Kawasaki Plaza Wins "2026 GMO Customer Satisfaction Ranking Motorcycle Brand Specialty Stores" First Place

Kawasaki Plaza Network, a Kawasaki motorcycle specialty dealer operated by Kawasaki Motors Japan, Ltd. (Headquarters: Akashi City, Hyogo Prefecture, President: Kenji Saeki), has been awarded first place in the "2026 GMO Customer Satisfaction Ranking Motorcycle Brand Specialty Stores" announced on July 1, 2026, by GMO Research & AI, Inc. (Headquarters: Shibuya-ku, Tokyo).

2026 GMO Customer Satisfaction Ranking Motorcycle Brand Specialty Stores First Place

Overview of the 2026 GMO Customer Satisfaction Ranking Motorcycle Brand Specialty Stores First Place

This survey is a ranking created from a unique perspective by GMO Research & AI, Inc., which has provided market research data and analysis support for many years, utilizing a reliable and proprietary base of survey respondents and diverse research methodologies.

Website Featuring the 2026 GMO Customer Satisfaction Ranking Motorcycle Brand Specialty Stores First Place

https://r-portal.gmo-research.ai/ranking/details/bike-dealer_2026

Survey Organization

GMO Research & AI, Inc.

Survey Method

Online Survey

Number of Survey Respondents

1,373

Minimum Number of Stores

50 or more

Survey Period

February 26, 2026 – March 18, 2026

Survey Target Audience

Gender: Not specified Age: 18-69 years old Region: Nationwide

Conditions

Individuals who have purchased a motorcycle at a motorcycle dealership store within the past 3 years and are aware of the prices.

Number of Companies/Services Surveyed

10

Definition

Motorcycle dealerships that meet all of the following conditions: 1) Sell motorcycles of a specific manufacturer, limited by manufacturer or model. 2) Conduct sales at physical stores and are direct or affiliated stores of the manufacturer. 3) Operate as a chain, not limited to a specific region.

What is Kawasaki Plaza?

Kawasaki Plaza Exterior Image

"Kawasaki Plaza" is a premium space for those who love spending time with their motorcycles.

Motorcycles are displayed with ample space in a relaxed environment. Optimal lighting to check colors and forms, a subtle fragrance, and specially selected music. Everything is designed for you to fully enjoy "Kawasaki" in a comfortable space.

Concept 01 | 5 SENSES A New Space to Enjoy with All Five Senses A showroom with the concept of "a space to be enjoyed with all five senses." Please enjoy a unique world where not only the store design and display style, but also the music, scent, and taste are harmonized.

Showroom to Enjoy with All Five Senses

Concept 02 | SUPPORT Comprehensive Technical Center A comprehensive technical center to ensure customers can enjoy a safe and secure motorcycle life. "Technicians," who know Kawasaki motorcycles inside and out, will respond to various inquiries.

Comprehensive Technical Center

All stores are equipped with Kawasaki's advanced maintenance support systems, such as KMSS (Kawasaki Maintenance Support System).

Details of KMSS can be found here.

Concept 03 | LIFE STYLE Proposal of a Premium Lifestyle From apparel to touring and motorsports, concierges well-versed in Kawasaki will propose the optimal motorcycle lifestyle to customers from various perspectives.

Kawasaki Plaza Apparel Site

https://www3.kawasaki-motors.com/mc/plazastyle/

Abundant Original Apparel

Lifestyle display imagining life with a Kawasaki motorcycle

Kawasaki motorcycle specialty dealers developed in cooperation with Kawasaki Motors Japan, Ltd. and each Plaza management company.

Kawasaki Plaza Official Website https://www3.kawasaki-motors.com/plazanet/

Kawasaki Plaza Store Information

https://www3.kawasaki-motors.com/plazanet/store/

Company Profile

Company Name: Kawasaki Motors Japan, Ltd. Location: 1-1 Kawasaki-cho, Akashi City, Hyogo Prefecture, 673-8666 President: Kenji Saeki Established: December 15, 1953

Kawasaki Motors Japan Official Website URL: https://www.kawasaki-motors.com/ja-jp/

Kawasaki Motors Japan Official SNS Accounts Twitter: https://twitter.com/kawasaki_jpn Facebook: https://www.facebook.com/Kawasaki.Motors.Japan YouTube: https://www.youtube.com/c/Kawasaki_JPN Instagram: https://www.instagram.com/kawasaki_motors_japan/ LINE: https://lin.ee/W4VsNNe