JAL Digital Publishes DX Consulting Case Study for Niigata Airport Building
JAL Digital has published a case study on May 26, 2026, highlighting its IT/DX consulting work for Niigata Airport Building. The project focused on transitioning from expertise-dependent operational processes to an optimized, whole-enterprise approach.
📋 Article Processing Timeline
- 📰 Published: May 26, 2026 at 20:27
- 🔍 Collected: May 26, 2026 at 12:01
- 🤖 AI Analyzed: May 26, 2026 at 12:12 (10 min after Collected)
JAL Digital Co., Ltd. (HQ: Minato-ku, Tokyo; President: Keisuke Suzuki) released an interview article on May 26, 2026, detailing the implementation of its IT/DX consulting services for Niigata Airport Building Co., Ltd. (HQ: Niigata City, Niigata; President: Takahiro Oseki).
Project Summary:
Addressing Generational Transitions and Data Integration Barriers
Niigata Airport Building faced an urgent need to move away from operational processes heavily dependent on the individual experience of veteran employees, with a generational shift imminent. They selected JAL Digital as their partner to support their transformation, citing their deep knowledge of the unique operational environment of airports, as well as their proposed vision and execution capabilities.
Shifting to Holistic Optimization and Small Starts
Under JAL Digital's expert facilitation, the company transitioned from department-specific meetings to company-wide collaborative sessions. This shift allowed them to adopt a holistic perspective, ensuring data alignment, including accounting integration, while initiating improvements through a 'small start' approach.
Synergy and Evolution
The synergy between young digital-native employees and the overarching perspectives of veteran staff is creating tangible improvements. Moving forward, the company intends to reallocate the time saved through these improvements into higher-value activities, further evolving as the gateway to Niigata.
About JAL Digital's IT/DX Consulting:
As the digital core of the JAL Group, the company leverages years of expertise in flight and airport operations to support business process reviews, digitization, and broader DX initiatives. Their consulting philosophy emphasizes listening to the 'voices of the field,' proposing solutions from the client's perspective, and providing hands-on partnership from conceptualization to operation.
Project Summary:
Addressing Generational Transitions and Data Integration Barriers
Niigata Airport Building faced an urgent need to move away from operational processes heavily dependent on the individual experience of veteran employees, with a generational shift imminent. They selected JAL Digital as their partner to support their transformation, citing their deep knowledge of the unique operational environment of airports, as well as their proposed vision and execution capabilities.
Shifting to Holistic Optimization and Small Starts
Under JAL Digital's expert facilitation, the company transitioned from department-specific meetings to company-wide collaborative sessions. This shift allowed them to adopt a holistic perspective, ensuring data alignment, including accounting integration, while initiating improvements through a 'small start' approach.
Synergy and Evolution
The synergy between young digital-native employees and the overarching perspectives of veteran staff is creating tangible improvements. Moving forward, the company intends to reallocate the time saved through these improvements into higher-value activities, further evolving as the gateway to Niigata.
About JAL Digital's IT/DX Consulting:
As the digital core of the JAL Group, the company leverages years of expertise in flight and airport operations to support business process reviews, digitization, and broader DX initiatives. Their consulting philosophy emphasizes listening to the 'voices of the field,' proposing solutions from the client's perspective, and providing hands-on partnership from conceptualization to operation.
FAQ
JALデジタルが新潟空港ビルディングのDXを支援した背景は何ですか？
数年後に控える従業員の世代交代を見据え、ベテラン社員の経験に依存した属人的な業務進行からの脱却と、業務全体の変革が急務となっていたためです。
JALデジタルのIT/DXコンサルティングの特徴は何ですか？
JALグループで培った航空・空港業務ノウハウを活かし、現場の声（本質的な悩み）を丁寧にヒアリングした上で、導入から運営まで伴走するパートナーシップを重視しています。
今回の取り組みによりどのような成果が得られましたか？
全部署合同の打ち合わせを通じた全体最適の視点の獲得と、スモールスタートによる着実な業務改善、若手とベテランの知見融合による相乗効果が生まれ始めています。
JALデジタルとはどのような会社ですか？
日本航空のデジタルテクノロジー本部とJALインフォテックが統合し、2025年4月1日に始動したJALグループのデジタル中核会社です。
新潟空港ビルディングの役割は何ですか？
日本海側の拠点空港として、旅客・貨物ターミナルビルを運営し、安全で快適な空港空間の提供や地域経済の活性化に取り組んでいます。