ChatSense, an AI Building Service That Learns from Box Folders, Releases Subfolder-Inclusive Learning Functionality

KnowledgeSense Inc. (Headquarters: Minato-ku, Tokyo; CEO and President Atsushi Kadowaki; hereinafter 'KnowledgeSense') announces the release on June 17, 2026, of a new option for its enterprise generative AI agent 'ChatSense'—the ability to include all subfolders within a specified Box folder as learning targets in its Additional Learning Agent feature.

ChatSense, an AI Building Service That Learns from Box Folders, Releases Subfolder-Inclusive Learning Functionality

The Additional Learning Agent feature of ChatSense enables businesses to train AI on internal data and build AI agents capable of answering questions based on that knowledge. The service already offers integration with Box and is widely used by enterprises to enhance internal knowledge utilization. Today’s update adds an option to include all subfolders under a specified folder as learning targets. For more information, please contact us at https://chatsense.jp/contact

Background of the Release

Generative AI tools such as ChatGPT are being increasingly adopted by corporations to improve operational efficiency and service quality. KnowledgeSense’s 'ChatSense' has gained attention for its enterprise-grade security and data learning capabilities, and is now used by over 500 companies, including those listed on the Tokyo Stock Exchange Prime Market.

ChatSense already supports integration with Box, allowing companies to train AI on internal documents stored in Box to build internal knowledge search AI, a feature that has been well received. However, many enterprises organize their Box environments using multi-level folder structures by department, project, or fiscal year. Users have expressed concerns that when only a parent folder is selected, documents in subfolders are excluded from learning, resulting in incomplete search coverage.

To address this feedback, we are releasing an option that includes all subfolders under a specified Box folder as learning targets. This enables businesses to fully utilize their existing hierarchical folder structures on Box, ensuring all internal documents are included in AI training without omissions.

Learn more about Generative AI and Box Integration: https://chatsense.jp/blog/box-ai-chatgpt

Key Features

1. Full Box Learning Including Subfolders

Users can now include not only files directly under the specified Box folder but also all documents within its subfolders as learning targets. This eliminates the need to manually add files or reconfigure integration settings for each subfolder.

2. Leverage Existing Folder Hierarchies

Organizational structures such as departmental, project-based, or fiscal-year folders can be used as-is for AI training. Companies can expand the scope of AI-powered cross-search without altering their existing document management systems.

3. No Local Uploads: Always Learn from the Latest Box Documents

Through Box integration, documents in subfolders are always trained using their latest versions. This reduces the burden of duplicate file management and manual synchronization, making AI deployment easier for companies actively using Box.

About ChatSense: Enterprise-Grade ChatGPT Service

'ChatGPT' is a large language model released in autumn 2022 by OpenAI, Inc. in the U.S. 'ChatSense' by KnowledgeSense enhances ChatGPT with improved security and cost efficiency, offering a service designed to boost productivity for corporations and local governments. Key features include:

1. Chat Content Protection from AI Training

A standard feature available across all plans—Enterprise, Standard, and free Starter—ensuring chat data is not used to train the underlying AI model.

2. Rich Unique Features, Including Shared Prompt Library

Features tailored for enterprise contracts, such as a shared prompt library, bulk user management, and folder & drag-and-drop organization, which are not available in standard ChatGPT. Most of these features are accessible even from the free plan, with continuous updates.

3. No Initial Costs or Minimum Contract Period

To accommodate businesses that want to 'try before they buy,' ChatSense offers zero upfront costs and no minimum usage period, lowering the barrier to adoption.

Learn more about the benefits of ChatGPT for enterprises:

https://chatsense.jp/blog/chatgpt-business-plan

About KnowledgeSense

KnowledgeSense provides 'ChatSense,' an enterprise ChatGPT service, and business consulting to accelerate digital transformation and enhance employee productivity. Beyond ChatSense, the company has launched multiple generative AI services and serves global users. KnowledgeSense welcomes inquiries from companies seeking to leverage generative AI to accelerate employee productivity.

https://knowledgesense.jp/

KnowledgeSense is committed to advancing digital transformation by significantly boosting employee productivity through generative AI.

All rights reserved.

Company Overview

Company Name: KnowledgeSense Inc. Headquarters: 2F, Sumitomo Real Estate Roppongi-to Building, 7-18-18 Roppongi, Minato-ku, Tokyo Representative: CEO Atsushi Kadowaki Founded: April 10, 2019 Business Activities: Planning and operation of 'ChatSense' and generative AI testing service 'Ozone'; DX strategy consulting using generative AI; development of internal and external solutions

Enterprise RAG using internal data: https://chatsense.jp/function/rag-chatbot-service

'Notebook' feature for enterprises: https://chatsense.jp/blog/notebooklm-slide-creation

Enterprise agent 'Cowork': https://chatsense.jp/function/cowork