NEC Receives ServiceNow AI Pacesetter Innovation Award
NEC was named one of four global winners of ServiceNow's AI Pacesetter Innovation Awards, representing the sole Japanese recipient for optimizing its HR operations using AI agents and generative AI.
📋 Article Processing Timeline
- 📰 Published: June 5, 2026 at 20:00
- 🔍 Collected: June 5, 2026 at 11:23
- 🤖 AI Analyzed: June 6, 2026 at 18:13 (30h 49m after Collected)
NEC has received the AI Pacesetter Innovation Award from ServiceNow. Serving as the only winner from Japan out of four globally selected companies in 2026, NEC was recognized for automating HR inquiry handling and knowledge base creation. By deploying AI agents and generative AI across its 100,000-employee group, NEC improved its self-resolution rate by 92%, reduced annual inquiry hours by 10,000, and cut maintenance costs for knowledge articles by 50%. This project was driven under direct CEO oversight to establish reliable AI governance, control user permissions, and ensure accurate responses. Built upon NEC's BluStellar value creation model, the initiative showcases their client-zero strategy to validate advanced technologies internally before delivering IT asset and vulnerability management solutions to customers.
FAQ
What award did NEC receive?
NEC received the "AI Pacesetter Innovation Awards" from ServiceNow.
What was the theme of NEC's award-winning initiative?
Automating HR inquiries using AI agents and generating knowledge bases automatically using generative AI.
What quantitative results were achieved through this initiative?
Self-resolution rate improved by approximately 92%, annual inquiry response time was cut by about 10,000 hours, and knowledge maintenance costs fell by about 50%.
How many companies globally were selected for this award in FY2026?
Four companies were selected globally, with NEC being the only recipient from Japan.
What is the name of NEC's value creation model mentioned in the release?
It is called "BluStellar".