Kanxashi Inc. Launches "Kasu-hara Yojinbo," a Customer Harassment Countermeasure Service Specialized for the Hospitality Industry, Supporting the Establishment of Anti-Customer Harassment Systems!
Kanxashi Inc. will launch "Kasu-hara Yojinbo" on June 1, 2026, a new service specialized in customer harassment (Kasu-hara) countermeasures for the hospitality industry. This service aims to support accommodation facilities struggling with labor shortages by helping them comply with legal reforms regarding Kasu-hara measures, which become mandatory for all companies from October 1, 2026.
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- 📰 Published: May 12, 2026 at 00:30
- 🔍 Collected: May 11, 2026 at 16:02
- 🤖 AI Analyzed: May 11, 2026 at 16:33 (31 min after Collected)
Kanxashi Inc. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and President: Masahide Akiyama; hereinafter "Kanxashi"), which operates "Ryokan/Hotel Tech Business," "HR Tech Business," and "Tourism Tech Business" under the vision of "Make Sustainable Nippon - To be the most needed company for 'Ryokan/Hotels/Local Businesses' and 'Local Governments'," will launch "Kasu-hara Yojinbo" on June 1, 2026. This new service is specialized in customer harassment (hereinafter "Kasu-hara") countermeasures for the hospitality industry, supporting the establishment of anti-Kasu-hara systems.
Measures to be taken by companies towards the legal obligation of Kasu-hara related matters:
Regardless of industry or business type, the number of consultations regarding Kasu-hara is increasing year by year.
In response to this social situation, the revised Act on Promotion of Women's Participation and Advancement in the Workplace last year legally obligates all companies to take employment management measures related to Kasu-hara from October 1, 2026, requiring the following responses:
* **Clarification and dissemination/enlightenment of the employer's policy, etc.**
* Formulate a firm policy for dealing with Kasu-hara. Disseminate the content of Kasu-hara and predetermined response measures.
* **Establishment of a consultation system**
* Predetermine a consultation desk for cases of Kasu-hara and make it known to employees. Ensure that consultation desk staff can respond appropriately.
* **Prompt and appropriate response after the incident**
* Confirm facts, consider victims of Kasu-hara, and implement recurrence prevention measures.
* **Measures to deter Kasu-hara necessary to ensure the effectiveness of the response**
* Establish a system for dealing with particularly malicious cases.
* **Other measures to be taken concurrently**
* Take necessary measures to protect the privacy of employees who consult.
* Stipulate and disseminate to employees that they will not be treated disadvantageously for consulting.
About "Kasu-hara Yojinbo":
"Kasu-hara Yojinbo" provides one-stop support for system establishment, focusing on "deterrence, practical action, regulations, and education" necessary for companies and workplaces in each item obligated by the revision of the Act on Promotion of Women's Participation and Advancement in the Workplace.
Especially in the hospitality industry, staff are constantly required to provide meticulous service during guests' stays, making the impact on their physical and mental health continuous and burdensome. However, in recent years, with chronic labor shortages, it is not easy to secure the time or specialized personnel required for preparation, system establishment, and maintenance for this legal revision.
Kasu-hara Yojinbo will fully support such accommodation facilities.
Service guidance will be provided individually and sequentially to facilities contracted with the Kanxashi series.
In addition, optional services such as "employee training," "cooperation with specialized Kasu-hara lawyers," and "employee recuperation programs" are planned to be offered sequentially.
[Contact for inquiries regarding Kasu-hara Yojinbo]
Kanxashi Inc. Corporate Headquarters, Kasu-hara Yojinbo Section
Tel: 03-6261-7447 (Weekdays 10:00-18:00)
"Kasu-hara Yojinbo" will be operated by Kanxashi as the business entity, utilizing a basic agreement for a solution business with Dial Service Co., Ltd. (hereinafter "Dial Service") as part of its business assets.
* Press release regarding the basic agreement for a solution business concerning Kasu-hara countermeasures with Dial Service Co., Ltd.
https://prtimes.jp/main/html/rd/p/000000059.000040805.html
Kanxashi will continue to develop and provide services that listen to customer feedback and solve problems.
[Kanxashi Inc.]
Head Office: Marumoto Bldg. 3F, 3-2-6 Kanda Jinbocho, Chiyoda-ku, Tokyo
Company Establishment: August 31, 2016
Representative Director and President: Masahide Akiyama
URL: https://www.kanxashi.co.jp/
* 2017-2025: Certified by the Ministry of Economy, Trade and Industry as an IT Introduction Support Business Operator.
Our company is a group company of AirTrip Corp. (TSE Prime 6191).
[Contact for inquiries regarding this release]
Kanxashi Inc.
Contact: Nishimura, Imai, Koyama, Annoura
Email: press@kanxashi.co.jp
Tel: 03-6261-7447 (Weekdays 10:00-18:00)
[Kanxashi Inc. Service Sites by Business]
* Ryokan/Hotel Tech Business
* Kanxashi Cloud: https://www.kanxashi.com/
* Awarded Semi-Grand Prix in the Social Industry Specialized ASP/SaaS category at the ASPIC Award 2022, sponsored by the Ministry of Internal Affairs and Communications.
* Kuchikomi Cloud: https://www.cuticomi.com/
* Awarded DX Contribution in the Social Industry Specialized ASP/SaaS category at the ASPIC Award 2024, sponsored by the Ministry of Internal Affairs and Communications.
Measures to be taken by companies towards the legal obligation of Kasu-hara related matters:
Regardless of industry or business type, the number of consultations regarding Kasu-hara is increasing year by year.
In response to this social situation, the revised Act on Promotion of Women's Participation and Advancement in the Workplace last year legally obligates all companies to take employment management measures related to Kasu-hara from October 1, 2026, requiring the following responses:
* **Clarification and dissemination/enlightenment of the employer's policy, etc.**
* Formulate a firm policy for dealing with Kasu-hara. Disseminate the content of Kasu-hara and predetermined response measures.
* **Establishment of a consultation system**
* Predetermine a consultation desk for cases of Kasu-hara and make it known to employees. Ensure that consultation desk staff can respond appropriately.
* **Prompt and appropriate response after the incident**
* Confirm facts, consider victims of Kasu-hara, and implement recurrence prevention measures.
* **Measures to deter Kasu-hara necessary to ensure the effectiveness of the response**
* Establish a system for dealing with particularly malicious cases.
* **Other measures to be taken concurrently**
* Take necessary measures to protect the privacy of employees who consult.
* Stipulate and disseminate to employees that they will not be treated disadvantageously for consulting.
About "Kasu-hara Yojinbo":
"Kasu-hara Yojinbo" provides one-stop support for system establishment, focusing on "deterrence, practical action, regulations, and education" necessary for companies and workplaces in each item obligated by the revision of the Act on Promotion of Women's Participation and Advancement in the Workplace.
Especially in the hospitality industry, staff are constantly required to provide meticulous service during guests' stays, making the impact on their physical and mental health continuous and burdensome. However, in recent years, with chronic labor shortages, it is not easy to secure the time or specialized personnel required for preparation, system establishment, and maintenance for this legal revision.
Kasu-hara Yojinbo will fully support such accommodation facilities.
Service guidance will be provided individually and sequentially to facilities contracted with the Kanxashi series.
In addition, optional services such as "employee training," "cooperation with specialized Kasu-hara lawyers," and "employee recuperation programs" are planned to be offered sequentially.
[Contact for inquiries regarding Kasu-hara Yojinbo]
Kanxashi Inc. Corporate Headquarters, Kasu-hara Yojinbo Section
Tel: 03-6261-7447 (Weekdays 10:00-18:00)
"Kasu-hara Yojinbo" will be operated by Kanxashi as the business entity, utilizing a basic agreement for a solution business with Dial Service Co., Ltd. (hereinafter "Dial Service") as part of its business assets.
* Press release regarding the basic agreement for a solution business concerning Kasu-hara countermeasures with Dial Service Co., Ltd.
https://prtimes.jp/main/html/rd/p/000000059.000040805.html
Kanxashi will continue to develop and provide services that listen to customer feedback and solve problems.
[Kanxashi Inc.]
Head Office: Marumoto Bldg. 3F, 3-2-6 Kanda Jinbocho, Chiyoda-ku, Tokyo
Company Establishment: August 31, 2016
Representative Director and President: Masahide Akiyama
URL: https://www.kanxashi.co.jp/
* 2017-2025: Certified by the Ministry of Economy, Trade and Industry as an IT Introduction Support Business Operator.
Our company is a group company of AirTrip Corp. (TSE Prime 6191).
[Contact for inquiries regarding this release]
Kanxashi Inc.
Contact: Nishimura, Imai, Koyama, Annoura
Email: press@kanxashi.co.jp
Tel: 03-6261-7447 (Weekdays 10:00-18:00)
[Kanxashi Inc. Service Sites by Business]
* Ryokan/Hotel Tech Business
* Kanxashi Cloud: https://www.kanxashi.com/
* Awarded Semi-Grand Prix in the Social Industry Specialized ASP/SaaS category at the ASPIC Award 2022, sponsored by the Ministry of Internal Affairs and Communications.
* Kuchikomi Cloud: https://www.cuticomi.com/
* Awarded DX Contribution in the Social Industry Specialized ASP/SaaS category at the ASPIC Award 2024, sponsored by the Ministry of Internal Affairs and Communications.