Konoike Transport Becomes First Japanese Logistics Firm to Deploy 'Glean' AI Platform
Konoike Transport has implemented the enterprise generative AI platform 'Glean' to enable cross-SaaS knowledge retrieval and AI agent development. The company aims to train over 700 AI-literate employees and deploy 75 practical AI agents by the end of fiscal year 2026, balancing productivity with employee well-being.
📋 Article Processing Timeline
- 📰 Published: May 19, 2026 at 20:00
- 🔍 Collected: May 19, 2026 at 11:31
- 🤖 AI Analyzed: May 21, 2026 at 15:07 (51h 35m after Collected)
Konoike Transport has become the first Japanese logistics company to implement 'Glean,' the enterprise generative AI platform provided by Glean Technologies, Inc.
This initiative is part of the KONOIKE Group's 'Generative AI Utilization Project' announced last year, focusing on 'building an enterprise-wide AI foundation' and 'AI talent development.'
Background and Purpose
In response to the declining birthrate and aging population, Konoike has been promoting generative AI use since 2023. Issues included the emergence of 'Shadow AI' where individual departments used different tools, and delayed decision-making caused by fragmented information across various SaaS platforms. To resolve these, the company decided to adopt an external AI platform.
Utilization Status and Results
Following a pilot phase starting in November 2025, the platform is now fully operational with approximately 1,200 licenses. It is utilized for cross-platform searches across Box, Microsoft Outlook, and ServiceNow, as well as for report creation, chat responses, and AI agent development. Cumulative training participants have reached approximately 600.
Future Prospects
Under the slogan 'AI is Everywhere,' the ICT Promotion Department aims to achieve the following by the end of fiscal year 2026:
- Expand monthly active users (MAU) to approximately 600.
- Train approximately 600 AI Practitioners and 100 AI Ambassadors.
- Operate 75 practical AI agents integrated into operational processes.
This initiative is part of the KONOIKE Group's 'Generative AI Utilization Project' announced last year, focusing on 'building an enterprise-wide AI foundation' and 'AI talent development.'
Background and Purpose
In response to the declining birthrate and aging population, Konoike has been promoting generative AI use since 2023. Issues included the emergence of 'Shadow AI' where individual departments used different tools, and delayed decision-making caused by fragmented information across various SaaS platforms. To resolve these, the company decided to adopt an external AI platform.
Utilization Status and Results
Following a pilot phase starting in November 2025, the platform is now fully operational with approximately 1,200 licenses. It is utilized for cross-platform searches across Box, Microsoft Outlook, and ServiceNow, as well as for report creation, chat responses, and AI agent development. Cumulative training participants have reached approximately 600.
Future Prospects
Under the slogan 'AI is Everywhere,' the ICT Promotion Department aims to achieve the following by the end of fiscal year 2026:
- Expand monthly active users (MAU) to approximately 600.
- Train approximately 600 AI Practitioners and 100 AI Ambassadors.
- Operate 75 practical AI agents integrated into operational processes.
FAQ
What is Konoike Transport's Generative AI Project?
A project launched in December 2024 to build a unified enterprise AI infrastructure and foster AI talent.
Why was Glean chosen?
Due to its superior integration capabilities, cross-app search performance, intuitive UI, and strong security governance.
What is the AI Ambassador program?
A system established to identify and deploy AI use cases driven by the front-line workers.