Japan Quality Assurance Organization Awards First-Ever ISO/IEC 42001 (AI Management System) Certification to L is B Co., Ltd.

The Japan Quality Assurance Organization (Headquarters: Chiyoda-ku, Tokyo; Chairman: Yuaki Ishii) has certified L is B Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Taro Yokoi) in accordance with the international standard for AI management systems, 'ISO/IEC 42001:2023,' and held a certificate presentation ceremony at its headquarters on June 8, 2026 (Monday). This marks the first certification under ISO/IEC 42001 issued by the organization.

Certified Scope

Provision of AI functions within cloud-based messenger services

Taro Yokoi, President and CEO of L is B Co., Ltd. (right in photo), and Takashi Fukao, Director, Management Systems Division, Japan Quality Assurance Organization

ISO/IEC 42001 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS) within an organization. As attention to AI (Artificial Intelligence) continues to grow, this standard supports organizations in developing, providing, and using AI systems safely and securely, thereby enhancing societal trust.

Japan Quality Assurance Organization's ISO/IEC 42001 Registration Mark

Comments from L is B Co., Ltd.

Purpose and Background for Obtaining ISO Management System Certification

Severe labor shortages in industries such as construction have become a pressing social issue. To address this challenge, L is B is advancing the development of 'direct Assistant,' a field AI function operating on the business chat platform 'direct.' We aim to contribute to improved productivity and operational efficiency through AI applications optimized for on-site operations.

While AI adoption significantly enhances organizational productivity, it also introduces new business risks, such as incorrect operational decisions due to hallucinations (false responses) and unintended leakage of corporate data. Our goal is to provide an environment where customers can confidently and safely utilize AI. This objective is precisely why we decided to pursue certification under the international standard for AI management systems, 'ISO/IEC 42001.'

Since obtaining certification for the Information Security Management System (ISMS: ISO/IEC 27001 and 27017) in 2016, we have continuously strengthened our robust security framework. Building upon this solid ISMS foundation, we have established a governance structure to appropriately manage AI-specific risks.

Moving forward, we will continue striving to deliver safe and reliable AI services by realizing 'Responsible AI.'

Key Considerations During Implementation

We leveraged our existing ISMS (ISO/IEC 27001 and 27017) as a foundation and integrated AI-specific requirements—such as fairness, transparency, and safety—to build a streamlined system that avoids dual management burdens and facilitates easy adoption across operational teams.

Additionally, we created an 'AI Management System Rulebook' that translates complex ISO standards into intuitive, easy-to-understand language for frontline staff. This rulebook defines clear rules and procedures tailored to specific processes, such as 'What to do before using or developing AI' and 'What to uphold during AI use and development.'

Feedback on the JQA Audit

We sincerely appreciate the Japan Quality Assurance Organization for conducting a thorough and professional audit based on deep expertise in AI management systems.

The audit went beyond mere compliance verification, offering practical advice on AI-specific risks and governance from a real-world operational perspective. This has been an immensely valuable learning opportunity for our organization.

We will leverage the insights gained through this audit to continue providing AI services that customers can use with confidence.

【L is B Co., Ltd.】

Founded in 2010 as a company dedicated to supporting operational improvements and digital transformation in field environments. We earnestly address customer challenges, focusing on business innovation and problem-solving, and develop and offer diverse solutions. The business chat 'direct' is widely used by field workers not only for text communication but also for sharing photos and drawing files taken on-site, as well as for emergency notifications. It has been adopted by over 10,000 companies and is expanding across various industries, including construction, infrastructure, facilities, and manufacturing.

Business Chat 'direct'

【Japan Quality Assurance Organization (JQA)】

Established in 1957, JQA is a fair and neutral third-party conformity assessment body consistently supporting the development of Japanese manufacturing and service industries. It is the leading certification body in Japan in terms of total audits conducted for management system standards such as ISO 9001 and ISO 14001 (※). Additionally, as a body supplying national metrological standards to industry, JQA is one of Japan's largest calibration service providers, covering a wide range of fields. Furthermore, as a designated body for domestic and international regulations and certification schemes, JQA provides certification and testing services for electrical safety of electrical products, medical devices, and automotive equipment, JIS mark certification, testing and inspection of construction materials, and evaluation of corporate activities aimed at achieving goals such as carbon neutrality.

※ Based on JQA survey as of March 31, 2026.