Dialogue AI Platform "IVRy" Surpasses 100 Million Total Calls

IVRy Inc. (Headquarters: Minato-ku, Tokyo; CEO: Ryoga Konishi; hereinafter "the company") announces that its dialogue AI platform "IVRy" has surpassed 100 million total inbound and outbound calls as of June 2026. Additionally, as of the end of April 2026, the cumulative number of IVRy accounts has exceeded 60,000, resulting in an estimated reduction of approximately 8.33 million hours (※1) in call-handling labor that would otherwise have required human agents.

※1: Estimated time savings calculated as total call volume × 5 minutes

Background Behind Surpassing 100 Million Total Calls

In 2026, rapid advancements in generative AI accelerated the shift in business AI adoption from "consideration" to "implementation." Amid this transformative period, IVRy has intensified its focus on modernizing "telephone" communication—the critical "last mile" in customer engagement.

Responding to this societal need, IVRy has evolved its product into a comprehensive "dialogue AI platform" that simultaneously enables automation of phone operations and transforms conversational data into strategic business assets. Building on features like VoC analysis and visualization of call data via "IVRy Data Hub" and the AI-native contact center infrastructure provided by "IVRy AI Contact Center," IVRy recently launched "IVRy AI Chat," extending its proprietary voice AI technology into the text domain. Preparing for full-scale rollout in autumn 2026, the platform unifies knowledge across phone and chat channels, enabling cross-channel conversation data asset management. This has allowed IVRy to meet complex operational requirements across clients ranging from small and medium enterprises to large corporations and contact center service providers.

Guided by its mission to "deliver the best technology to every person and business," IVRy has continuously and rapidly evolved its product in line with societal needs and technological progress. As a result, total call volume has doubled in just about one year since the previous milestone of 50 million calls announced in June 2025, while the cumulative number of accounts has grown approximately 1.7-fold from 35,000 to over 60,000. This achievement marks the significant milestone of 100 million total calls.

Recent Initiatives Toward Maximizing Customer Value

In 2026, IVRy continues to accelerate value enhancement across multiple fronts, including large-scale funding for infrastructure strengthening, expansion into the contact center domain, integration with external systems, hosting its own corporate conference, and enterprise-wide deployments. Key recent initiatives include:

Funding and Achievements: Secured JPY 4.5 billion in debt financing from three major banks

IVRy secured funding from Sumitomo Mitsui Banking Corporation, Mizuho Bank, and Mitsubishi UFJ Bank, bringing its total funding to JPY 15.11 billion. The company also announced its second consecutive year ranking No. 1 in the number of corporate clients using automated dialogue systems, along with the expansion and renovation of its headquarters office.

New Services: Launch of "IVRy AI Contact Center" and "IVRy AI Chat"

Continuing product expansion with the launch of "IVRy AI Contact Center," an AI-native contact center solution, and "IVRy AI Chat," which unifies knowledge across phone and chat channels.

Strengthened Partnerships and System Integrations

Expanded partnerships including integration with cloud-based CTI platform "CT-e1/SaaS," a business matching agreement with JMS, integration with accommodation reservation system "TL-Lincoln," and immediate reservation integration with takeaway order management system "Takeeats."

New Client Deployments (partial list; titles omitted)

IVRy has been deployed across numerous organizations including Mebius Pharmaceutical, Panasonic, Hankan Beauty (all 599 "PLAGE" salons), IA (30 "Autobacs" franchise stores), Honda Mobilityland (Suzuka Circuit), Tokyu Shakutaku Management, four group companies under Keisei Electric Bus Holdings, and IDOM (all 215 "Gulliver" retail locations). (※2)

※2: Store counts listed are accurate as of the press release issuance date and may change in the future.

Comment from Ryoga Konishi, CEO of IVRy Inc.

"We are honored to reach this major milestone of 100 million total calls together with all IVRy users. I extend our deepest gratitude to every partner who has chosen IVRy as a key part of their business operations.

As AI adoption enters the implementation phase, the telephone—the 'last mile' of customer interaction—remains a vital touchpoint where Voice of Customer (VoC), including unspoken truths, can be captured. We are evolving beyond simple automation of phone operations into a 'dialogue AI platform' that transforms unstructured data, often a black box, into actionable strategic assets. Today, we have established a robust platform enabling even the most complex enterprise challenges to be addressed with cutting-edge AI in an accessible way.

The creation of 8.33 million hours is just one milestone. By transforming the nature of work through technology and empowering everyone to unleash their creativity, we aim to realize our vision: 'Work is Fun.' Going forward, we will continue to evolve at a pace beyond expectations, serving as a core infrastructure driving digital transformation across all industries."

Corporate Press Page URL: https://ivry.jp/pr/j17iz91li/

Dialogue AI Platform "IVRy": https://ivry.jp/enterprise/top/

IVRy deploys AI that operates 24/7 to automate and standardize phone responses, simultaneously improving both operational efficiency and customer experience.

The platform automatically transcribes, summarizes, and analyzes calls, enabling FAQ generation, intent classification, KPI monitoring, and metric tracking. It integrates seamlessly with Salesforce and other SFA/CRM systems and major data warehouses, transforming hard-to-use unstructured data into strategic business assets.

Powered by proprietary "Hallucination Zero" technology that prevents misinformation, IVRy ensures reliability in automated operations. It supports hybrid workflows combining automated calls with human agent handoffs, enabling continuous operational improvement and data-driven decision-making based on call data.

IVRy is adopted horizontally across enterprises of all sizes and industries—from large corporations to SMEs—currently serving over 60,000 accounts across all 47 prefectures and more than 98 industries, with over 100 million total calls handled.

※: Measured against 99 mid-level categories under Japan Standard Industrial Classification (Reiwa 5), as of end of May 2026

Company Overview: IVRy Inc.

Company Name: IVRy Inc.

Representative: CEO Ryoga Konishi

Founded: March 2019

Address: 10F, Sumitomo Realty Tokyo Mita Garden Tower, 3-5-19 Mita, Minato-ku, Tokyo 108-0073

Phone: 050-3204-4610

Website: https://ivry.jp/company/