Knowledge Worker Begins Providing "Knowledge Worker AI Sales Recording" to Approximately 6,000 Ricoh Japan Employees

Knowledge Worker Inc. (Headquarters: Minato-ku, Tokyo; CEO: Koji Asano), with the mission to deliver "days filled with the joy of enablement," announces that Ricoh Japan Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and Representative Director, CEO: Toru Kasai) has implemented "Knowledge Worker AI Sales Recording," a product for recording and analyzing sales meetings using AI.

By implementing "Knowledge Worker AI Sales Recording," the creation of meeting minutes and CRM/SFA input for sales meetings will be automated. Furthermore, since AI will handle the recording, video, and transcription of sales meetings, sales representatives can concentrate on the meetings themselves. In this way, AI-driven recording and analysis of sales meetings will significantly improve operational efficiency. ◼️Background of Service Implementation: From Ricoh Japan Ricoh Japan decided to implement Knowledge Worker's "Knowledge Worker AI Sales Recording" to gain a deeper understanding of customer interactions and improve the quality of proposals. In their sales activities, which exceed 150,000 cases monthly, sales meeting content will be automatically transcribed and summarized, accumulating as factual data. By utilizing this data for AI analysis, they can accurately grasp customer statements and underlying issues, leading to more convincing proposals. ◼️Comments on Implementation Mr. Tsutomu Wakinaga, Senior Managing Executive Officer, Director, Ricoh Japan Co., Ltd. At Ricoh Japan, we are currently advancing sales "process reform" while simultaneously working to improve "meeting quality" and "proposal speed." To accurately grasp customers' management issues and provide optimal value proposals, we believe it is crucial to capture and continuously utilize meeting processes and content as data. Through this initiative, we aim to further enhance the insights gained from our own sales activities and elevate the quality of our solution proposals to customers. Moving forward, we intend to leverage the accumulated sales data as a significant asset for our company and connect it to the provision of new value through DX with AI. ◼️Overview of "Knowledge Worker AI Sales Recording"

Automatic Transcription of AI Sales Meetings AI can automatically transcribe all offline (face-to-face) and online (web conferences, IP phone) sales meetings.

Automatic Creation of Sales Meeting Reports In addition to summarizing meetings, AI automatically creates follow-up next actions and feedback on the meeting.

Automatic Input to CRM/SFA Meeting content can be automatically input into Salesforce. ◼️Sales AI Product Series "Knowledge