JTB Significantly Expands Emergency Support for Overseas Travel

JTB will launch a new service, 'JTB 24-hour Emergency Support Dial,' on April 1, 2026 (Wednesday), providing 24/7 Japanese language support for unforeseen circumstances during overseas travel. This service aims to meet the diversifying needs of individual overseas travelers, offering the same sense of security as package tours even to customers utilizing arranged travel, thereby supporting safer and more comfortable journeys.

**◇Overview of the New Service 'JTB 24-hour Emergency Support Dial'**
Service Start Date: April 1, 2026 (Wednesday) from 12:00 PM Japan time
Target Users: All customers who have purchased overseas arranged travel products through JTB.
Eligible Products: All overseas arranged travel products including overseas flights, overseas hotels, overseas local tours, land cruises, and overseas railways.
Main Service Contents: Consultation and advice for emergencies such as loss/theft of passports/valuables, accidents, and illness.
Supported Language: Japanese
How to Use: Phone (global unified dial), data communication (browser phone).
*Usage instructions will be provided after travel booking and before departure.
*Customers are responsible for phone and communication charges required for calls.
Website: https://www.jtb.co.jp/kaigai/assistance/

In recent years, while the style of individual overseas travel, where customers freely combine flights and hotels, has become widespread, concerns about handling unforeseen circumstances such as passport loss or theft, sudden illness or accidents, and unexpected flight cancellations have also grown. JTB has decided to offer this service with the aim of alleviating these anxieties for customers and enabling them to enjoy their travels with peace of mind, regardless of their travel style.

The 'JTB 24-hour Emergency Support Dial' significantly expands the scope of eligible customers and products compared to conventional services. It will be available to all customers who have purchased arranged travel products from JTB, including not only overseas flights but also overseas hotels and local tours. Furthermore, by integrating conventional country/region-specific phone numbers into a single global unified number and supporting calls via data communication (browser phone), customer convenience will be greatly enhanced.

JTB will continue to support the realization of enriching travel experiences for each and every customer.

**◇Regarding 'JTB Overseas Assistance Service'**
With the launch of this new service, new guidance for 'JTB Overseas Assistance Service' concluded on March 25, 2026 (Wednesday). However, customers who have already been informed will continue to receive service until March 31, 2027 (Tuesday).