Pet & Family Insurance Reduces Annual Work Hours by 2,800 with New Core System

IT service company JBCC Corporation (Head office: Chuo-ku, Tokyo; President and CEO: Seiji Toujou; hereinafter JBCC) has revamped the core system that supports the general insurance operations of Pet & Family General Insurance Co., Ltd. (Head office: Taito-ku, Tokyo; President and CEO: Junjiro Ishii; hereinafter Pet & Family General Insurance), which began full-scale operation in August 2023. Approximately two and a half years after the new system's launch, business reforms, including reviewing business flows, have resulted in a reduction of 2,800 business hours annually as of 2026. Furthermore, the core system revamp continues to function as a foundation supporting the company's business growth, as demonstrated by the additional implementation and release of a pet insurance function accessible from the PayPay app in about four months. Pet & Family General Insurance is a pet insurance specialist company within the T&D Insurance Group. Originating from Japan's first pet insurance company, it transitioned from a small-amount, short-term insurer to a general insurance company in 2019. With this business progression, compliance with the general insurance accounting standards set by the Financial Services Agency and strengthening security and compliance to financial institution levels became urgent tasks. The company undertook the core system renewal to support the reliability of the entire group. JBCC progressively revamped the large-scale core system, which covers all processes of general insurance operations, by integrating 15 subsystems and 336 functions using its proprietary agile development method, "JB Agile," which utilizes low-code tools. Furthermore, JBCC provided integrated support from the design of infrastructure that meets the security and compliance requirements of a financial institution to security operations, achieving both stable operation and governance. In conjunction with the new system's operation, Pet & Family General Insurance promoted a company-wide review of business flows, such as eliminating redundant confirmation tasks and automating routine tasks using RPA, leading to a reduction of 2,800 business hours annually. This has created an environment where employees can focus on high-value-added tasks, such as considering new services and initiatives utilizing data and AI. In the future, with the new system at its core, both companies plan to continuously promote initiatives for IT utilization and the creation of new value in line with business strategy, combining the use of AI, data, and the cloud. JBCC's website "Customer Case Studies" features interview articles and videos with customers. ・Case Study: https://www.jbcc.co.jp/casestudy/solution/dev/petfamilyins.html ・Case Study Video ■ Effects of the new system導入 at Pet & Family General Insurance 1. Compliance with general insurance accounting standards, achieving high-level security and compliance of a financial institution. ・Integrated and revamped 15 subsystems and 336 functions. Rebuilt as a core system supporting the entire general insurance operation. ・Supported the construction and operation of infrastructure and security environments with minimal customer impact. ・Achieved high-level governance and stable operation required of a financial institution by providing integrated support for core system construction and operation. 2. Promoted business improvement based on the new system. Eliminated dependency on individuals, achieving significant reduction in business hours. ・Integrated scattered Excel (VBA) and Access files into the new system, eliminating dependency on individuals. ・Promoted the elimination of redundant confirmation tasks and automation of routine tasks company-wide, reducing annual business hours by 2,800. ・Business paperlessness advanced work style reform, leading to improved employee motivation and work quality. 3. Solidifying 'defense' to move to 'offense' in IT strategy. Promoting new service development and AI utilization. ・Realized the implementation of the "Koredake Pet" function, available from the PayPay app, in about 4 months, contributing to the acquisition of a new customer base. ・Achieved centralized management of information on a per-customer basis through subsystem integration, enabling data-driven decision-making. ・From fiscal year 2026, will accelerate initiatives to create new value centered on AI, data, and the cloud. *Company names, product names, and service names mentioned in this press release are registered trademarks or trademarks of their respective companies. ■ About Pet & Family General Insurance Co., Ltd. https://www.petfamilyins.co.jp/ As a general insurance company and a member of the T&D Insurance Group*1, we provide insurance products that allow pets and their families to spend every day with peace of mind. Our flagship product, the pet insurance "Genki Number Wan Slim," is recommended by 91% of veterinarians*2 and is highly evaluated for its generous coverage and appropriate premiums. *1 An insurance group under T&D Holdings, Inc., which includes Taiyo Life, Daido Life, and T&D Financial Life. *2 Evaluation of "Genki Number Wan Slim" by 100 veterinarians (survey by TYL, September 2024). ■ About JBCC Corporation https://www.jbcc.co.jp/ An IT service company that realizes corporate DX. Specializing in cloud and security services compatible with multi-cloud environments and ultra-high-speed development of core systems, we accompany customers from conception to implementation and on-site establishment of transformations, utilizing the latest technologies such as AI. JBCC Corporation is a business company of JBCC Holdings Inc. (Head office: Chuo-ku, Tokyo; President and CEO: Seiji Toujou). *Company names, product names, and service names mentioned in this press release are registered trademarks or trademarks of their respective companies. ● For media inquiries: JBCC Holdings Inc. Public Relations Hasegawa/Yanagisawa Tel: 03-6262-3233 E-mail: jb_info@jbcc.co.jp ● For customer inquiries: JBCC Corporation SI Division Urabe E-mail: mktg@jbcc.co.jp