Conversational Voice AI SaaS 'IVRy' Wins 'No.1 in Number of Customer Companies for Automated Dialogue Systems' for the 2nd Consecutive Year!

IVRy Inc. (Headquarters: Minato-ku, Tokyo; Representative Director/CEO: Ryoga Okunishi; hereafter "the Company"), which operates the conversational voice AI SaaS "IVRy," is pleased to announce that it has achieved "No.1 in Number of Customer Companies for Automated Dialogue Systems" in the "Customer Company Count Composition of Automated Dialogue Systems (FY2024 Actual)" section of the research report "Current Status and Prospects of the Automated Dialogue System Market 2026 Edition" published by Deloitte Tohmatsu MIC Research Institute. It also achieved "No.1 in Number of Customer Companies for Automated Dialogue Systems (FY2023 Actual)" in the "Current Status and Prospects of the Automated Dialogue System Market 2025 Edition," making this its second consecutive year securing the top spot.

This survey was conducted targeting 198 vendors providing systems (chatbots/voicebots, etc.) that automate and streamline response tasks using "text" or "voice." With this No.1 achievement, the Company will further solidify its reliability as the service with the highest number of implementations in Japan and accelerate the realization of its vision: a society where "Work is Fun."

IVRy Service Site: https://ivry.jp/

Survey Details IVRy Inc. achieved 1st place in actual results for FY2024 in Chapter II, Section 7: Customer Company Count Composition of Automated Dialogue Systems in the following survey.

Survey Name: Current Status and Prospects of the Automated Dialogue System Market 2026 Edition Survey & Analysis Period: December 10, 2025 - March 6, 2026 Research Company: Deloitte Tohmatsu MIC Research Institute Survey URL: https://mic-r.co.jp/mr/03720/ Survey Target: 198 vendors providing systems (chatbots/voicebots, etc.) that automate and streamline response tasks using "text" or "voice."

Survey Background and Our Initiatives In this survey report, it is noted that due to social backgrounds such as labor shortages and soaring personnel costs, situations have arisen where conventional human responses cannot keep up with business operations or are no longer cost-effective. It is predicted that from FY2025 onwards, the use of automated dialogue systems will advance further as an effective solution to these challenges. Furthermore, it was mentioned that as technology evolves and "AI agents" that autonomously execute tasks become more practical, the scope of automation is expanding from mere first-line responses to the completion of entire business processes. IVRy features "immediate applicability and flexibility to actual business operations," proven by its high dialogue quality based on proprietary implementation technology, as well as its operational track record of over 50,000 cumulative accounts across 47 prefectures and 98+ industries (*), handling a cumulative 80 million incoming and outgoing calls. By optimally combining multiple LLMs, it suppresses AI's incorrect answers (hallucinations) to the absolute limit, thereby ensuring the external reliability of companies.