A.T. Kearney Partners with ServiceNow to Accelerate Enterprise Transformation with Agentic AI
A.T. Kearney, Inc. (Global Brand Name: KEARNEY) has announced a partnership with ServiceNow, the AI platform for business transformation, to help clients generate enterprise-scale value using agentic AI. This partnership combines KEARNEY's strategic insights and process re-engineering expertise with the ServiceNow AI platform to accelerate digital transformation and deliver tangible business impact.
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- 📰 Published: May 15, 2026 at 20:00
- 🔍 Collected: May 15, 2026 at 11:32
- 🤖 AI Analyzed: May 15, 2026 at 12:48 (1h 16m after Collected)
A.T. Kearney, Inc. (Japan office: Minato-ku, Tokyo; Japan Representative: Takefumi Harigaya) announced that its global headquarters (Global Brand Name: KEARNEY) has entered into a partnership with ServiceNow, the AI platform for business transformation, to support the creation of enterprise-scale value using agentic AI.
This partnership combines KEARNEY's strategic insights and process re-engineering expertise with the ServiceNow AI platform to help client companies accelerate their digital transformation, improve operational efficiency, and achieve tangible business impact with speed and scale.
In this partnership, KEARNEY will support clients' business process transformation on the ServiceNow AI platform, integrating fragmented workflows across sales, operations, and service domains. The collaboration between the two companies will create value in the following three areas:
- **Operational Excellence:** Faster exception handling and reduction of service leakage.
- **Workflow Optimization:** Increased process speed and enhanced cross-departmental transparency.
- **End-to-End Impact:** Real-time process orchestration through AI and workflow automation.
**Comment from Ravi Asrani, Group Vice President, Global Partnerships & Channels at ServiceNow:**
"This is a truly exciting moment. By combining KEARNEY's strategic leadership in the AI space with ServiceNow's AI, data, and workflow platform, we will deliver transformation from strategy to execution, accelerating the realization of scaled outcomes through intelligence, data integration, and seamless workflows."
This partnership demonstrates both companies' commitment to achieving AI-led transformation through Business Process Re-engineering (BPR.ai). By integrating KEARNEY's strategic consulting expertise with the ServiceNow AI platform, it will generate substantial business results. Going beyond the implementation of individual AI tools, it will reimagine end-to-end processes and realize a truly digital workforce, thereby redefining the very way companies operate.
**Comment from Ben T. Smith IV, Partner and Chairman of the Digital & Analytics Practice at KEARNEY:**
"Our clients are at an inflection point where AI is fundamentally changing the basis of competition. KEARNEY’s role is to translate that change into practical, tangible, and scalable results. Through deep collaboration with key platforms and strategic venture investments, we are focused on delivering real impact. We are thrilled to work with ServiceNow to help our clients move beyond concepts and pilots to embed AI in a way that delivers measurable business outcomes."
**Comment from Kentaro Taki, Senior Partner at the Japan Office:**
"With the rise of generative AI, companies are now forced to 'redefine their operating models' beyond mere efficiency improvements. This partnership with ServiceNow fuses KEARNEY's cultivated strategic insights with one of the world's leading workflow platforms. We position AI not just as a tool, but as the heart that connects corporate decision-making and execution. Through this partnership, we will strongly support our clients in unlocking the true value of technology and achieving sustainable growth and business transformation with overwhelming speed."
In a recent client engagement, this approach transformed an IT organization into an agentic AI-first operating model. It drove the redesign of the IT target operating model, reduced supplier costs, and built a co-investment innovation model with partners, resulting in an annual operating cost reduction of over 30% and accelerating the deployment of agentic AI and digital employees across all IT services.
Through BPR.ai, KEARNEY leads enterprise-scale transformation for its clients, transforming the speed, transparency, and value creation of operations across the entire business. It achieves not just the automation of tasks, but the transformation of business management itself.
This partnership combines KEARNEY's strategic insights and process re-engineering expertise with the ServiceNow AI platform to help client companies accelerate their digital transformation, improve operational efficiency, and achieve tangible business impact with speed and scale.
In this partnership, KEARNEY will support clients' business process transformation on the ServiceNow AI platform, integrating fragmented workflows across sales, operations, and service domains. The collaboration between the two companies will create value in the following three areas:
- **Operational Excellence:** Faster exception handling and reduction of service leakage.
- **Workflow Optimization:** Increased process speed and enhanced cross-departmental transparency.
- **End-to-End Impact:** Real-time process orchestration through AI and workflow automation.
**Comment from Ravi Asrani, Group Vice President, Global Partnerships & Channels at ServiceNow:**
"This is a truly exciting moment. By combining KEARNEY's strategic leadership in the AI space with ServiceNow's AI, data, and workflow platform, we will deliver transformation from strategy to execution, accelerating the realization of scaled outcomes through intelligence, data integration, and seamless workflows."
This partnership demonstrates both companies' commitment to achieving AI-led transformation through Business Process Re-engineering (BPR.ai). By integrating KEARNEY's strategic consulting expertise with the ServiceNow AI platform, it will generate substantial business results. Going beyond the implementation of individual AI tools, it will reimagine end-to-end processes and realize a truly digital workforce, thereby redefining the very way companies operate.
**Comment from Ben T. Smith IV, Partner and Chairman of the Digital & Analytics Practice at KEARNEY:**
"Our clients are at an inflection point where AI is fundamentally changing the basis of competition. KEARNEY’s role is to translate that change into practical, tangible, and scalable results. Through deep collaboration with key platforms and strategic venture investments, we are focused on delivering real impact. We are thrilled to work with ServiceNow to help our clients move beyond concepts and pilots to embed AI in a way that delivers measurable business outcomes."
**Comment from Kentaro Taki, Senior Partner at the Japan Office:**
"With the rise of generative AI, companies are now forced to 'redefine their operating models' beyond mere efficiency improvements. This partnership with ServiceNow fuses KEARNEY's cultivated strategic insights with one of the world's leading workflow platforms. We position AI not just as a tool, but as the heart that connects corporate decision-making and execution. Through this partnership, we will strongly support our clients in unlocking the true value of technology and achieving sustainable growth and business transformation with overwhelming speed."
In a recent client engagement, this approach transformed an IT organization into an agentic AI-first operating model. It drove the redesign of the IT target operating model, reduced supplier costs, and built a co-investment innovation model with partners, resulting in an annual operating cost reduction of over 30% and accelerating the deployment of agentic AI and digital employees across all IT services.
Through BPR.ai, KEARNEY leads enterprise-scale transformation for its clients, transforming the speed, transparency, and value creation of operations across the entire business. It achieves not just the automation of tasks, but the transformation of business management itself.