AI Tools + Outsourcing Reduce On-Site Workload by 65%: HELP YOU and Ingeage Reveal Next-Gen Customer Support Operations [July 9 Event]

Knit Co., Ltd. (headquartered in Shibuya, Tokyo; President and CEO: Takao Akizawa; hereinafter 'Knit'), which operates the online outsourcing service 'HELP YOU (Help You)', was founded as a fully remote company and currently has over 600 team members conducting operations online from across Japan and 35 countries worldwide.

Knit has now partnered with Ingeage Co., Ltd. (headquartered in Osaka, Osaka Prefecture; President and CEO: Tetsuya Wada; hereinafter 'Ingeage'), provider of the communication platform 'Re:lation', to jointly host a free online seminar titled 'Reduce On-Site Workload by 65% with AI Tools × Outsourcing: Next-Generation Hybrid Customer Support Operations' on Thursday, July 9, 2026 (Reiwa 8).

This seminar will explain how to build an efficient operational framework by combining AI tools and outsourcing to address customer support challenges that cannot be solved by AI implementation alone.

Next-Generation Hybrid Customer Support Operations Seminar

Register here

Background

As corporate digital transformation (DX) advances, the adoption of AI chatbots and inquiry management tools in customer support is accelerating. However, merely introducing tools does not lead to operational improvements. Many companies face challenges such as 'operational rules failing to keep pace,' 'inquiry handling becoming overly dependent on specific individuals,' and 'insufficient internal resources to effectively leverage AI.'

Additionally, amid declining labor populations and ongoing hiring difficulties, maintaining and improving customer satisfaction with limited staff has become a critical management challenge for many businesses.

In response to these challenges, Ingeage, provider of the communication platform 'Re:lation,' and Knit, operator of the online outsourcing service 'HELP YOU,' will jointly present at this seminar. By combining the expertise of technology and operational support professionals from the front lines, they will thoroughly explain 'real-world, actionable solutions for customer support—not just idealistic theories.'

The seminar will explore what is truly needed to sustainably implement AI in daily operations and achieve tangible results. Drawing from real-world support experiences, the speakers will introduce concrete approaches to simultaneously reduce workload and enhance customer experience.

Seminar Details

▼ Seminar Overview

Reduce On-Site Workload by 65% with AI Tools × Outsourcing: Next-Generation Hybrid Customer Support Operations

Date and Time: July 9, 2026 (Thursday), 14:00–15:00 JST

Venue: Online

※ A participation URL will be sent after registration

Admission: Free

Co-hosts: Ingeage Co., Ltd., Knit Co., Ltd.

Registration URL: https://help-you.me/seminar/202607_ai_outsourcing_customersupport/

▼ Seminar Agenda

- Introduction to this webinar - Achieving efficiency and hospitality: 'AI automation × CX enhancement' with Re:lation - Building the foundation for effective AI use and small-lot BPO - Real talk: Frontline insights and Q&A ※ The seminar content, speakers, and schedule are subject to change without prior notice.

▼ Target Audience

- Those seeking to eliminate risks of work concentration on specific staff and knowledge silos due to lack of manuals - Those aiming to eliminate response errors and delays, improve response quality, and enhance customer satisfaction - Those who have introduced AI or tools but struggle with insufficient resources for operation and knowledge management

Speakers

Ayaka Satake, Event Marketer, Business Development Division, Ingeage Co., Ltd.

Ayaka Satake, Event Marketer, Business Development Division, Ingeage Co., Ltd.

Theme: Achieving efficiency and hospitality: 'AI automation × CX enhancement' with Re:lation

Began her career in the service industry, where her high service quality earned top rankings in national competitions. Later joined a startup sales company with no prior experience. Recognized for building client relationships, managing case operations, and team leadership, she excelled as a supervisor. After joining Ingeage, she took on the role of communicating the appeal of inquiry support to new clients.

Shohei Fujiwara, Sales Lead, HELP YOU, Knit Co., Ltd.

Shohei Fujiwara, Sales Lead, HELP YOU, Knit Co., Ltd.

Theme: Building the foundation for effective AI use and small-lot BPO

Has led '0 to 1' organizational transformations across the telecommunications, HR, and manufacturing industries. Spearheaded the establishment of the strategic planning department and standardized operations at a human resources services company. Joined Knit Co., Ltd. in 2024. Currently serves as Sales Lead for the company's online outsourcing service 'HELP YOU,' supporting productivity improvements in back-office departments.

Ingeage Co., Ltd. Company Overview

Company Name: Ingeage Co., Ltd.

Representative: President and CEO Tetsuya Wada

Head Office: 1-14-8 Shibata, Kita-ku, Osaka City, Osaka Prefecture

Business: Development and provision of cloud services; development and provision of the communication platform 'Re:lation'

Corporate Website: https://ingage.co.jp/

About the Online Outsourcing Service 'HELP YOU (Help You)'

Online Outsourcing Service 'HELP YOU (Help You)'

An operational efficiency service where a team of skilled assistants supports your work. It handles back-office tasks (such as HR, accounting, sales administration, and document creation) through online outsourcing, helping create an environment where you can focus on core business activities.

Team members are located in 35 countries worldwide, including the United States, France, and Germany, as well as across Japan in Tokyo, Miyagi, Osaka, and Fukuoka prefectures.

HELP YOU Service Site: https://help-you.me/

HELP YOU Recruitment Site: https://va.help-you.me/

Company Overview

Company Name: Knit Co., Ltd.

Representative: President and CEO Takao Akizawa

Head Office: 407 Green Fantasia Building, 1-11-11 Jingumae, Shibuya-ku, Tokyo

Established: August 2017 ※ HELP YOU service launched in 2015

Business: Operation of the online outsourcing service 'HELP YOU (Help You)'. Also operates learning services for workers and media initiatives supporting the workforce.