AI Service 'Cowork' Solves RPA's Dependency on Specific Personnel, Enables More Flexible Browser Operations

KnowledgeSense Inc. (Headquarters: Minato-ku, Tokyo; CEO and Representative Director: Atsushi Kadowaki; hereinafter 'KnowledgeSense') announces today, June 29, 2026, the enhanced capabilities of 'Cowork,' the browser automation agent feature within its corporate AI agent service 'ChatSense.' This update strengthens support for browser operations that traditional RPA tools often struggle with, such as handling pop-up confirmations and calendar inputs.

AI Service 'Cowork' Solves RPA's Dependency on Specific Personnel, Enables More Flexible Browser Operations

'Cowork' is an autonomous AI agent designed for enterprises that automates any browser-based operation simply by receiving instructions from users. It seamlessly handles tasks across multiple tools. As a new alternative to traditional Robotic Process Automation (RPA), Cowork is gaining attention as a solution for automating mission-critical enterprise systems—especially where automation has traditionally been limited to specific individuals. Companies interested in trying the beta version are invited to inquire via the following link: https://chatsense.jp/contact

Subscription is available on a monthly basis, starting from one user, with the option to subscribe for just one month. (※ Existing ChatSense users should contact their sales representative.)

About ChatSense Cowork: https://chatsense.jp/function/cowork

Release Background — 'Advancing Beyond RPA Limitations in Browser Operations'

Generative AI technologies such as ChatGPT are being increasingly adopted by corporations to improve operational efficiency and service quality. KnowledgeSense's 'ChatSense' has gained recognition for its enterprise-specific strengths, including secure environments and the ability to train on internal company data. It is now deployed by over 500 organizations, including companies listed on the Tokyo Stock Exchange Prime Market.

Since launching the beta version of Cowork in June 2026, we have received feedback from enterprise users stating, 'Operations that couldn't be achieved with any of the four major RPA vendors were instantly completed with Cowork.' As a result, Cowork is increasingly being adopted as a complementary or alternative solution to RPA for automating core systems and business applications. However, in real-world corporate environments, many browser operations—such as pop-up confirmations, calendar inputs, and confirmation dialogs—behave differently depending on screen states, making them difficult to handle stably with traditional RPA.

To address these challenges, starting today, June 29, 2026, we have enhanced Cowork's ability to handle complex browser operations like pop-up confirmations and calendar inputs. This enables smoother automation of internal systems with frequent input and confirmation steps, allowing Cowork to complete tasks without interruption.

Key Features

1. Enhanced handling of dynamic browser operations such as pop-up confirmations and calendar inputs

Cowork now reliably handles browser interactions that change based on screen state—including confirmation dialogs, pop-ups, and calendar pickers. Processes that previously stalled with traditional RPA can now be entrusted to Cowork and completed seamlessly.

2. Automation of input-intensive internal system tasks

Even internal system workflows involving frequent inputs and confirmations—such as applications, approvals, registrations, and updates—can now be fully automated without pausing. This significantly expands the scope of applicable use cases for automating core systems and business applications.

3. Addressing RPA's 'dependency on specialists' and 'fragility' with autonomous AI

Traditional RPA has faced challenges with 'fragility'—where minor changes in screen layout break automation—and 'dependency on specialists,' as only a limited number of personnel can configure and maintain automation scenarios. Cowork, powered by AI, autonomously interprets context and adapts to minor UI changes, enabling broader automation of core business processes without creating dependency on specific individuals.

Learn more about Cowork: https://chatsense.jp/blog/cowork-what-is

About the Enterprise ChatGPT Service 'ChatSense'

'ChatGPT' is a type of large language model released in autumn 2022 by OpenAI, a U.S.-based company. 'ChatSense,' offered by KnowledgeSense, enhances ChatGPT with improved security and cost efficiency, providing a service designed to boost productivity for corporations and public organizations. Key features include:

1. Protection of chat content from AI training

This feature is available across all plans—Enterprise, Standard, and the free Starter plan.

2. Rich proprietary features, including shared internal prompts

Unique features tailored for enterprise contracts, not found in standard ChatGPT. Additional features such as bulk member management and folder & drag-sorting are continuously updated, with most available even from the free plan.

3. No initial fees and no minimum contract period for ChatSense

To accommodate businesses that want to 'try before they commit,' we've minimized barriers to entry and significantly expanded the free usage tier.

Learn more about the benefits of ChatGPT for enterprise contracts:

https://chatsense.jp/blog/chatgpt-business-plan

About KnowledgeSense

KnowledgeSense provides the enterprise ChatGPT service 'ChatSense' and business consulting services to accelerate digital transformation (DX) and enhance productivity for all employees. Beyond ChatSense, we have launched and delivered multiple generative AI services to a global user base. KnowledgeSense welcomes inquiries from companies seeking to leverage generative AI to significantly boost employee productivity.

https://knowledgesense.jp/

KnowledgeSense is committed to advancing initiatives that use generative AI to dramatically improve employee productivity and drive digital transformation.

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Company Overview

Company Name: KnowledgeSense Inc. Headquarters: Sumitomo Realty Roppongi-Toh Building 2F, 7-18-18 Roppongi, Minato-ku, Tokyo Representative: Atsushi Kadowaki, CEO and Representative Director Founded: April 10, 2019 Business Activities: Planning and operation of services including 'ChatSense' and generative AI testing service 'Ozone'; DX strategy consulting using generative AI; development of internal and external solutions

Enterprise Agent 'Cowork': https://chatsense.jp/function/cowork

Enterprise 'Notebook' Feature: https://chatsense.jp/function/notebook

Slide AI Agent: https://chatsense.jp/gallery/slide-gen