JCB, SMFG, transcosmos, BELLSYSTEM24, and Boost Capital Announced as Additional Speakers for IVRy's 'Voice to Value 2026 Summer'

IVRy Inc. (Headquarters: Minato-ku, Tokyo; Representative Director/CEO: Ryoga Okunishi; hereinafter 'the Company'), provider of the conversational AI platform 'IVRy', is pleased to announce additional speakers for the conference 'Voice to Value 2026 Summer: The Current State of Enterprise and AI - Real-World Operations Leading to Management Solutions', themed around 'The Current State and Reality of AI Implementation'.

URL: https://ivry.jp/lp-article/cf/voice-to-value-2026-summer/

The utilization of AI by Japanese companies is transitioning from the 'consideration' stage to the 'implementation' stage. While the spread of generative AI tools is accelerating, the reality is that many companies still face challenges in terms of establishing them in frontline operations.

Amidst the evolution of AI and its practical use, and as the nature of communication between companies and customers changes, the telephone is said to be the communication tool that can be called the 'last mile'. Although it is a highly frequent means of contact with customers for Japanese companies, digitalization and the utilization of dialogue data as VoC (Voice of Customer) have not sufficiently progressed. There are many cases where customers' true feelings, which cannot be captured by conventional surveys, and the behavioral background hidden in dialogue data, are not fully utilized for management and operational improvements.

In response to these challenges, the Company is developing business in the areas of automating telephone operations utilizing AI and VoC (Voice of Customer) analysis, which applies dialogue data to management decisions. We believe that achieving the two aspects of streamlining customer touchpoints through AI telephony and transforming dialogue data into management assets at a practical level is the key to connecting frontline operations with management.

'Voice to Value 2026 Summer' will be held on Thursday, June 25, 2026, at Hotel Chinzanso Tokyo, with the aim of sharing practical examples of AI implementation and VoC utilization across industries, helping participants to formulate their company's next steps.

Event Overview
Event Name: Voice to Value 2026 Summer - The Current State of Enterprise and AI: Real-World Operations Leading to Management Solutions
Organizer: IVRy Inc.
Date and Time: Thursday, June 25, 2026, 14:00 - 18:20 (Registration opens at 13:30, Networking reception from 18:30)
Format: Offline and recorded distribution planned
Venue: Hotel Chinzanso Tokyo (2-10-8 Sekiguchi, Bunkyo-ku, Tokyo 112-8680)
Participation Fee: Free
Capacity: 300 offline participants, 500 for recorded distribution *A lottery will be held if capacity is exceeded.
How to Participate: Please apply via the entry form.
Official Website: https://ivry.jp/lp-article/cf/voice-to-value-2026-summer/

Additional Speakers (in no particular order)

Takehiko Fukuyama
General Manager, Systems Division, JCB Co., Ltd.
After joining JCB in 1995, he experienced sales in the Accounting and Kyushu Sales Departments, and was seconded to the Merchant Business Department (Osaka) and Japan Card Network. From 2006, he participated in the core system renewal project in the Systems Division. From 2009, he was responsible for business supervision, network strategy, and business reform in the Merchant Business Supervision Division, leading a wide range of areas including product development/management, RPA/Agile development (business owner), and response to cashless systems. Currently, as the person in charge of Data & AI in the Systems Division, he oversees company-wide data utilization and the promotion of generative AI strategies.

Yosuke Terasawa
Deputy General Manager, Strategy Group, System Planning Department, Systems Division, JCB Co., Ltd.
After joining JCB in 2007, he was seconded to Japan Card Network, and after sales experience in the Kyushu Sales Department, he held positions in the Mobile Value Payment Department and Human Resources Department. He has extensive experience ranging from business promotion to corporate functions. Currently, aiming to create value by fusing knowledge and experience in the financial domain with technology, he is responsible for internal generative AI and data utilization in general, formulating and promoting company-wide utilization strategies.

Kazunaga Okada
Deputy Manager, Middle Group, Communication Promotion Department, JCB Co., Ltd.
After working at Bals Corporation (Francfranc), he joined JCB in 1995. He has accumulated experience in diverse areas including the Member Services Department, Merchant Operations Department, Strategic Sales Department, Product & Service Promotion Department, and Card Administration Department. Since October 2017, he has been in charge of the call center for merchants, promoting the introduction of FAQ sites, manned chat, and web form inquiry channels utilizing Salesforce (SFDC), as well as the construction of knowledge bases for communicators. He is currently in charge of handling the introduction of 'IVRy' to each call center.

Hiroo Isowa
Senior Managing Executive Officer, Group CDIO, Sumitomo Mitsui Financial Group, Inc.
After joining the bank in 1990, he engaged in corporate business, legal affairs, corporate planning, and human resources, before establishing the Retail Marketing Department and IT Strategy Office (at the time) as General Manager.