Launch of "General Affairs All-in-One Support Plan," a New One-Stop Outsourcing Service for General Affairs Tasks

Knit Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Takao Akisawa; hereinafter "Knit"), which operates the online outsourcing service "HELP YOU," was founded on a full-remote premise and currently has over 600 members performing tasks online from across Japan and 35 countries worldwide. We have now launched a new service, the "General Affairs All-in-One Support Plan," which comprehensively handles general affairs tasks. This service resolves challenges faced by corporate general affairs departments, such as "personalization of tasks," "slower response speeds," and "inability to dedicate time to strategic work," thereby improving back-office productivity and operational efficiency. [Download Materials](https://help-you.me/download/soumu_support/) ### Background of Service Provision In recent years, many companies have faced the following challenges in the general affairs sector: - Reduced productivity due to sudden tasks such as answering phone calls - Tasks becoming "black-boxed" due to personalization - Risk of knowledge loss due to staff turnover - Lack of resources for important initiatives such as cost reduction and DX promotion To solve these issues, we developed this service with the goal of building a system where "general affairs tasks can be left entirely to us." We support the creation of an environment where the general affairs department can shift its focus to the strategic tasks it should originally be prioritizing. ### What is the "General Affairs All-in-One Support Plan"? The "General Affairs All-in-One Support Plan" is a BPO service that comprehensively handles the general affairs domain, covering everything from 24/7 main phone line answering to on-site tasks such as mail, supplies, and fixed asset management, spanning both front-office and back-office operations. #### ▼ Main Supported Tasks (Excerpt) | Category | Tasks | | :--- | :--- | | **Main Phone Line Answering** | • 24/7 primary response
• Efficiency through IVR automated responses | | **General Affairs Tasks** | • Mail and logistics management
• Supplies and consumables management
• Facility management
• Document and contract management
• Fixed asset management
• Ceremonial and gift correspondence
• IT equipment kitting, etc. | Regarding phone support, we combine automated responses via voice IVR with human support from dedicated assistants to achieve both efficiency and quality. ### Service Features 1. **One-Stop Handling of General Affairs Tasks** Since multiple tasks can be outsourced together, it reduces the hassle of managing individual outsourcing contracts. It optimizes the entire corporate back office. 2. **Advanced Security System** We achieve risk diversification and stable operations through a BPO center equipped with security rooms, access control, and security cameras. This allows us to handle tasks involving confidential information and on-site work that is difficult to complete entirely online. 3. **Support by Excellent Assistants** Tasks are handled by personnel who have passed strict screening and received continuous training. They go beyond simple task execution to provide improvement proposals. 4. **Flexible Support System** We can flexibly respond to fluctuations in workload and busy seasons. This eliminates the need for recruitment, training costs, and capital investment, reducing the burden on companies. #### ▼ Benefits of Implementation - Efficiency and cost optimization of back-office operations - Improved productivity through concentration on core tasks - Elimination of task personalization and accumulation of knowledge - Strengthening of BCP measures (multi-site operation) Compared to traditional human resource utilization, this service has advantages in flexibility, stability, and the breadth of its support scope. ### ◆ Service Material Download Please see below for details. https://help-you.me/download/soumu_support/ --- ### What is the online outsourcing service "HELP YOU"? This is an operational efficiency service where a team of excellent assistants with various skill sets supports your work. We accept back-office tasks (HR, accounting, sales administration, document creation, etc.) as online outsourcing, contributing to the creation of an environment where you can focus on core business. Our members are located in 35 countries around the world, including the United States, France, and Germany, as well as across Japan, including Tokyo, Miyagi, Osaka, and Fukuoka. HELP YOU Service Site: https://help-you.me/ HELP YOU Recruitment Site: https://va.help-you.me/ **＜Company Overview＞** Company Name: Knit Inc. Representative: Takao Akisawa, CEO Headquarters: Green Fantasia Bldg. 407, 1-11-11 Jingumae, Shibuya-ku, Tokyo Established: August 2017 (HELP YOU service started in 2015) Business Description: Operation of the online outsourcing service "HELP YOU." Also develops learning services for workers and media businesses that support workers. ＜Inquiries regarding this matter＞ Knit Inc. Public Relations: Ozawa Phone: 050-5212-5574 Email: pr@knit-inc.com