Introduction of 'One-Touch Meeting TV Sobaniru,' a Video Call Terminal that Connects Hospitalized Patients and Their Families with a Simple 'Door Opening' Operation, to All Paid Private Rooms (81 Rooms) at JR Tokyo General Hospital

JR East Planning, Inc. (hereinafter referred to as "JR East Planning") develops and provides the video call terminal "One-Touch Meeting TV Sobaniru" with the aim of facilitating communication between hospitalized patients and their families and creating an environment where they can recover with greater peace of mind. As of Wednesday, April 15, 2026, this service will be introduced to all 81 paid private rooms at JR Tokyo General Hospital. "One-Touch Meeting TV Sobaniru" is a service that originated from an employee proposal within the JR East Group's idea-based new business creation program "ON1000" (Onsen). It was adopted, developed by JR East Planning, and brought to fruition through a demonstration experiment conducted at JR Tokyo General Hospital. JR East Planning plans to further expand the adoption of this service to medical and welfare facilities nationwide and will actively form partnerships with other companies. 1. Service Overview "One-Touch Meeting TV Sobaniru" is a service that creates an "inpatient environment where patients living apart from their families can live together." It achieves this by lending dedicated service terminals to patients and their families upon admission and maintaining a constant online connection between the hospital room and home. The basic operation is incredibly simple: users just need to "open/close" the "door (Shoji screen)" on the screen with a single touch. This allows anyone to initiate a video call immediately without needing instructions. Official Website: https://sobaniru.com Flow of Use: 2. Purpose of the Service Since the COVID-19 pandemic, online meeting services like video calls have become crucial for connecting hospitalized patients and their families in medical settings where visitation restrictions are often in place. However, many elderly patients and their families struggle with operating these services themselves, which adds a significant burden to nurses on top of their regular duties. This service provides all the necessary equipment and communication infrastructure for online meetings, fully set up by the hospital and lent to patients and their families. With the simple "open the door" operation, patients and their families can see each other's condition, enabling them to spend their hospital stay with peace of mind. The ability for patients to operate the device themselves also helps alleviate the workload for nursing staff. Furthermore, the real-time connection between the patient's room and home increases interactions between medical staff and families, providing a more effective communication channel than phone calls for information exchange. 3. Service Features The service is designed for a wide range of users in medical and welfare settings, including young children, the elderly, and individuals with dementia. Therefore, the core principle has been to ensure that "anyone can understand and use it without assistance from medical staff." Essential features have been carefully selected based on feedback from patients, families, and healthcare professionals. The design incorporates a "Shoji screen" motif, which visually represents the real-time brightness of the connected room (whether it's lit or dark) by changing its color, allowing users to feel a stronger sense of closeness to their families. Basic Operation: "Open/Close" Other Features: * "Lock" * "Call" * "Notification message from facility staff" "Shoji Screen" Effect: An illuminance sensor detects the ambient light in the room and reproduces it in real-time through the Shoji screen's color. This allows for an intuitive understanding of the other room's status, such as whether the light is on or off. 4. Introduction to All Paid Private Rooms (81 Rooms) at JR Tokyo General Hospital The service was first piloted in special private rooms (2 rooms) starting in March 2025. To further enhance the convenience and service quality for paid private rooms, the service will be expanded to all 81 paid private rooms starting Wednesday, April 15, 2026. (The fee for using this service is included in the private room charges.) Eligible Paid Private Rooms: Type A to D (Available only to those who pay the private room fee.) URL: https://www.jreast.co.jp/hospital/nyuin/5.html Furthermore, a sales agency agreement has been established with Paratechno Co., Ltd., a member of the Paramount Bed Group, the leading domestic manufacturer of medical and nursing care beds. By leveraging their nationwide service network, both companies aim to jointly expand the adoption of the service in medical and welfare facilities across the country. [Reference] Paratechno Co., Ltd. Paratechno Co., Ltd., as part of the Paramount Bed Group, Japan's largest domestic provider of medical and nursing care beds, offers various services within hospitals. These services include providing safe and secure care environments through the maintenance of medical and nursing care beds and related products, contributing to improved patient and family satisfaction, and enhancing facility operational efficiency. *At JR Tokyo General Hospital, Paratechno Co., Ltd. serves as the sales agent, and Koyama Shokai Co., Ltd. is responsible for on-site operational management.* About the New Business Creation Program "ON1000" (Onsen) This project was proposed and adopted by an employee within our group's open call new business creation program, "ON1000." "ON1000" is a program that empowers each employee of the JR East Group to bring their future aspirations into commercial reality. It was named "ON1000" with the aspiration to continuously generate numerous new businesses (1,000 ideas, 100 new businesses). URL: http://www.jre-on1000.jp *"SOBANIRU" and the "Sobanil logo" are registered trademarks of JR East Planning, Inc.* *All images are for illustrative purposes.*