Ivanti: System of Record Maximizes AI Value and Breaks Down Silos, Information Sharing Between IT and Security Improves by 57%, Nearly Half of IT Operations to Be Automated by AI Within 18 Months

Ivanti Software K.K., the Japanese subsidiary of Ivanti, a global enterprise IT and security software company headquartered in the U.S. (Minato-ku, Tokyo; hereinafter 'Ivanti'), has released a new global research report titled 'Expanding AI Adoption in IT Operations: The Path to Maturity by 2026.' The survey was conducted among 3,900 employees across six countries, including 1,500 IT professionals. The report highlights how AI is rapidly establishing itself as a core operational foundation in modern IT organizations, yet governance and accountability frameworks remain underdeveloped. As a result, organizational risks are increasing alongside the acceleration of automation.

IT organizations are rapidly adopting AI in response to growing demands for efficiency, resilience, and scalability. While these initiatives are transitioning from proof-of-concept to full-scale deployment, they are expanding faster than the development of governance, operational frameworks, and accountability measures. As AI becomes embedded in core IT operations, the gap between adoption and control is emerging as a critical challenge.

Comment from Brooke Johnson, Senior Vice President, Chief Legal, HR, and Security Officer at Ivanti:

"AI adoption itself is no longer the challenge. The key is scaling it responsibly. Companies that view governance as a barrier will fall behind in the competition. Successful organizations are those that embed governance into daily operations and platforms. True value from AI is realized only when automation is combined with robust governance, clear accountability, and a re-evaluated talent strategy."

According to Ivanti's research, organizations with higher AI maturity outperform early-stage organizations not only in efficiency but also in reliability, consistency, and resilience. As AI adoption expands, advancements in predictive detection, productivity gains, and workforce evolution are becoming increasingly clear.

Comment from Tony Miller, Vice President, Enterprise Services at Ivanti:

"Through our 'Customer Zero' initiative, we've directly experienced this transformation. As we expand AI use, not only do we see improved outcomes, but also growing trust and confidence. The more intentionally we focus on AI governance and integration, the greater its value becomes. AI will transform IT operations, but only if it is built as a system people trust and are willing to delegate decisions to."

Key Survey Findings

- AI moves beyond proof-of-concept to full-scale deployment

56% of organizations are broadly using AI across multiple IT workflows or mission-critical areas. Only 2% of organizations have not adopted AI at all.

Approximately 72% of IT organizations have already established dedicated AI personnel or teams, with an additional 13% planning to do so.

- Shift from reactive to autonomous endpoint management

In AI-mature organizations, endpoint management goes beyond issue detection to include automated restarts, isolation of risky devices, and automatic patching.

46% of IT professionals are already using AI to automate patch deployment, with another 45% planning to adopt it within the next 24 months.

- 'System of Record' maximizes AI value and breaks down silos

Over half of IT professionals report that AI has improved knowledge sharing and eliminated traditional communication barriers.

50% have built cross-team collaborative workflows; 53% feel data sharing has become easier.

- Governance lags behind adoption speed

While 85% are aware of AI policies or management systems, only 42% say accountability is clearly defined. Only 24% report that policies are consistently followed in daily operations.

68% have experienced AI hallucinations that could impact operations.

Approximately one in four identifies data issues as the biggest barrier to AI adoption.

About one-third of highly mature organizations admit they have not fully integrated governance.

- Clear 'AI maturity gap' emerges

IT professionals in AI-mature organizations save an average of six hours per week (twice that of low-maturity organizations).

AI-mature organizations are nearly twice as likely to resolve issues before they affect employees.

In organizations where AI is core to operations, 54% report improved efficiency and quality (compared to 24% in early-stage organizations).

Nearly 90% of organizations at the scaling stage say AI helps with early detection and resolution of issues (compared to 40% in early-stage organizations).

This report clearly illustrates the widening AI maturity gap. Organizations that effectively scale AI achieve different outcomes than those stuck in trial phases. As AI further penetrates IT operations, the approach to governance will be a critical factor determining whether autonomous operations become a competitive advantage or a source of risk.

Previous Ivanti research found that about 90% of respondents believe data silos negatively impact IT operations. Fragmented data constrains AI accuracy and scalability. Without a reliable and consistent data foundation, it is impossible to build a sufficient base to support AI adoption. Ivanti delivers an integrated System of Record across IT and security through its autonomous endpoint management powered by the Ivanti Neurons platform, enabling responsible AI adoption with visibility and control.

For more details, please refer to the full report:

Expanding AI Adoption in IT Operations: The Path to Maturity by 2026

About Ivanti

Ivanti is a global enterprise IT and security software company that maximizes business productivity and efficiency through data and system management, automation, and protection, enabling continuous innovation. With flexible software solutions tailored to customer needs, Ivanti helps IT and security teams improve operational efficiency, reduce costs, and proactively mitigate security risks. At the core of Ivanti is the AI-powered 'Ivanti Neurons' platform, which transforms the operations of IT and security teams. By delivering integrated, reusable services and tools, Ivanti ensures consistent visibility, scalability, and secure solution deployment, enabling teams to work smarter and more efficiently. Ivanti adheres to the 'Secure by Design' principle, offering scalable software solutions that meet evolving customer needs. This enables IT and security teams to simultaneously achieve improved efficiency, cost reduction, and proactive risk mitigation.

Ivanti is committed to creating an environment where every perspective is heard, respected, and valued, working toward a future that benefits customers, partners, employees, and a more sustainable world.