Job-Us, Uluru BPO, and Hatch Work Join the Japan Customer Success Association as Regular Members

The Japan Customer Success Association (Location: Chuo-ku, Tokyo; Representative Director: Hisanori Yamada; hereinafter referred to as 'the Association') is pleased to announce that it has welcomed three new regular members: Job-Us Inc., Uluru BPO Inc., and Hatch Work Co., Ltd.

With the vision of "realizing a society where companies can grow sustainably together with their customers through Customer Success," the Japan Customer Success Association is promoting the standardization and social implementation of CS in Japan. Recently, the Association has been advancing the publication of the "Customer Success White Paper" to visualize the current state of the industry, and widely disseminating the importance of CS and implementation methods within organizations through knowledge sharing via podcasts.

Through such practical activities and knowledge sharing among member companies, the Association aims to realize a society where CS is rightfully evaluated as a profession and Japan's industrial competitiveness is improved.

■ Comments from New Regular Members (In no particular order, titles omitted)

Job-Us Inc.
Taichi Mabuchi, Representative Director and CEO

We are deeply honored to participate in the Japan Customer Success Association.
Under our Vision of "realizing a fair and proactive society" and our Mission of "implementing 'living job-based systems' in Japan," we provide "Job-Us," a job-based AI that supports the operation of job-based human resources starting from JD (Job Descriptions).
Through the Association's activities, we will share knowledge with everyone from various companies, deeply pursue the true essence of Customer Success, and seek the ideal form of support that generates even greater outcomes.

Uluru BPO Inc.
Masato Kamano, Division Manager

We are extremely delighted to participate in the Japan Customer Success Association. Under the slogan "Never stop thinking for the future," Uluru BPO is tackling the social issue of labor shortage through BPO that fuses technology and human power.
From our experience in operating our own SaaS, we are convinced that the operational capability in the field determines the customer's results, and we have continued to provide close support as an "outsource for Customer Success operations (CSer BPO)." While learning from the advanced knowledge of everyone in this Association, we intend to further refine our practical know-how with technologies like AI, pursue a success model that accelerates customer success as an executing body, and contribute to the development of the entire industry.

Hatch Work Co., Ltd.
Fugo Ito, Executive Officer and General Manager of Corporate Planning Division

We are very pleased to have been able to participate in the Japan Customer Success Association. Under our purpose of "Providing eggs of possibility to society," our company has been working on DX in the large market of monthly parking lots. We feel that such initiatives cannot be realized by us alone, but are thanks to the support of the real estate companies and partner companies we work with daily. The services our company provides are not limited to system provision; we have valued running alongside them, staying close to the field, to solve each issue. Going forward, we will deepen our knowledge through activities in the Association and lead this to providing better value together with everyone in the industry.

■ About Applying for Regular Membership

The Association is accepting applications for regular members. Please contact the secretariat using the form below.
*There is a screening process for admission.

Application Form: https://www.jpncsa.org/admission/

■ List of Regular Members (In no particular order, as of April 2026)

Hatch Work Co., Ltd. (New Member)
Uluru BPO Inc. (New Member)
Job-Us Inc. (New Member)
Mitsui Sumitomo Insurance Co., Ltd.
AI Square, Inc.
Uzabase, Inc.
Zenport Inc.
ITANDI, Inc.
Home Party Co., Ltd.
Funai Consulting Incorporated
UNIRITA Inc.
RightTouch Inc.
Scene Live Co.,Ltd.
Gig Works Advalue Inc.
STORES, Inc.
PHONE APPLI INC.
Medix, Inc.
SMAS (Sumitomo Mitsui Auto Service Company, Limited)
SALES ROBOTICS Inc.
MNTSQ, Ltd.
ATOMica Inc.
String Isle LLC
NEC Corporation
Smartcamp Co., Ltd.
adish Co., Ltd.
Japan Business Systems, Inc.
Works Human Intelligence Co., Ltd.
SmartHR, Inc.
PKSHA Technology Inc.
Ricoh IT Solutions Co., Ltd.
Gainsight, Inc.
kubell Co., Ltd.
Cybozu, Inc.
Scalebase Inc.
OBIC BUSINESS CONSULTANTS CO., LTD.
WingArc1st Inc.