Zenport, UZABASE, and AI Square Join the Japan Customer Success Association as Regular Members

The Japan Customer Success Association (Location: Chuo-ku, Tokyo; Representative Director: Hisanori Yamada; hereinafter referred to as 'the Association') is pleased to announce that it has welcomed three new regular members: Zenport Inc., UZABASE Inc., and AI Square Inc.

The Japan Customer Success Association operates under the vision of "realizing a society where companies can grow sustainably alongside their customers through Customer Success." The Association promotes activities aimed at the standardization and implementation support of CS in Japan. As part of its recent activities, it formulated and published the "CS BPO Guidelines," Japan's first specific set of guidelines for the success of CS BPO. Furthermore, it hosted its first "Outcome Identification Workshop for CS," a workshop designed to verbalize customer outcomes using objective frameworks. By providing a common foundation of thought to verbalize and identify "customer outcomes" using objective frameworks such as logic models, regardless of the industry, the Association will accelerate the development of an environment where CS is rightfully evaluated as a specialized profession.

The Association will continue to contribute to the further development of the Customer Success industry in Japan through these practical activities.

■ Comments from New Regular Members (In no particular order, titles omitted)
Zenport Inc.
Representative Director, Fumiyuki Ota

I am truly delighted to have become a member of the Japan Customer Success Association.

The global supply chain that we deal with is a domain involving complex coordination among many stakeholders across countries and companies. Therefore, the role of Customer Success—defining the "true success" that lies beyond digitalization and accompanying deployment across organizations—is extremely crucial.

With this participation, I sincerely look forward to interacting with various leading companies across industries and working on the standardization and advancement of CS. Through the thorough practice of "down-to-earth, convincing success" that stays close to the frontline, and the pursuit of "results from a company-wide perspective" from a management standpoint, we intend to contribute to enhancing the presence of the entire industry.

UZABASE Inc.
Head of Customer Success Division and Head of Speeda Startup Lab, Shun Sakai

I am very pleased to be able to join the Japan Customer Success Association. Under the mission "Change the world with economic information," UZABASE provides platforms such as the economic information platform "Speeda."

We believe that the essence of Customer Success lies precisely in the process where customers utilize data for decision-making and link it to results. Thus, we have been working to accompany our customers in embedding information utilization and generating outcomes.

With the evolution of generative AI, the way customers utilize information is undergoing major changes, and the value provided by Customer Success must also evolve. Together with everyone at the Association, we will explore what CS should look like in this period of transformation and contribute to its development.

AI Square Inc.
Representative Director, Tomohiko Hori

Thank you for the opportunity to join the Japan Customer Success Association.

Since its founding in 2015, AI Square has provided services and supported DX at customer touchpoints, including contact centers, based on technology acquired through the R&D of natural language processing AI. Our activities rooted in the frontline are our defining characteristic and the axis of the value we provide.

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