Konica Minolta Japan Integrates Medical Multilingual Interpretation Service 'MELON' into 'KOTOBAL', Launches 'KOTOBAL for Medical'

Konica Minolta Japan, Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Keisuke Ichijo) announced that it will integrate 'MELON,' its multilingual interpretation service for medical institutions offered since 2016, into 'KOTOBAL.' The service will be launched as 'KOTOBAL for Medical' on June 1.

Previously, the company maintained separate brands for medical institutions (MELON) and for municipalities/hotels (KOTOBAL). By consolidating these brands and creating a common application platform, Konica Minolta Japan aims to increase development speed and enhance the stability of maintenance and operations. This structure enables the continuous delivery of high-quality services to clients, supporting smooth communication with foreign patients in medical settings.

[About 'KOTOBAL for Medical']

In medical institutions, communication with foreign patients directly impacts the quality of medical care and patient satisfaction, yet language barriers remain a significant challenge.

'KOTOBAL for Medical' inherits the medical expertise cultivated by MELON. It supports smooth communication between foreign patients and medical staff through real-time AI interpretation and remote interpretation by professionally trained interpreters. Furthermore, the service has expanded to support up to 33 languages, enabling support for a wider range of foreign patients. The company remains committed to realizing communication that alleviates anxiety and provides peace of mind for foreign patients.

* List of supported languages:
English, Chinese, Korean, Cantonese, Brazilian Portuguese, Spanish, Vietnamese, Thai, Tagalog, Nepali, Indonesian, Russian, Hindi, Sinhala, French, Burmese, Arabic, Italian, Urdu, Dutch, Khmer, Danish, German, Turkish, Hungarian, Polish, Portuguese, Malay, Mongolian, Lao, Ukrainian, Bengali, Japanese (Plain Japanese, voice writing, sign language interpretation)

[About KOTOBAL]

'KOTOBAL' is a multilingual interpretation service supporting up to 33 languages, offering real-time AI interpretation and 24/7 remote interpretation by human interpreters. It also provides voice-to-text and sign language interpretation services. By integrating with transparent displays, it can display spoken content. It supports smoother communication with foreigners and the hearing impaired in various settings, including administrative office counters, hotels, and car rental services.