About railway operators' initiatives for customer harassment prevention awareness ~Railway operators will jointly display customer harassment prevention awareness posters again this fiscal year!~
Railway operators and associations will sequentially begin displaying awareness posters to prevent customer harassment (Kasuhara) from April 13, 2026. This initiative, following fiscal year 2025, aims to promote Kasuhara countermeasures across the entire railway industry, with participation from various JR companies, the Tokyo Metropolitan Bureau of Transportation, and the Japan Private Railways Association, among others. The posters depict unconscious Kasuhara through karuta illustrations, conveying messages to raise awareness among users. They will be displayed at stations and on digital signage, with a policy of taking a firm stance against Kasuhara.
📋 Article Processing Timeline
- 📰 Published: April 14, 2026 at 00:30
- 🔍 Collected: April 13, 2026 at 16:35
- 🤖 AI Analyzed: April 16, 2026 at 02:05 (57h 29m after Collected)
〇Railway operators and railway associations will jointly implement the display of awareness posters to prevent customer harassment (hereinafter referred to as "Kasuhara") as part of their efforts to tackle customer harassment measures as a unified body.
〇To continue providing safe and high-quality services to customers, we will continue to respond sincerely to customer opinions and requests, while taking a firm stance against Kasuhara.
〇Following fiscal year 2025, the entire railway industry will continue to promote initiatives against Kasuhara.
1. Implementation Period
Sequentially starting from April 13, 2026 (Monday)
2. Participating Operators
JR Hokkaido, JR East, JR Central, JR West, JR Shikoku, JR Kyushu, Tokyo Metropolitan Bureau of Transportation, The Japan Private Railways Association, Tohoku Railway Association, Hokuriku-Shinetsu Railway Association, Kanto Railway Association, Chubu Railway Association, Kansai Railway Association, Chugoku Regional Railway Association, Shikoku Railway Association, Kyushu Railway Association
*Private railway companies will participate via their respective railway associations.
3. Implementation Details
(1) Poster display at stations, etc.
(2) Display of poster images on digital signage
*Implementation details vary by company/bureau.
4. Concept of Awareness Posters
Kasuhara, which can be done unconsciously, is expressed with karuta illustrations, and messages are included to make viewers aware.
Poster image
〇To continue providing safe and high-quality services to customers, we will continue to respond sincerely to customer opinions and requests, while taking a firm stance against Kasuhara.
〇Following fiscal year 2025, the entire railway industry will continue to promote initiatives against Kasuhara.
1. Implementation Period
Sequentially starting from April 13, 2026 (Monday)
2. Participating Operators
JR Hokkaido, JR East, JR Central, JR West, JR Shikoku, JR Kyushu, Tokyo Metropolitan Bureau of Transportation, The Japan Private Railways Association, Tohoku Railway Association, Hokuriku-Shinetsu Railway Association, Kanto Railway Association, Chubu Railway Association, Kansai Railway Association, Chugoku Regional Railway Association, Shikoku Railway Association, Kyushu Railway Association
*Private railway companies will participate via their respective railway associations.
3. Implementation Details
(1) Poster display at stations, etc.
(2) Display of poster images on digital signage
*Implementation details vary by company/bureau.
4. Concept of Awareness Posters
Kasuhara, which can be done unconsciously, is expressed with karuta illustrations, and messages are included to make viewers aware.
Poster image