Acquired "Customer Harassment Countermeasure Promotion Company Certification"
Kansai Business Information Co., Ltd. (KBI) has obtained the "Customer Harassment Countermeasure Promotion Company Certification." This recognition acknowledges the company's efforts to create a safe working environment for employees and maintain high-quality customer support.
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- 📰 Published: June 12, 2026 at 13:00
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Kansai Business Information Co., Ltd. (KBI) (Headquarters: Kita-ku, Osaka; President: Katsuyuki Zouza) announced on May 12, 2026, that it has acquired the "Contact Center Customer Harassment Countermeasure Promotion Company Certification" implemented by the Japan Contact Center Association (CCAJ).
■Background for Acquiring Certification
As a group company of Osaka Gas (Daigas Group), KBI has been operating Osaka Gas's customer service center for 25 years. Leveraging the customer service skills cultivated over many years, we support customers of all ages with a "spirit of hospitality" and our strengths include a top-class security system developed in the lifeline industry.
In recent years, there has been a growing need to address issues of "customer harassment," such as excessive demands and inappropriate behavior, in customer service operations. In response to this situation, our contact center has prioritized the creation of an environment where employees can work with peace of mind and the maintenance of appropriate, high-quality customer service, and has been promoting initiatives to counter customer harassment.
This certification recognizes companies that have established policies and systems for handling customer harassment and have implemented appropriate measures for employee protection. We believe this is a result of our past activities being acknowledged.
■Main Initiatives for Customer Harassment at Our Contact Center
Our contact center implements the following measures regarding customer harassment:
- Formulation and dissemination of basic policies on customer harassment.
- Development of response manuals for employees and implementation of training.
- Establishment of escalation systems and consultation desks.
- Strengthening of care systems to reduce employees' psychological burden.
■Future Outlook
With this certification as an opportunity, we will further strengthen our customer harassment countermeasures and strive to realize a workplace environment where employees can work with peace of mind. Furthermore, by creating a safe and secure workplace for our employees, we aim to provide higher quality services and operate a contact center that satisfies our customers.
■About the Customer Harassment Countermeasure Company Certification
This certification is a system by the Japan Contact Center Association (CCAJ) to certify companies that are taking appropriate measures against customer harassment in their contact centers.
Through cross-company initiatives led by the association, the aim is to promote the sound development of the entire contact center industry, including the creation of a working environment where employees can work with peace of mind and the realization of contact centers that customers can trust.
Japan Contact Center Association (CCAJ)
"Contact Center Customer Harassment Countermeasure Promotion Company Certification System" Homepage
(https://ccaj.or.jp/telemarketing/customer-harassment_cert.html)
■About Kansai Business Information Co., Ltd. (KBI)
Our corporate philosophy is to "contribute to the success of our clients' businesses through problem-solving." We offer services such as "Digital & Online," "Contact Center," "Sales and Administrative Agency," "Sales Promotion," "Education and Training," and "Architecture, Environment, and Survey." Established in 1985 as a group company of Osaka Gas, we have accumulated expertise in both real and digital operations through numerous projects for energy-related companies, including Osaka Gas.
In recent years, we have seen an increase in orders from companies outside the energy sector. We can coordinate and provide a diverse menu of services tailored to the needs of our client companies, offering one-stop solutions for their challenges.
Company Name: Kansai Business Information Co., Ltd. (KBI)
Location: Sumitomo Nakanoshima Building 7F, 3-2-18 Nakanoshima, Kita-ku, Osaka
President: Katsuyuki Zouza
Established: December 1985
Company HP: https://www.kbinfo.co.jp/
Contact Center Service Site: https://www.kbinfo.co.jp/callcenter/index.html
■Background for Acquiring Certification
As a group company of Osaka Gas (Daigas Group), KBI has been operating Osaka Gas's customer service center for 25 years. Leveraging the customer service skills cultivated over many years, we support customers of all ages with a "spirit of hospitality" and our strengths include a top-class security system developed in the lifeline industry.
In recent years, there has been a growing need to address issues of "customer harassment," such as excessive demands and inappropriate behavior, in customer service operations. In response to this situation, our contact center has prioritized the creation of an environment where employees can work with peace of mind and the maintenance of appropriate, high-quality customer service, and has been promoting initiatives to counter customer harassment.
This certification recognizes companies that have established policies and systems for handling customer harassment and have implemented appropriate measures for employee protection. We believe this is a result of our past activities being acknowledged.
■Main Initiatives for Customer Harassment at Our Contact Center
Our contact center implements the following measures regarding customer harassment:
- Formulation and dissemination of basic policies on customer harassment.
- Development of response manuals for employees and implementation of training.
- Establishment of escalation systems and consultation desks.
- Strengthening of care systems to reduce employees' psychological burden.
■Future Outlook
With this certification as an opportunity, we will further strengthen our customer harassment countermeasures and strive to realize a workplace environment where employees can work with peace of mind. Furthermore, by creating a safe and secure workplace for our employees, we aim to provide higher quality services and operate a contact center that satisfies our customers.
■About the Customer Harassment Countermeasure Company Certification
This certification is a system by the Japan Contact Center Association (CCAJ) to certify companies that are taking appropriate measures against customer harassment in their contact centers.
Through cross-company initiatives led by the association, the aim is to promote the sound development of the entire contact center industry, including the creation of a working environment where employees can work with peace of mind and the realization of contact centers that customers can trust.
Japan Contact Center Association (CCAJ)
"Contact Center Customer Harassment Countermeasure Promotion Company Certification System" Homepage
(https://ccaj.or.jp/telemarketing/customer-harassment_cert.html)
■About Kansai Business Information Co., Ltd. (KBI)
Our corporate philosophy is to "contribute to the success of our clients' businesses through problem-solving." We offer services such as "Digital & Online," "Contact Center," "Sales and Administrative Agency," "Sales Promotion," "Education and Training," and "Architecture, Environment, and Survey." Established in 1985 as a group company of Osaka Gas, we have accumulated expertise in both real and digital operations through numerous projects for energy-related companies, including Osaka Gas.
In recent years, we have seen an increase in orders from companies outside the energy sector. We can coordinate and provide a diverse menu of services tailored to the needs of our client companies, offering one-stop solutions for their challenges.
Company Name: Kansai Business Information Co., Ltd. (KBI)
Location: Sumitomo Nakanoshima Building 7F, 3-2-18 Nakanoshima, Kita-ku, Osaka
President: Katsuyuki Zouza
Established: December 1985
Company HP: https://www.kbinfo.co.jp/
Contact Center Service Site: https://www.kbinfo.co.jp/callcenter/index.html
FAQ
What is the Customer Harassment Countermeasure Promotion Company Certification?
It is a system that evaluates and certifies companies for establishing appropriate policies, systems, and employee protection measures against harassment in customer service operations.
Why do companies need to obtain such certification?
It is important for establishing a safe working environment for employees, maintaining high-quality customer service, and fulfilling corporate social responsibility.
What are the benefits for customers of KBI obtaining this certification?
As employees can respond with peace of mind, the likelihood of receiving more attentive and higher quality service increases.