Conversational AI SaaS 'IVRy' Ranks No. 1 in Number of Automated Dialogue System Clients for Two Consecutive Years!

IVRy Inc. (Headquarters: Minato-ku, Tokyo; CEO: Ryoga Okunishi), the operator of the conversational voice AI SaaS 'IVRy', is pleased to announce that it has ranked No. 1 in the 'Number of Automated Dialogue System Clients (FY2024 results)' in the research report 'Status and Outlook of the Automated Dialogue System Market 2026' published by Deloitte Tohmatsu MIC Research Institute Co., Ltd. This marks the second consecutive year the company has achieved this top ranking, following its success in the 2025 edition (FY2023 results).

This survey was conducted among 198 vendors providing systems (chatbots/voicebots, etc.) that automate and streamline response operations using 'text' or 'voice'. With this achievement, we will further solidify our reliability as the service with the largest number of implementations in Japan and accelerate the realization of our vision: a society where 'Work is Fun'.

[Survey Details] Survey Name: Status and Outlook of the Automated Dialogue System Market 2026 Survey/Analysis Period: Dec 10, 2025 - Mar 6, 2026 Survey Company: Deloitte Tohmatsu MIC Research Institute

[Background and Initiatives] The report notes that due to labor shortages and rising personnel costs, automated dialogue systems are becoming essential. With the practical application of 'AI Agents' that perform tasks autonomously, the scope of automation is expanding from simple initial responses to the completion of entire business processes.

'IVRy' is characterized by its 'immediate responsiveness and flexibility,' proven by over 50,000 accounts across 47 prefectures and 98 industries, and 80 million total calls. By combining multiple LLMs, we minimize AI hallucinations to ensure external reliability. We have established a UX that allows immediate, low-cost, no-code use of the latest voice AI. Additionally, our new service, 'IVRy Data Hub,' provides functions to integrate and analyze communication data.

[CEO Comment] 'Japan's labor shortage is at a critical stage. I believe the only solution is the overwhelming social implementation of AI. Achieving No. 1 for two consecutive years proves that IVRy has become indispensable infrastructure. Our mission is to deliver the best technology to everyone. We will continue to contribute to a society where everyone can create freedom by enabling people to focus on the essence of their work.'