JAPAN AI Launches 'JAPAN AI KNOWLEDGE' to Drive Autonomous Knowledge Management and Customer Support
Key facts
- JAPAN AI Launches 'JAPAN AI KNOWLEDGE' to Drive Autonomous Knowledge Management and Customer Support
- JAPAN AI has upgraded its 'JAPAN AI CS' solution to 'JAPAN AI KNOWLEDGE,' which automates knowledge management and customer support. Featuring 10 new AI agents, it supports everything from data accumulation to FAQ generation.
- Source: PR Times
- Date: June 4, 2026
Direct answer
JAPAN AI has upgraded its 'JAPAN AI CS' solution to 'JAPAN AI KNOWLEDGE,' which automates knowledge management and customer support. Featuring 10 new AI agents, it supports everything from data accumulation to FAQ generation.
- Citation
- JAPAN AI Launches 'JAPAN AI KNOWLEDGE' to Drive Autonomous Knowledge Management and Customer Support (June 4, 2026), PR Times
- Source
- PR Times
- Date
- June 4, 2026
JAPAN AI has upgraded its 'JAPAN AI CS' solution to 'JAPAN AI KNOWLEDGE,' which automates knowledge management and customer support. Featuring 10 new AI agents, it supports everything from data accumulation to FAQ generation.
📋 Article Processing Timeline
- 📰 Published: June 4, 2026 at 21:30
- 🔍 Collected: June 4, 2026 at 12:51
- 🤖 AI Analyzed: June 4, 2026 at 12:54 (3 min after Collected)
Ten new AI agents have been added, significantly improving the efficiency of accumulating and managing internal knowledge and operational data.
Background of the Service Expansion
Many companies face challenges with fragmented manuals, FAQs, and inquiry histories, leading to difficulty in finding information and the 'personalization' of support workflows. In customer support, inconsistency and high training costs are significant risks, making the creation of systems to continuously accumulate and utilize knowledge critical.
About JAPAN AI KNOWLEDGE
This solution centrally manages internal knowledge and operational data, allowing AI to perform cross-functional searches and automatically generate response drafts. It creates a mechanism where knowledge is accumulated as an asset with every interaction, such as by generating FAQ updates from support logs.
10 New AI Agents
[Inquiry Support Group]
1. CS Inquiry Triage AGENT: Structures and prioritizes emails.
2. Knowledge Advice AGENT: Generates advice to support operator decisions.
3. AI Answer Generation AGENT: Automatically drafts customer response emails.
[Knowledge Accumulation & Maintenance Group]
4. FAQ Creation AGENT: Automates FAQ generation.
5. Internal Knowledge Creation AGENT: Structures and saves interaction histories.
6. Manual Assistance & Update Proposal AGENT: Reduces labor for manual creation/updates.
7. Help Article Creation & Update Proposal AGENT: Automates help article maintenance.
[Knowledge Analysis & Improvement Group]
8. Daily/Weekly Reports: Manages utilization via dashboards.
9. VOC Analysis: Collects and analyzes 'Voice of Customer' (VOC).
10. Search Query Gap Analysis AGENT: Automatically detects missing FAQs.
Future Outlook
Starting with the customer support domain, the company aims to expand this as a company-wide knowledge management and utilization platform, covering departments like sales, HR, accounting, and development.
FAQ
What can be achieved with JAPAN AI KNOWLEDGE?
It enables centralized accumulation and management of internal knowledge and business data, AI-powered search and automatic generation of evidence-based response suggestions, and support for updating FAQs and manuals, thereby improving the efficiency and quality of inquiry responses.
How many new AI agents have been added?
A total of 10 new AI agents have been added across the categories of inquiry response, knowledge accumulation and organization, and analysis and improvement.
What problems does JAPAN AI KNOWLEDGE solve?
It addresses issues such as scattered and individualized knowledge leading to 'information not being found' and 'inconsistent response quality,' promoting the assetization and efficient utilization of knowledge.
What channels are supported?
It is possible to import emails and inquiry data from sources such as CSV, Gmail, and Outlook.
What are the future prospects?
We are expanding functionality to support knowledge management across various departments including sales, HR, finance, and development, aiming to create a company-wide knowledge utilization platform.