Generative AI "Internal AI Procedure Navigator" Expanded to All Domestic Branches
Japan Digital Design and MUFG Bank have expanded the rollout of their generative AI-powered internal procedure search system to approximately 20,000 users, including all domestic branches, starting March 10, 2026.
📋 Article Processing Timeline
- 📰 Published: April 1, 2026 at 00:04
- 🔍 Collected: April 1, 2026 at 01:06 (1h 2m after Published)
- 🤖 AI Analyzed: April 22, 2026 at 08:47 (511h 40m after Collected)
Japan Digital Design, Inc. (Representative Director and CEO: Rempei Iwata, hereafter JDD) has expanded the user base of the "AI Internal Procedure Navigator" (formerly: Procedure Search Support System)—an internal procedure search support system utilizing generative AI provided to employees of MUFG Bank, Ltd. (Member of the Board of Directors, President & CEO: Junichi Hanzawa, hereafter MUFG Bank)—starting March 10, 2026. Along with this, the scope of targeted procedures has also been expanded to generally cover operations related to domestic branches.
As a result, the scope of use has been expanded from the previous scale of approximately 7,000 employees to approximately 20,000 employees, including all domestic branches, thereby supporting the efficiency of searching and confirming internal procedures over a much broader area.
## Background
A vast amount of internal procedures exist for each business task, and in order for the person in charge to quickly reach the necessary information, it is essential to streamline the daily, repetitive search and confirmation work. To address these challenges, JDD has been providing the "AI Internal Procedure Navigator," which offers an interactive search experience using generative AI, on a trial basis since July 2025. After reflecting on user feedback obtained through operations during this period and confirming the maintenance of accuracy, stable operation, and improved convenience, we have arrived at this large-scale deployment.
## *Overview of "AI Internal Procedure Navigator"
The "AI Internal Procedure Navigator" generates answers in a chat format via generative AI while simultaneously displaying the cited procedure documents. This system is an interactive tool specialized in supporting internal procedure searches. By using it in combination with existing search methods, users can reach accurate procedural information in a shorter time, contributing to the acceleration of practical business operations, including the verification of foundational documents.
## Overview of User Base Expansion
This system expanded its user base starting March 10, 2026, opening up usage primarily to domestic branches. Previously, it was provided to a limited target audience of about 7,000 people, but with this expansion, it is now available to approximately 20,000 bank employees.
## Overview of Targeted Procedure Expansion
In addition to the expansion of users, the range of procedures that users can refer to has generally been broadened to cover procedures related to operations handled at domestic branches. This expands the scope of business operations that can be supported by searches far beyond previous capabilities. It allows for cross-sectional searching of vast and complexly distributed procedures, and because users can ask questions as if they were asking the person next to them, it contributes to the efficiency of domestic branch operations.
## Future Outlook
We plan to continue expanding the user base sequentially, with the aim of providing it to all bank employees by the end of fiscal 2026. While continuously incorporating usage status and feedback obtained from users, we will proceed with UI/UX improvements that are easy to use, while maintaining and improving answer accuracy and strengthening stable operations. Furthermore, moving beyond just strengthening existing functions, we will advance initiatives eyeing the business use of AI agents and the future realization of AGI. We envision expanding its use as a partner that smoothly advances daily operations, not just by supporting procedure searches, but also by linking with customer information and external systems, and supporting the execution of subsequent tasks.
## Regarding Recruitment
Our company is recruiting personnel involved in AI and consulting. If you are interested in our company, please visit our recruitment page or contact our recruitment representative.
▼ Click here to apply for a casual interview
(URL link)
As a result, the scope of use has been expanded from the previous scale of approximately 7,000 employees to approximately 20,000 employees, including all domestic branches, thereby supporting the efficiency of searching and confirming internal procedures over a much broader area.
## Background
A vast amount of internal procedures exist for each business task, and in order for the person in charge to quickly reach the necessary information, it is essential to streamline the daily, repetitive search and confirmation work. To address these challenges, JDD has been providing the "AI Internal Procedure Navigator," which offers an interactive search experience using generative AI, on a trial basis since July 2025. After reflecting on user feedback obtained through operations during this period and confirming the maintenance of accuracy, stable operation, and improved convenience, we have arrived at this large-scale deployment.
## *Overview of "AI Internal Procedure Navigator"
The "AI Internal Procedure Navigator" generates answers in a chat format via generative AI while simultaneously displaying the cited procedure documents. This system is an interactive tool specialized in supporting internal procedure searches. By using it in combination with existing search methods, users can reach accurate procedural information in a shorter time, contributing to the acceleration of practical business operations, including the verification of foundational documents.
## Overview of User Base Expansion
This system expanded its user base starting March 10, 2026, opening up usage primarily to domestic branches. Previously, it was provided to a limited target audience of about 7,000 people, but with this expansion, it is now available to approximately 20,000 bank employees.
## Overview of Targeted Procedure Expansion
In addition to the expansion of users, the range of procedures that users can refer to has generally been broadened to cover procedures related to operations handled at domestic branches. This expands the scope of business operations that can be supported by searches far beyond previous capabilities. It allows for cross-sectional searching of vast and complexly distributed procedures, and because users can ask questions as if they were asking the person next to them, it contributes to the efficiency of domestic branch operations.
## Future Outlook
We plan to continue expanding the user base sequentially, with the aim of providing it to all bank employees by the end of fiscal 2026. While continuously incorporating usage status and feedback obtained from users, we will proceed with UI/UX improvements that are easy to use, while maintaining and improving answer accuracy and strengthening stable operations. Furthermore, moving beyond just strengthening existing functions, we will advance initiatives eyeing the business use of AI agents and the future realization of AGI. We envision expanding its use as a partner that smoothly advances daily operations, not just by supporting procedure searches, but also by linking with customer information and external systems, and supporting the execution of subsequent tasks.
## Regarding Recruitment
Our company is recruiting personnel involved in AI and consulting. If you are interested in our company, please visit our recruitment page or contact our recruitment representative.
▼ Click here to apply for a casual interview
(URL link)