Star Systems Releases New 'CenterEye' Adapter Linking AI Speech Recognition 'AmiVoice Communication Suite' with 'NiCE CXone' for Contact Centers
Star Systems launched a new adapter for CenterEye, directly integrating Advanced Media's AmiVoice with NICE's NiCE CXone. This streamlines contact center operations with real-time transcription.
📋 Article Processing Timeline
- 📰 Published: April 9, 2026 at 20:00
- 🔍 Collected: April 9, 2026 at 11:30
- 🤖 AI Analyzed: April 18, 2026 at 20:28 (224h 57m after Collected)
NICE Japan Ltd. (Headquarters: Minato-ku, Tokyo; President: Olivier Jiollet, hereinafter 'NiCE'), one of the world's leading providers of AI-powered Customer Experience (CX) platforms, has announced that Star Systems Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Victor Shvetsky, hereinafter 'Star Systems'), a provider of contact center consulting and maintenance services, has developed and launched a new integration solution.
This solution is a dedicated adapter within Star Systems' contact center solution 'CenterEye'. It seamlessly integrates the AI speech recognition solution 'AmiVoice Communication Suite' provided by Advanced Media, Inc. (Headquarters: Toshima-ku, Tokyo; Representative Director and President: Kiyoyuki Suzuki, hereinafter 'Advanced Media') with 'NiCE CXone', an enterprise AI platform for improving customer experience provided by NiCE. This integration simplifies deployment, improves operational efficiency, and further enhances customer experience in contact centers.
By utilizing this dedicated adapter, direct linkage between 'AmiVoice Communication Suite' and 'NiCE CXone' is possible. Functions that support business efficiency, service quality improvement, and Customer Experience (CX) enhancement—such as real-time text conversion of calls, operator support during calls, automated after-call work (ACW), and visualization of service quality across all calls—can be implemented without complex system development.
[Background and Overview]
In the contact center industry, improving customer experience (CX) through Digital Transformation (DX) and improving operational efficiency to resolve labor shortages have become critical challenges.
The new dedicated adapter for 'CenterEye' newly offered by Star Systems directly links 'AmiVoice Communication Suite', the AI speech recognition solution with the No. 1 market share in Japan*, and 'NiCE CXone', the CCaaS (Contact Center as a Service) with the top global market share. This minimizes the complex system development previously required, allowing for the rapid construction of an advanced voice utilization environment.
[Main Features of the Dedicated Adapter]
High-precision real-time integration:
Smoothly transfers voice streams from 'NiCE CXone' to 'AmiVoice Communication Suite', converting call content into text in real-time with high-precision voice recognition.
Reduction of Operational Costs:
Reduces operators' After Call Work (ACW). Functions of 'AmiVoice Communication Suite', such as the automatic display of knowledge based on call content, can be directly utilized within 'NiCE CXone'.
This solution is a dedicated adapter within Star Systems' contact center solution 'CenterEye'. It seamlessly integrates the AI speech recognition solution 'AmiVoice Communication Suite' provided by Advanced Media, Inc. (Headquarters: Toshima-ku, Tokyo; Representative Director and President: Kiyoyuki Suzuki, hereinafter 'Advanced Media') with 'NiCE CXone', an enterprise AI platform for improving customer experience provided by NiCE. This integration simplifies deployment, improves operational efficiency, and further enhances customer experience in contact centers.
By utilizing this dedicated adapter, direct linkage between 'AmiVoice Communication Suite' and 'NiCE CXone' is possible. Functions that support business efficiency, service quality improvement, and Customer Experience (CX) enhancement—such as real-time text conversion of calls, operator support during calls, automated after-call work (ACW), and visualization of service quality across all calls—can be implemented without complex system development.
[Background and Overview]
In the contact center industry, improving customer experience (CX) through Digital Transformation (DX) and improving operational efficiency to resolve labor shortages have become critical challenges.
The new dedicated adapter for 'CenterEye' newly offered by Star Systems directly links 'AmiVoice Communication Suite', the AI speech recognition solution with the No. 1 market share in Japan*, and 'NiCE CXone', the CCaaS (Contact Center as a Service) with the top global market share. This minimizes the complex system development previously required, allowing for the rapid construction of an advanced voice utilization environment.
[Main Features of the Dedicated Adapter]
High-precision real-time integration:
Smoothly transfers voice streams from 'NiCE CXone' to 'AmiVoice Communication Suite', converting call content into text in real-time with high-precision voice recognition.
Reduction of Operational Costs:
Reduces operators' After Call Work (ACW). Functions of 'AmiVoice Communication Suite', such as the automatic display of knowledge based on call content, can be directly utilized within 'NiCE CXone'.