IVRy to Host 'Voice to Value 2026 Summer' Conference on 'The Current State and Reality of AI Implementation'
IVRy will host the 'Voice to Value 2026 Summer' conference on June 25, 2026, at Hotel Chinzanso Tokyo, focusing on the current state and reality of AI implementation. The event aims to share cross-industry examples to address challenges in AI adoption and the importance of leveraging conversational data as a management asset for Japanese companies.
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- 📰 Published: April 28, 2026 at 22:01
- 🔍 Collected: April 28, 2026 at 13:31
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IVRy Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director/CEO: Ryoga Okunishi; hereinafter referred to as 'the Company'), which provides the conversational voice AI SaaS 'IVRy,' is pleased to announce that it will hold the conference 'Voice to Value 2026 Summer - The Current State of Companies and AI: Realities from the Field Leading to Management's 'Answers' -' on Thursday, June 25, 2026, at Hotel Chinzanso Tokyo, under the theme of 'The Current State and Reality of AI Implementation'.
URL: https://ivry.jp/lp-article/cf/voice-to-value-2026-summer/
AI adoption by Japanese companies is transitioning from the 'consideration' phase to the 'implementation' phase. While the spread of generative AI tools is accelerating, many companies still face challenges in terms of their integration into daily operations.
In the evolution of AI and its practical use, as the nature of communication between companies and customers evolves, telephone is said to be the 'last mile' communication method. Despite being a frequently used means of customer contact for Japanese companies, digitalization and the utilization of conversational data as VoC have not progressed sufficiently. There are many cases where genuine customer feedback that cannot be captured by conventional surveys, and the background of behaviors hidden in conversational data, are not fully utilized for management and business improvement.
To address these issues, the Company operates in the fields of automating phone operations using AI and analyzing VoC (Voice of Customer) data for management decisions. We believe that achieving customer contact efficiency through AI phone and transforming conversational data into a management asset, both at a practical level, are key to connecting the field and management.
'Voice to Value 2026 Summer' will be held on Thursday, June 25, 2026, at Hotel Chinzanso Tokyo, aiming to share practical examples of AI implementation and VoC utilization across industries, thereby helping participants concretize their next steps.
### Event Overview
- Event Name: Voice to Value 2026 Summer - The Current State of Companies and AI: Realities from the Field Leading to Management's 'Answers' -
- Organizer: IVRy Co., Ltd.
- Date & Time: Thursday, June 25, 2026, 14:00-18:20 (Reception opens 13:30, Social gathering from 18:30)
- Format: Offline, recorded distribution planned
- Venue: Hotel Chinzanso Tokyo (2-10-8 Sekiguchi, Bunkyo-ku, Tokyo 112-8680, Japan)
- Participation Fee: Free
- Capacity: 300 for offline participation, 500 for recorded distribution *If capacity is exceeded, a lottery will be held.
- How to Apply: Please apply via the entry form.
- Official Website: https://ivry.jp/lp-article/cf/voice-to-value-2026-summer/
### Speakers (in no particular order)
- Mr. Tsutomu Hamano, Chief Digital Technology Officer, Starbucks Coffee Japan K.K.
After graduating from university, he worked at an information magazine publishing company before joining a major software development company in 1993. He became responsible for departments overseeing online marketing and digital marketing. From 2014, he served as Marketing and Communications Manager at a foreign-affiliated life insurance company. From February 2017, he became Head of Digital Strategy at Starbucks Coffee Japan, and after serving as Chief Digital and Transformation Officer concurrently with Head of Digital Strategy from October 2023, he assumed his current position in November 2024.
- Mr. Yuki Kamiya, Senior Executive Officer COO, iOLE Co., Ltd.
After working at a major foreign consulting firm and GREE, he joined Skylark in 2013. He established a data analysis team, promoting customer understanding by combining structured data such as POS with unstructured data such as customer voices, based on annual data from 70 million visitors. He led menu development and marketing ROI improvement, contributing to a 20 billion JPY increase in sales. He then founded Renocis in 2016 after PKSHA Technology, developing CX solutions such as mobile CRM integrating various customer data and AI-based customer service modeling. After serving as CEO of EmberPoint in 2020, he assumed the COO position at iOLE in 2025. He drives business growth with his AI, data, and DX expertise cultivated in the retail and food service sectors.
- Mr. Koji Okutani, Co-CEO and Representative Director, Customer Time Inc.; COCO (Chief Omni-Channel Officer), Oisix ra daichi Inc.
He joined Ryohin Keikaku in 1997. After retail experience, he was seconded to a trading company and stationed in Germany. He developed and successfully launched the classic product 'Foot-shaped Right-Angle Socks'. In 2010, he became Head of the Web Business Division and produced 'MUJI passport'.
In October 2015, he joined Oisix Co., Ltd. (at the time).
URL: https://ivry.jp/lp-article/cf/voice-to-value-2026-summer/
AI adoption by Japanese companies is transitioning from the 'consideration' phase to the 'implementation' phase. While the spread of generative AI tools is accelerating, many companies still face challenges in terms of their integration into daily operations.
In the evolution of AI and its practical use, as the nature of communication between companies and customers evolves, telephone is said to be the 'last mile' communication method. Despite being a frequently used means of customer contact for Japanese companies, digitalization and the utilization of conversational data as VoC have not progressed sufficiently. There are many cases where genuine customer feedback that cannot be captured by conventional surveys, and the background of behaviors hidden in conversational data, are not fully utilized for management and business improvement.
To address these issues, the Company operates in the fields of automating phone operations using AI and analyzing VoC (Voice of Customer) data for management decisions. We believe that achieving customer contact efficiency through AI phone and transforming conversational data into a management asset, both at a practical level, are key to connecting the field and management.
'Voice to Value 2026 Summer' will be held on Thursday, June 25, 2026, at Hotel Chinzanso Tokyo, aiming to share practical examples of AI implementation and VoC utilization across industries, thereby helping participants concretize their next steps.
### Event Overview
- Event Name: Voice to Value 2026 Summer - The Current State of Companies and AI: Realities from the Field Leading to Management's 'Answers' -
- Organizer: IVRy Co., Ltd.
- Date & Time: Thursday, June 25, 2026, 14:00-18:20 (Reception opens 13:30, Social gathering from 18:30)
- Format: Offline, recorded distribution planned
- Venue: Hotel Chinzanso Tokyo (2-10-8 Sekiguchi, Bunkyo-ku, Tokyo 112-8680, Japan)
- Participation Fee: Free
- Capacity: 300 for offline participation, 500 for recorded distribution *If capacity is exceeded, a lottery will be held.
- How to Apply: Please apply via the entry form.
- Official Website: https://ivry.jp/lp-article/cf/voice-to-value-2026-summer/
### Speakers (in no particular order)
- Mr. Tsutomu Hamano, Chief Digital Technology Officer, Starbucks Coffee Japan K.K.
After graduating from university, he worked at an information magazine publishing company before joining a major software development company in 1993. He became responsible for departments overseeing online marketing and digital marketing. From 2014, he served as Marketing and Communications Manager at a foreign-affiliated life insurance company. From February 2017, he became Head of Digital Strategy at Starbucks Coffee Japan, and after serving as Chief Digital and Transformation Officer concurrently with Head of Digital Strategy from October 2023, he assumed his current position in November 2024.
- Mr. Yuki Kamiya, Senior Executive Officer COO, iOLE Co., Ltd.
After working at a major foreign consulting firm and GREE, he joined Skylark in 2013. He established a data analysis team, promoting customer understanding by combining structured data such as POS with unstructured data such as customer voices, based on annual data from 70 million visitors. He led menu development and marketing ROI improvement, contributing to a 20 billion JPY increase in sales. He then founded Renocis in 2016 after PKSHA Technology, developing CX solutions such as mobile CRM integrating various customer data and AI-based customer service modeling. After serving as CEO of EmberPoint in 2020, he assumed the COO position at iOLE in 2025. He drives business growth with his AI, data, and DX expertise cultivated in the retail and food service sectors.
- Mr. Koji Okutani, Co-CEO and Representative Director, Customer Time Inc.; COCO (Chief Omni-Channel Officer), Oisix ra daichi Inc.
He joined Ryohin Keikaku in 1997. After retail experience, he was seconded to a trading company and stationed in Germany. He developed and successfully launched the classic product 'Foot-shaped Right-Angle Socks'. In 2010, he became Head of the Web Business Division and produced 'MUJI passport'.
In October 2015, he joined Oisix Co., Ltd. (at the time).