpg

Kotozna TPG 2.0 User Manual https://prompt-engineering.kotozna.com/manuals/

[Video] Explanation of Orchestration

https://prompt-engineering.kotozna.com/video/オーケストレーション設定の手順解説/

About Kotozna Inc.