JI Accident & Fire Insurance Wins Overall No. 1 in 2026 Oricon Customer Satisfaction® Survey for 'Overseas Travel Insurance' for Second Consecutive Year
JI Accident & Fire Insurance Co., Ltd. has been awarded the overall No. 1 position for the second consecutive year in the 2026 Oricon Customer Satisfaction® Survey for 'Overseas Travel Insurance.' The company is enhancing its efforts to improve customer satisfaction through convenient online procedures and AI-powered insurance claim payment services.
📋 Article Processing Timeline
- 📰 Published: May 2, 2026 at 00:00
- 🔍 Collected: May 1, 2026 at 15:32
- 🤖 AI Analyzed: May 1, 2026 at 15:46 (14 min after Collected)
JI Accident & Fire Insurance Co., Ltd. (Headquarters: 1-8-10 Harumi, Chuo-ku, Tokyo; Representative Director and President: Kazuhiko Kaneko) has been awarded the overall No. 1 position for the second consecutive year in the "2026 Oricon Customer Satisfaction® Survey 'Overseas Travel Insurance'" announced by Oricon Co., Ltd. (Headquarters: 6-8-10 Roppongi, Minato-ku, Tokyo; Representative Director and President: Hisashi Koike; hereinafter "Oricon"), following its success in 2025. Furthermore, the company received top evaluations in two evaluation categories: "Application Procedures" and "Received Amount/Payment Speed," and also recorded the highest value among surveyed insurance companies for "Re-use Intention," demonstrating high overall satisfaction.
This survey was conducted based on evaluations from 2,174 individuals (1,177 in the 2026 survey, 997 in the 2025 survey) who had purchased overseas travel insurance from one of the 13 insurance companies offering it and had actually received insurance payments.
**Initiatives to Improve Customer Satisfaction**
Since launching "t@biho" (risk-segmented specific procedure overseas travel insurance) in 2012, our company has provided highly convenient services that allow customers to complete application procedures, contract changes, and even some compensation item claims online.
In 2022, reflecting "customer feedback" and requests from insurance agencies handling overseas travel insurance, we launched "ATTEND," a product with expanded coverage for various compensation items.
Currently, we are expanding the following services to provide products that can be joined and used with greater peace of mind and less stress:
* "Ji Japan Direct," which allows one-tap contact via our dedicated app or LINE official account in case of an accident abroad.
* "Suitcase Damage Insurance Automatic Payment Service," which enables same-day insurance payment through AI image analysis for suitcase damage accidents.
* "Social Login Function," which allows registration of policyholder information and login to My Page via LINE.
* "ONLINE Doctor," which allows online consultation with Japanese doctors.
**Overview of "t@biho"**
Since its launch in 2012, "t@biho" has been loved by many customers due to its reasonable price, achievable only because it is web-exclusive, its flexibility to change insurance amounts and select compensation items, and its industry-leading level of comprehensive coverage (as of April 2026, according to our company's research).
Currently, in addition to "t@biho," we have added "t@biho Prime," which further expands coverage and services, and "t@biho Cancel," which offers cancellation fee coverage as a standalone item, to our product lineup, continuously evolving to allow customers to freely choose products that suit their needs.
**Overview of "ATTEND"**
"ATTEND" is our company's premium product for overseas travel insurance, designed to meet the needs of customers and insurance agencies. It digitizes procedures that were traditionally paper-based, expands coverage, and addresses various risks during overseas travel through the "Overseas Travel Comprehensive Expenses" package.
Furthermore, in the event of trouble abroad, we offer the industry's only "Local Dispatch Service" (available in 26 overseas cities where Ji Desks are located, in case of specified insurance accidents), supporting safer overseas travel (as of April 2026, according to our company's research).
**About JI Accident & Fire Insurance Co., Ltd.**
In our mid-term management plan, we have set our vision for 2028 as "realizing 'Always by your side for travel and home' as a Value Innovator in travel and fire insurance." We will expand customer touchpoints in 'travel' and 'home,' understand our customers, continuously refine our existing "strengths" without complacency, and continue to challenge ourselves to create new "value" for our customers. Centered on digital technology, we will strive to further enhance services and provide new services and solutions that allow customers to feel "value," working as a company to achieve a sustainable society through our insurance business.
**[2026 Oricon Customer Satisfaction® Survey Overseas Travel Insurance Survey Overview]**
* Survey Organizer: Oricon ME Inc.
* Survey Method: Internet survey
* Respondents: 2,174 people (2026 survey: 1,177 people, 2025 survey: 997 people)
* Number of Companies (Services) Surveyed: 13
* Survey Period: 2025/12/12～2025/12/22, 2025/01/07～2025/01/24
* Survey Target: Gender: Not specified, Age: 18-84 years old, Region: Nationwide
* Conditions: Individuals meeting all of the following conditions:
1) After May 2023
This survey was conducted based on evaluations from 2,174 individuals (1,177 in the 2026 survey, 997 in the 2025 survey) who had purchased overseas travel insurance from one of the 13 insurance companies offering it and had actually received insurance payments.
**Initiatives to Improve Customer Satisfaction**
Since launching "t@biho" (risk-segmented specific procedure overseas travel insurance) in 2012, our company has provided highly convenient services that allow customers to complete application procedures, contract changes, and even some compensation item claims online.
In 2022, reflecting "customer feedback" and requests from insurance agencies handling overseas travel insurance, we launched "ATTEND," a product with expanded coverage for various compensation items.
Currently, we are expanding the following services to provide products that can be joined and used with greater peace of mind and less stress:
* "Ji Japan Direct," which allows one-tap contact via our dedicated app or LINE official account in case of an accident abroad.
* "Suitcase Damage Insurance Automatic Payment Service," which enables same-day insurance payment through AI image analysis for suitcase damage accidents.
* "Social Login Function," which allows registration of policyholder information and login to My Page via LINE.
* "ONLINE Doctor," which allows online consultation with Japanese doctors.
**Overview of "t@biho"**
Since its launch in 2012, "t@biho" has been loved by many customers due to its reasonable price, achievable only because it is web-exclusive, its flexibility to change insurance amounts and select compensation items, and its industry-leading level of comprehensive coverage (as of April 2026, according to our company's research).
Currently, in addition to "t@biho," we have added "t@biho Prime," which further expands coverage and services, and "t@biho Cancel," which offers cancellation fee coverage as a standalone item, to our product lineup, continuously evolving to allow customers to freely choose products that suit their needs.
**Overview of "ATTEND"**
"ATTEND" is our company's premium product for overseas travel insurance, designed to meet the needs of customers and insurance agencies. It digitizes procedures that were traditionally paper-based, expands coverage, and addresses various risks during overseas travel through the "Overseas Travel Comprehensive Expenses" package.
Furthermore, in the event of trouble abroad, we offer the industry's only "Local Dispatch Service" (available in 26 overseas cities where Ji Desks are located, in case of specified insurance accidents), supporting safer overseas travel (as of April 2026, according to our company's research).
**About JI Accident & Fire Insurance Co., Ltd.**
In our mid-term management plan, we have set our vision for 2028 as "realizing 'Always by your side for travel and home' as a Value Innovator in travel and fire insurance." We will expand customer touchpoints in 'travel' and 'home,' understand our customers, continuously refine our existing "strengths" without complacency, and continue to challenge ourselves to create new "value" for our customers. Centered on digital technology, we will strive to further enhance services and provide new services and solutions that allow customers to feel "value," working as a company to achieve a sustainable society through our insurance business.
**[2026 Oricon Customer Satisfaction® Survey Overseas Travel Insurance Survey Overview]**
* Survey Organizer: Oricon ME Inc.
* Survey Method: Internet survey
* Respondents: 2,174 people (2026 survey: 1,177 people, 2025 survey: 997 people)
* Number of Companies (Services) Surveyed: 13
* Survey Period: 2025/12/12～2025/12/22, 2025/01/07～2025/01/24
* Survey Target: Gender: Not specified, Age: 18-84 years old, Region: Nationwide
* Conditions: Individuals meeting all of the following conditions:
1) After May 2023