Customer Harassment Countermeasures Symposium: Representatives from Industry, Government, and Academia Gather on Tuesday, April 28, 2026, at the Japan Lawyers Association Building in Kasumigaseki

The General Incorporated Association for Customer Harassment Countermeasures (Location: Chuo-ku, Tokyo; Representative Director: Kiri Kagawa) will hold a Customer Harassment Countermeasures Symposium on Tuesday, April 28, 2026.

Various forms of harassment are occurring recently and have become a social issue. Customer harassment, such as persistent complaints and excessive demands to companies, is one of them. Employee fatigue from dealing with customers, leading to leaves of absence and resignations, along with subsequent labor shortages and wasted resources, contributes to a decline in corporate activities.

In this context, the "Revised Act on Comprehensive Promotion of Labor Policies" is scheduled to be enforced on October 1, 2026. This law makes customer harassment countermeasures a "legal obligation for employers in employment management." With the enforcement of this law, companies will have a duty to implement measures, and violations will be subject to administrative penalties, making countermeasures essential for all businesses.

However, with approximately six months remaining until enforcement, most companies are still unsure of what steps to take. Therefore, to bring together leading figures from industry, government, and academia regarding customer harassment, and to discuss what will change with the October enforcement and what companies should do before then, we have decided to hold a "Customer Harassment Countermeasures Symposium.".

This symposium is an industry-wide event that discusses the forefront of harassment countermeasures from the perspectives of industry, government, and academia, looking ahead to the Revised Act on Comprehensive Promotion of Labor Policies enforced in October 2026. Mr. Hideki Kusakabe, Deputy Director-General of the Consumer Affairs Agency, will be a distinguished guest, and Ms. Kyoko Kishida, Director of the Harassment Prevention Measures Office at the Ministry of Health, Labour and Welfare, will deliver the keynote speech, explaining the purpose of the legal revision and the measures required of companies.

The subsequent panel discussion will feature Professor Masato Hara of Seikei University, who is a leading expert in the legal field of customer harassment and was involved in this legal revision; Mr. Hidekazu Oshita, Director of the Tokyo Chamber of Commerce and Industry; Mr. Yasumori Amano, Advisor to the Japan Confectionery BB Association; and Mr. Hidekazu Yasuhiko from Yamato Transport Co., Ltd. They will discuss industry-specific issues and practical measures. The coordinator will be Ms. Kiri Kagawa, Representative Director of this association.

This will be a valuable opportunity for representatives from the governing authorities and the industrial world to gather and openly discuss measures to be taken before the law comes into effect.

What is the General Incorporated Association for Customer Harassment Countermeasures?

Regarding customer harassment issues, while information exchange and opinion consolidation have been conducted across various industries, including UA Zensen, on the labor side, initiatives on the business side (employer side) have been limited to individual industry organizations, and cross-industry collaboration has not progressed.

This association was established with the belief that cross-industry opinion exchange and countermeasure planning are indispensable for the business side as well. In previous preparatory meetings, numerous industry organizations and companies, including organizations with over 10,000 affiliated companies, have participated, and cross-industry discussions on important practical themes are progressing.

We have also reserved seats for members of the press at this symposium, and we would be grateful if you could cover this event. Please refer to the following pages for details of this symposium and we eagerly await your coverage.

*Please check the following page for information on how to apply for coverage.

[Customer Harassment Countermeasures Symposium: Event Overview]

<Overview>

Date & Time: Tuesday, April 28, 2026 14:30-17:00 (Doors open: 14:00)

Venue: Cleo, 2nd Floor Auditorium, Japan Lawyers Association Building, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013

[Access]

Directly connected from Exit B1-b of Kasumigaseki Station on all Tokyo Metro lines

8-minute walk from Sakuradamon Station on the Tokyo Metro Yurakucho Line

Participation Fee: Free

<Program>

14:00 Doors open/Reception begins

14:30 Opening

[Guest Remarks]

[Keynote Speech]

[Panel Discussion]

17:00 Closing. *Regarding Q&A, the Representative Director will respond from 17:15 (approx. 15 minutes).

<Symposium Speakers> (Tentative)

[Guest Remarks]

Mr. Hideki Kusakabe (Deputy Director-General, Consumer Affairs Agency)

[Keynote Speech]

Ms. Kyoko Kishida (Director, Harassment Prevention Measures Office, Employment Environment and Equal Opportunity Division, Ministry of Health, Labour and Welfare)

[Panel Discussion]

Mr. Masato Hara (Professor, Faculty of Law, Seikei University)

Mr. Hidekazu Oshita (Director and Secretary-General, Tokyo Chamber of Commerce and Industry)

Mr. Yasumori Amano (Advisor, Japan Confectionery BB Association)

Mr. Hidekazu Yasuhiko (Former Head of Customer Service Center, Yamato Transport Co., Ltd.)

[Coordinator]

Kiri Kagawa (Representative Director, General Incorporated Association for Customer Harassment Countermeasures; Attorney)

For coverage, please apply via the QR code or URL below.

*Application Deadline: Thursday, April 23, 17:00

https://forms.gle/LGLrt5X4QLLQ8N6v7

<Association Overview>

Name: General Incorporated Association for Customer Harassment Countermeasures

Location: 2F Ginza Shonan Building, 1-14-10 Ginza, Chuo-ku, Tokyo 104-0061

Contact: 03-6271-0920

Representative Director: Kiri Kagawa (Representative Attorney, Kagawa General Law Office)

HP: https://cchc.jp/

Email: info@cchc.jp

Representative Director Profile:

Representative Director: Kiri Kagawa (Representative Attorney, Kagawa General Law Office)