Vortex Implements TOKIUM AI Help Desk

## Vortex Implements TOKIUM AI Help Desk

TOKIUM (Headquarters: Chuo-ku, Tokyo; Representative Director: Kenichi Kurosaki), a provider of accounting AI agents, announced that Vortex (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Fumihiko Miyazawa) has implemented the TOKIUM AI Help Desk.

### Background

Vortex is a real estate firm specializing in asset formation consulting centered on 'fractional ownership offices,' where floor spaces of office buildings in the city center are sold individually. Due to its diverse range of businesses, including real estate trading, leasing, management, building management, and non-life insurance agency services, the company manages over 300 internal regulations, ranging from work rules and approval procedures to various operational manuals.

Previously, back-office staff handled inquiries regarding these regulations individually, and the repetition of similar queries became a significant operational burden. Employees also faced delays in checking necessary regulations, creating a demand for centralized management and automated inquiry handling using AI.

### Reason for Selection

The decisive factor for the selection was the AI's ability to provide answers with citing evidence from regulations simply by registering internal documents. The company highly evaluated the feature that allows employees to obtain answers by chatting with the AI in everyday language, thereby eliminating the need to contact staff and significantly reducing the workload for inquiry handling.

### Comment from the Implementing Company: Miki Kudo, Accounting Section, Finance and Accounting Headquarters, Vortex

'In our company, inquiries regarding our over 300 internal regulations were concentrated on the back-office staff, leading to situations that required significant time for response. In implementing the TOKIUM AI Help Desk, we placed great importance on company-wide adoption and have put effort into operational aspects. Specifically, for questions the AI could not answer well, we updated the regulations accordingly and directly informed the employee who asked that they can confirm it via the AI Help Desk next time. I feel that such detailed follow-up has led to continuous use, and we plan to sequentially register Q&As and business manuals for new employees to expand its use as a knowledge-sharing platform within the company.'

### Promoting the 'Move AX' Accounting AX Project

TOKIUM has launched and is promoting the 'Move AX' accounting AX project with the goal of liberating people from all accounting 'tasks.' By automating analog tasks remaining in accounting operations through AI, the company aims to realize an environment where everyone can focus on the tasks they should originally concentrate on. Beyond developing and providing AI agents, TOKIUM supports the AX of accounting operations through fact-finding surveys, case studies, and webinars.

### About TOKIUM AI Agent 'TOKIUM'

The accounting AI agent 'TOKIUM' is a service that highly integrates AI, professional staff, and cloud systems to autonomously make judgments and perform tasks, just like a dedicated staff member, automatically completing corporate accounting operations. It frees business people from routine tasks such as travel arrangement, approval, detailed data input, and reconciliation.

### Company Overview

**TOKIUM**
- Establishment: June 26, 2012
- Representative: Kenichi Kurosaki
- Location: 12F Nomura Real Estate Ginza Building, 6-18-2 Ginza, Chuo-ku, Tokyo
- Business: Providing accounting AI agents such as expense settlement and invoice management

**Vortex**
- Establishment: April 13, 1999
- Representative: Fumihiko Miyazawa, President and CEO
- Location: 22F Iidabashi Grand Bloom, 2-10-2 Fujimi, Chiyoda-ku, Tokyo
- Number of Employees: 743 (As of March 31, 2025)
- Business: Asset formation consulting focused on income properties, composition, sales, brokerage, leasing, and management of income properties.