Job-Us, Ururu BPO, and Hatch Work Join Japan Customer Success Association as Regular Members

The Japan Customer Success Association (Location: Chuo-ku, Tokyo; Representative Director: Hisanori Yamada; hereafter "the Association") is pleased to announce that Job-Us, Inc., Ururu BPO, Inc., and Hatch Work Co., Ltd. have joined as new regular members.

The Japan Customer Success Association promotes the standardization and social implementation of CS in Japan under the vision of "realizing a society where companies can grow sustainably alongside their customers through customer success." Recently, the Association has been working on issuing the "Customer Success White Paper" to visualize the current state of the industry, and is widely disseminating knowledge on the importance of CS and how to implement it in organizations through podcasts.

Through these practical activities and knowledge sharing among member companies, the Association aims to realize a society where CS is properly evaluated as a professional occupation and Japan's industrial competitiveness is improved.

Comments from New Regular Members (In no particular order)

Job-Us, Inc. Taichi Mabuchi, Representative Director & CEO We are deeply honored to join the Japan Customer Success Association. With our vision of "Realizing a fair and proactive society" and mission of "Implementing 'living' job-based systems in Japan," we provide "Job-Us," a job-based AI that supports the operation of job-based HR starting from JDs (Job Descriptions). Through the Association's activities, we will share knowledge with other members to pursue the true essence of customer success and explore ways to support and generate even greater outcomes.

Ururu BPO, Inc. Masahito Kamano, Division Manager We are very happy to participate in the Japan Customer Success Association. Under the slogan "Never stop thinking for the future," Ururu BPO is tackling the social issue of labor shortages through BPO that merges technology and human power. Based on our experience operating in-house SaaS, we are convinced that on-site operational capabilities determine customer outcomes, and we have continued to provide support that stays close to the field as "Customer Success Business Outsourcing (CSer BPO)." While learning from the advanced knowledge of this Association, we intend to further refine our AI and other technologies and operational know-how to pursue a success model that accelerates customer success as an execution entity, contributing to the development of the entire industry.

Hatch Work Co., Ltd. Fugo Ito, Executive Officer and Head of Corporate Planning Division We are delighted to have joined the Japan Customer Success Association. With the purpose of "Bringing seeds of possibility to society," we have been working on DX in the large market of monthly parking lots. We feel that these efforts are not something we can achieve alone, but are thanks to the help of real estate companies and partners we work with daily. Our services do not stop at system provision; we value accompanying each customer to solve their issues while staying close to the field. Moving forward, we will deepen our knowledge through Association activities and work with industry members to provide better value.

Applications for Regular Membership The Association is currently seeking regular members. Please contact the secretariat via the form below. *Admission is subject to screening. Application form: https://www.jpncsa.org/admission/

List of Regular Members (as of April 2026, in no particular order) Hatch Work Co., Ltd. (New Member), Ururu BPO, Inc. (New Member), Job-Us, Inc. (New Member), Mitsui Sumitomo Insurance Co., Ltd., AI Square Inc., Uzabase, Inc., Zenport Inc., ITANDI, Inc., Home Party Co., Ltd., Funai Consulting Inc., UNIRITA Inc., RightTouch Inc., Scene Live Inc., GIG WORKS ADVALUE Inc., STORES, Inc., PHONE APPLI Inc., Medix Inc., SMAS (Sumitomo Mitsui Auto Service Company, Limited), SALES ROBOTICS Inc., MNTSQ, Ltd., ATOMica, Inc., String Isle LLC, NEC Corporation, SMARTCAMP Co., Ltd., adish co., ltd., Japan Business Systems, Inc., Works Human Intelligence Co., Ltd., SmartHR, Inc., PKSHA Technology Inc., Ricoh IT Solutions Co., Ltd., Gainsight, Inc., kubell Co., Ltd., Cybozu, Inc., Scalebase Inc., Obic Business Consultants Co., Ltd., WingArc1st Inc.