AI-Powered Chatbot Launched on Corporate Website — Resolving Customer Inquiries 24/7 via the Shortest Route

Purpose of the Renewal

JID had previously operated a "scenario-based" chatbot that guided users through preset answer choices. In response to customer feedback expressing desires to "get answers immediately without having to search for specific pages" and "consult freely in their own words," JID has now adopted an AI-powered chatbot system.

Key Features of the AI Chatbot

1. Natural Language Conversation
   Unlike the previous selection-based system, users can now type questions in everyday language, and the AI understands the context to provide the most appropriate answers.

2. Instant Responses, 24 Hours a Day, 365 Days a Year
   Customer questions are resolved on the spot at any time, even at night or on holidays.

3. Improved Handling of Complex Inquiries
   Backed by extensive training data, the system delivers highly accurate responses covering a wide range of topics, from service details to frequently asked questions (FAQs).

4. Continuous Learning and Improvement
   The AI continues to learn with each interaction, improving response accuracy day by day.

JID Moving Forward — Hand in Hand with All Stakeholders

Going forward, JID will progressively expand the scope of the AI chatbot's capabilities, striving to enhance convenience so that all stakeholders can comfortably use JID's rental guarantee services.

Even as digitalization accelerates across society, JID continues to cherish "the warmth of human connection." As a partner supporting homes and daily lives, we will pursue further evolution by blending technology with genuine care.

Japan Rental Guarantee Co., Ltd. (JID) is committed to ensuring that everyone, without discrimination, can live in housing with peace of mind...