[Online Medical Examination Survey] 1 in 2 people experience 'dropout' (discontinuation of visits) from in-person appointments. What is 'online medical examination' supported by 80% of those who have experienced it?

"Patient-Centric Clinic" (Location: 1-16-17 Toranomon, Minato-ku, Tokyo, Representative Director: Ryo Shiratsuki) is dedicated to delivering necessary medical care to each patient as a 'Smart Clinic for Your Busy Life.' We provide online medical examinations nationwide, available from the first visit, seven days a week, offering a less burdensome approach to consultations and treatments for busy individuals. In March 2026, we conducted a survey targeting 521 men and women aged 20s to 60s nationwide who have used online medical examinations. We are releasing the results as the latest findings on the actual situation of online medical examinations, and a doctor will provide commentary on the new form of health management brought about by medical DX.

What is Online Medical Examination?

In Japan's medical field, the problem of discontinuation of visits due to 'being too busy with work or childcare to continue attending appointments' has been a long-standing issue. Especially for chronic illnesses or conditions requiring regular prescriptions, hours of waiting time and travel costs can become a 'reason to give up treatment' for patients. Discontinuation of treatment not only leads to worsening symptoms but also significantly reduces daily productivity and quality of life (QOL).

Online medical examination is a new style of consultation that allows you to receive a doctor's diagnosis and prescription from your home or workplace using just a smartphone, and complete the process of receiving medication. It is not merely about convenience but is beginning to establish itself as a 'new medical infrastructure' for completing appropriate treatment. Some clinics, like 'Patient-Centric Clinic,' also handle insurance-based medical care, similar to in-person consultations.

＜Benefits of Online Medical Examination＞

• Elimination of Time and Travel Costs: Reduced waiting and travel times allow for consultations during gaps in your schedule from home or work.

• Prevention of Visit Dropout (Discontinuation of Visits): Lowering the hurdle for consultations helps prevent patients from self-discontinuing treatment due to busyness.

• Avoidance of Secondary Infection Risk: With no contact with other patients, you can receive care with peace of mind during infection outbreaks or when it's difficult to go out.

• Reduction of Psychological Barriers: You can consult in a relaxed environment where your privacy is protected, without worrying about being seen by others.

• Home Delivery of Prescribed Medication: The entire process from consultation to receiving medication can be completed with a smartphone, with medication arriving at your home as early as the next day.

Release Summary

【Reality of Giving Up on Visits】
Approximately 1 in 2 people have experienced 'giving up on visits' due to long waiting times or difficulty coordinating with their work schedule. The 'time cost' of in-person visits is the biggest barrier to continuing treatment, especially for the working generation.

【Burden Reduction through DX】 
About 80% responded that 'online medical examinations are easier to attend than in-person visits.' This highlights how the elimination of travel and waiting times lowers the barrier to seeking medical care amidst busy lives.

【Improvement in Treatment Continuation Rates】
Medical DX, which lowers the hurdles for prescribing and receiving medication, is an effective means of preventing 'visit dropout,' particularly for those with chronic conditions requiring regular prescriptions.

【Investment in Future Health】
Instead of 'waiting until symptoms worsen to seek medical attention,' the focus is shifting towards 'maintaining health...'